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“SOFITEL - VIADUCT HARBOUR - Fantastic” 5 of 5 stars
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
5.0 of 5 Hotel   |   21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)   |  
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Ranked #3 of 66 Hotels in Auckland
Auckland Region, New Zealand
1 review
“SOFITEL - VIADUCT HARBOUR - Fantastic”
5 of 5 stars Reviewed July 23, 2012

Staff are professional and warm, extremely welcoming and friendly. Especially the porters who met you as you arrived at the front door. WOW triple A star to them.

Room was excellent, clean and warm, and had plenty of towels and stocked with what ever girl needs ( a hair dryer, cotton buds etc ) fantastic view of the harbour and surrounding areas. No problems with Noise. Location is walking distance to Viaduct.

Very happy with my stay and will be coming back to stay for the weekend...and definately I will recommend the Sofitel to all my friends and family.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,747 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Sydney, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 22, 2012

Travelled with my brother to Auckland and stayed for three nights at the Sofitel Viaduct. Upmarket hotel, well appointed and very friendly and helpful staff. Bar was excellent and the bar keep remembered our choice of beverage - excellent and attentive service,

Used the pool and spa which were also very nice indeed !!

Hotel was close to plenty of resaurants and bars in the Viaduct precinct with a good number of tourist attractions (ferry, fish markets etc) in close proximity

However, my brother booked a double room with two single beds and I was surprised by the lack of space. There would have been not six inches between the beds and a half a metre to the window on one side and the bathroom door on the other. It reminded me of rooms in South East Asia except this room was NZD199.00 per night. Thankfully, neither of us snored (I don't think) but a bit more room would have been greatly appreciated.

Also found the wi-fi a tad expensive. There is s free grace period each day but that doesn't allow for much usage. Again have stayed in many hotels in S-EA and UK where wi-fi/internet is free - at the price paid I feel that extra download limits could well be afforded by the hotel.

All in all, a very good place to stay but next time I may look for better value for money.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canberra, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 21, 2012

Great sleep, good bar, excellent service - really enjoyed the hotel experience. I would stay here again on my next trip to Auckland

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed July 18, 2012

My husband and myself have joined the Accor group and this was our first visit through them. The location of the hotel was excellent for us as we enjoy wandering around the viaduct. We had our main dinner at the hotel resturaunt and the service and food were both excellent. We have told friends that this is the place to stay in Auckland.
Thank you very much for a great night away from home and a much needed break for a very hard working husband who had a lovely time.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rotorua
1 review
5 of 5 stars Reviewed July 17, 2012

Great experience, we really felt welcomed and looked after. Service was excellent, food was great, and the Hotel was very luxurious . Location and views from room on 6 th floor where great.
Close to shops and other great cafes.
We are already planning a trip back and will stay at the Sofitel again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#8 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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