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“Good but no free Wi-Fi?” 4 of 5 stars
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
5.0 of 5 Hotel   |   21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)   |  
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Ranked #3 of 77 Hotels in Auckland
Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Good but no free Wi-Fi?”
4 of 5 stars Reviewed May 9, 2013

Stayed 2 nights on our honeymoon but found it a bit overrated. Service was good but not quite as special as you'd hope. Room service actually walked in without knocking. View from Marina view room isn't that special. And no free Wi-Fi?

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
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English first
Johannesburg, South Africa
1 review
5 of 5 stars Reviewed May 9, 2013

Excellent place to stay in Auckland. Perfect location for viaduct restaurants and harbour,concierge guys are fantastic and know the best places to eat and can really help you out so you make the most of your time in the city of sails if your from out of town. The place is exactly what you expect from a luxury hotel.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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A TripAdvisor Member
4 of 5 stars Reviewed May 8, 2013

We had a great stay - the view from the room was great all the staff were approachable and keen to help. The food was not as good as the Novotel Airport but I understand that the Sofitel Viaduct is looking to remedy that by expanding their restaurant and kitchen area.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Wellington
1 review
5 of 5 stars Reviewed May 8, 2013

I only stayed one night. The room was large, comfortable, quiet and with lovely touches like a Bose stereo and free bottled water. The staff were very helpful, nothing too much trouble. I would happily have stayed much longer and will try to book here again next time.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 8, 2013

After a long trip from the UK, this hotel was just what we needed to settle in, have a good nights sleep and have some comforts. Beautiful public areas, nice pool and pleasant sitting areas. Great location. Breakfast was nice, but with slow service and super slow replenishments of the breakfast buffet which is the only thing that lets this wonderful hotel down slightly.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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somewhere
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 7, 2013

The rooms are excellent. The breakfast is ok, too, but just across by the Vodafone is a café called Mojo's that does good breakfast, too.

The Sofitel is right by the waterfront, good for jogging and minutes away from the restraurants by the pier. The gym has got a sauna and a small pool, but wasn't that impressive otherwise.

The staff is friendly and helpful. Their welcome "bonjour" at frontdesk makes me smile every time.

I found it a bit expensive. In Auckland, things are so close together, that the location is not the real differentiator.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane, Australia
Top Contributor
375 reviews 375 reviews
43 hotel reviews
Reviews in 97 cities Reviews in 97 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed May 7, 2013

You know you are in a good place when arriving soaking wet (after an inside out unpleasant umbrella moment) from record breaking downpour, that we were immediately offered towels and an early check in so we could have a hot shower. Sofitels are fabulous and the best reason to join the Accor advantage club. The special touches in this one include lovely little things like putting bottles of water and glasses (complimentary) on the bedside tables; the as usual L'Occitane shampoos etc (but sadly no moisturiser!!), slippers left by the bed, a couple of free drinks at the bar and an excellent value buffet with top quality food and service (2 for 1 if you are a member) - enough to eat for most of the day. Great location as the Viaduct Harbour is a beautiful recent development. The Sabrage bar is cosy and welcoming. Highly recommended.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#8 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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