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“Great hotel” 4 of 5 stars
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
5.0 of 5 Hotel   |   21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)   |  
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Ranked #3 of 76 Hotels in Auckland
London, United Kingdom
Top Contributor
107 reviews 107 reviews
26 hotel reviews
Reviews in 35 cities Reviews in 35 cities
52 helpful votes 52 helpful votes
“Great hotel”
4 of 5 stars Reviewed July 15, 2014

Great rooms, great view and great location!
-Pool is a bit small
-Rooms are super comfortable, nice and large!
-Location is excellent, right on the harbor so it is near a bunch of restaurants and walking distance from shopping
-Great service!

Over all I recommend this hotel if you are going to stay in Auckland to sight see!

Room Tip: get a harbor view room and not the street view
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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1,431 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
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English first
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 15, 2014

Simply stated the Sofitel is a solid hotel. It is not amazing in any area but it will not disappoint, the location is within walking distance to all of the interesting locations in Auckland; ferry terminals, shopping, fish market and restaurants. My one major critique is the bar where the service, price and drink menu are poor, expensive and limited. Overall, good location, good value and worth a stay if going to Auckland.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lithgow, Australia
1 review
5 of 5 stars Reviewed July 9, 2014

The service we received was first class. We were welcomed warmly with friendly staff everywhere. The room was just beautiful and as we'd asked for an upgrade we had lovely water views. the décor everywhere looked fantastic especially downstairs with the use of water, rocks and glass. We found our bed the most comfortable we've ever slept in and naturally had a great nights restful sleep. Because of the location we were able to walk around and not rely on taxis. Breakfast downstairs was just divine. We only had time for one night but wished we could stay longer. Can't wait to go back!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
69 reviews 69 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 8, 2014

With relatively recent development of the Auckland Viaduct this has become a conveniently located hotel. Staff are attentive & helpful, the room was large enough and nicely appointed and it was easily the best hotel buffet breakfast I have had (& there have been countless!). It wasn't faultless - couple of minor but annoying maintenance issues in the room & we asked for extra champagne glasses & a bucket of ice to be delivered to our room which took forever to come (took a reminder call to reception for them to arrive & then only the ice turned up & we had to request the glasses again). Pay the extra to stay marina side. Small issues aside, this is my favourite Auckland city hotel.

Room Tip: Avoid the city side rooms on the corner of Halsey St - they are above a set of traffic lights which...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#7 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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