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“Great service” 5 of 5 stars
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
5.0 of 5 Hotel   |   21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)   |  
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Ranked #3 of 77 Hotels in Auckland
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1,746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wellington, New Zealand
Top Contributor
82 reviews 82 reviews
68 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 7, 2012

Yes i know that the folks at hilton and langham will disagree, but hey, i'm a paying guest, so your opinion does not count.

Great easter break, sofitel/accor got it right where westin failed.

Service impeccable, what you would expect from a five star place. Sure at almost $400nz for a marina room, you get what you pay for. Rooms are great, believe what you read in other reviews, so i need not go into details. Bed super comfy, bathroom fantastic, gym small , but nice pool and jacuzzi area (to the reviewer who said no jacuzzi, open your eyes, there is one, a very secluded one)

Boris at concierge was great, so was sylvia at reception.

It is early days yet, they will be great soon.

But dear hotel management : you need to put a water cooler in the gym !!!!! And the hallway air vents are so noisy, do something about it. The lcd tv : please at least put a 40 inch lcd not a tiny 32 inch, as your rooms are big and nice. No hand/body lotion, pls add that. For a nice place like yours $35 for valet parking is too cheap.

Everything else is wonderful. Will make this place my regular.


  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balitmore, Maryland
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 3, 2012 via mobile

Stayed for a week with my friend who was working. The hotel has large rooms, very clean, fabulous comfy beds with great linens and sliding doors that open for fresh air.
The restaurant was delicious. We each ordered 2 entrees instead of main dishes. Generally the entree is an appetizer size portion but this was teeny tiny. we were asked if we wanted sparkling or still water. We said still but then were charged. We assumed tap water was still. They readily removed the charge.
We then sampled the other restaurants in walking distance on the wharf that were wonderful and a better value. The Sofitel's cafe for breakfast
had scrumptious muffins and sandwiches and great coffee. It was a great value.
The hotel staff is eager to please and very helpful. The gym while well equipped, needs to have water available and a thermostat to adjust the temperature.I mentioned this to the staff but there was no water added during my stay.

Stayed March 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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