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“Central Location, Excellent Breakfast, Average room” 4 of 5 stars
Review of Crowne Plaza Auckland

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Crowne Plaza Auckland
4.5 of 5 Hotel   |   128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand   |  
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Ranked #13 of 77 Hotels in Auckland
Cyprus
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
“Central Location, Excellent Breakfast, Average room”
4 of 5 stars Reviewed February 22, 2013

The Hotel Location is central with everything downtown Auckland in walking distance. The rooms are average, the bathroom aged and in need of renovation, but clean. The breakfast room is trendy and the breakfast quality excellent. There is no free parking but there is a parking in the same building with entrance next to the hotel entrance. You are eligible for a discount in the parking fees. Overall is a value for money short stay.

Room Tip: Ask for a road side room
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Guest Relations Manager at Crowne Plaza Auckland, responded to this review, February 25, 2013
Thank you for your great review of the Crowne Plaza Auckland. The Executive Chef is thrilled to hear that you found the food quality in Aria Restaurant excellent. The team and I look forward to hosting you again soon.

Best regards,

Lindsay Watts
Guest Relations Manager
Crowne Plaza Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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891 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
Kincumber, Australia
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 21, 2013

We booked this hotel for a short city stay as we had stayed in Auckland before. We had hoped it was a bit closer to the Britomart as we left the city by train. We had miscalculated though and it was quite a way to drag our bags. It was still walking distance and also easy (without bags to drag) access to the harbour and most of the city area. The room was large and very comfortable with good quality linen and towels. Nearby was a large choice of eateries.

Room Tip: Higher rooms would be quieter.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 20, 2013 via mobile

The best thing about this hotel is the service. There was someone in the lobby who offered to take my bag and checkin was friendly and efficient. When I called Reception to let them know my room had a loud and slightly disturbing hum-rumble the sent someone up to check it out and then moved me without hesitation. If you are after traditional furnishings and food you will be very satisfied here. I'm into something a little more fresh.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Guest Relations Manager at Crowne Plaza Auckland, responded to this review, February 25, 2013
Thank you for sharing your feedback on your recent stay at the Crowne Plaza Auckland. I am happy to hear that you enjoyed the helpful service the staff provided. We pride ourselves on being ready for you when you need us. The team and I look forward to seeing you again soon.

Best regards,

Lindsay Watts
Guest Relations Manager
Crowne Plaza Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 16, 2013

We booked the Crowne Plaza for a 3 day stay prior to taking a cruise. We chose a club room as the difference in cost was minimal and was worth it given the club amenities which included happy hour drinks and munchies, continental breakfast (or discounted $8 full hot breakfast buffet in the restaurant), and two computers with wifi access. You will pay if you want full access, although you can get a half hour free wifi in the lobby.

We arrived late afternoon and were given a room away from the elevators as we requested. It was a corner room with lovely views of Sky Tower and the harbor in the distance. However, it was rather small considering our cruise luggage so we called down to ask about alternatives and within 5 minutes a bellman appeared with a key to our new room in the center of the floor which worked out much better. Our view was into the Sky City Grand hotel across the street but we weren't there for the views, just a comfortable, safe place where we could get a good night's sleep.

The rooms are well appointed, with flat screen TVs, comfortable beds, and in our case two loveseats. There were plenty of amenities in the bathroom too including sewing kit, etc. and everything was kept clean. Service was wonderful too. On our first morning there being under the influence of jet lag we accidentally left our room safe open. Inside was jewelry, money, credit cards, our passports, and a laptop. After touring around, we came back late to the room and were horrified at our mistake, but nothing was touched. We were grateful.

The hotel staff was very friendly too as they quickly gave us a late checkout to accommodate our cruise departure.

The hotel is very close to shopping (1 block away) and the Sky Tower (1 block in the other direction). It is connected to a small mall as well. We easily walked to the ferry terminal where we travelled to Devonport for the day. We also enjoyed the DaVinci Italian restaurant which is kiddy-corner from the Crowne Plaza. The food was good and the prices not extreme which is a plus in expensive Auckland.

If your plans include Auckland, I highly recommend this hotel.

Room Tip: Choose a club room if you want to stay connected and want complementary continental breakfast and ha...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 5, 2013

Stayed at Crowne Plaza Auckland for a few nights. No problems. Room was comfortable and had view out to the street, but not too noisy. The breakfast is rather modest compared to the breakfast buffets I'm used to in Asian hotels, but it was acceptable. Hotel is well located to Auckland's central business district and is within walking distance of most city facilities. There's a small convenience store at lobby level and it was open every time I needed to buy snacks etc. Not sure of its exact opening hours, but seemed to be open until late. If I had a gripe, it was that the check-in for Priority Card holders was crowded with airline staff (Singapore Airlines crew, I think). That meant anyone using that queue was held up waiting for the aircrew to be assigned rooms, while those guests in the non-priority queue we processed much faster. I would have thought a hotel of this standard would have arranged a side counter to check in airline crew - after all, their needs are pretty predicable and no doubt they pay a much cheaper rate that "ordinary guests". No doubt the hotel will be considering renovation of its rooms at some stage soon, the bathrooms are outdated and could do with a tidy up. Overall, it ticked more boxes than not and I'd probably stay there again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 2, 2013

Room was clean, location is good (close to supermarket), breakfast was great with quite a lot selection.
The only thing they need to look into is the staff's attitude.
The receptionist was friendly but the staff at concierge wasn't helpful. When I asked for a map, the staff wasn't really paying attention to me.
And some of the staff in the restaurant weren't friendly too (some of them were friendly and smiling).

Ask for a room on a higher level. We were on 22/F and we could still hear some noise on the street at midnight.

Room Tip: Request for a higher level room as there was a bit noise at night.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Guest Relations Manager at Crowne Plaza Auckland, responded to this review, February 11, 2013
Thank you for sharing your feedback on your recent stay. I am thrilled that you enjoyed our comfortable rooms and great central Auckland location.

I am disappointed that you found our service lacking. This is definitely not up to our usual standard and we will certainly address your comments internally.

I would like the opportunity to personally welcome back to the hotel on your next trip to Auckland.

Best regards,

Lindsay Watts
Guest Relations Manager
Crowne Plaza Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed January 31, 2013

Close to all coveniences, 20 minutes walk to Pier, Central downtown, many shops and restaurants. Nice comfortable King Size bed. There are stores/ shop and food court connecting to the hotel lower level. Free Wifi limited only 15 min per day in the lobby. Overall is a very nice stay in Crowne plaza Auckland.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Auckland

Address: 128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Auckland
#11 Business Hotel in Auckland
#12 Luxury Hotel in Auckland
#15 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

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