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“Lovely Atmosphere” 5 of 5 stars
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
5.0 of 5 Hotel   |   21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)   |  
Hotel amenities
Ranked #3 of 77 Hotels in Auckland
Newcastle, Australia
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
“Lovely Atmosphere”
5 of 5 stars Reviewed July 11, 2012

We spent the last night of our vacation in a Junior Suite at this hotel and although our stay was only short, we would have no hesitation in returning. The lobby area has very "seductive" lighting in the evening so creates a lovely serene atmosphere. We were attended to promptly and the service was excellent. Cannot rave enough about how comfortable the bed was. Superb after a mid range flight. A nice touch in the bathroom were Hermes products. All up a nice way to end our holiday.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,512 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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Sydney, Australia
Top Contributor
79 reviews 79 reviews
53 hotel reviews
Reviews in 35 cities Reviews in 35 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed July 9, 2012

I was over for a weekend to visit my girlfriend who is studying in Auckland so thought somewhere like the Sofitel would be nice for a break and it was. Stayed a Friday, Saturday and Sunday night and I think there was a 3 night deal (can't remember) but the price was sharp.

The room was plush, bed super comfy, view was out on the marina although I would have been ok with a view out the other side and enjoyed the tram trundling around. Sound and light proofing in the room was to a high standard and would easily allow you to sleep during the day if you wanted.

Excellent service, attentitive staff and the concierge desk was also on the ball and ready to help and anytimes. Used the valet parking and once they realised

Over the weekend the Sofitel had an air of relaxed effiency and we appreciated the 2pm check out on Monday.

I would stay here again.

Room Tip: I guess ask for a room on the Marina side, but I think any of the upper floors (it is a low rise bui...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Remo, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 9, 2012 via mobile

High standard hotel swimmingly comfortable beds
I found the location quite and central,
a couple of blocks away from centre of dockside resturants a vibrant area at night.
Staff where excellant and went out of there way to make you feel confortable as if you where a guest in the own home.
A truly 5 star hotel,though I was a little dissapointed that the bar closed early at night.
Though the resturant was still opened to around 10 o'clock pm,which is of a high standard.
Stayed for 4nights

Stayed July 2012
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A TripAdvisor Member
5 of 5 stars Reviewed July 6, 2012

We had a great stay, Staff were very attentive, maybe not quite so in Restaurant. It is very 5 star but we found outside noise quite noisy during the night.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mount Maunganui, New Zealand
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 5, 2012

Having previously stayed at this hotel when it was called the Westin Lighter Quay, I was a little weary that the Sofitel wouldn't quite meet the precedent set by the Westin. I was blown away by the standard of service. Absolutely every member of their staff, from reception to the valets, were so friendly and genuinely cared about their customers. Visually, this hotel is absolutely stunning, you don't feel like you're in the middle of Auckland at all. Having stayed at many of the other 5 star rated hotels in the Auckland CBD I can confidently say this is my favourite. I won't stay anywhere else.

Room Tip: The luxury marina room is beautiful
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Picton, New Zealand
1 review
5 of 5 stars Reviewed July 5, 2012

We had the pleasure of staying only 2 nights. The location is fantastic, rooms clean and very comfortable. Best bed I've ever had while traveling. Staff were courteous, very helpful and approachable. We will definitely be back.






  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#8 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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