We stayed at Waldorf in the city for 2days for a family holiday. After looking around we picked a modern two bedroom apartment here on the basis of good reviews and excellent pricing.
Overall I thought the apartment was excellent - the value was great (significantly cheaper than other options ) The bedrooms were quite spacious and nicely furnished , good kitchen ,laundry and efficent Air-Com.Everything was clean - no nasty surprises - and the facilities were good.

The hotel staff were .friendly - giving us advice on how to get around, and generally taking an interest. We didn't have to complain about anything which really was a bonus - it doesn't often happen, even in some of the most expensive places I've stayed!
There was not amy of inner-city noise, but that was primarily because there is double glazing & A/cranch .- very nice and good value breakfast supplied.Very central location -great for family stay

We ( 2 adults and 1 teenager) stayed for 14 days ( jan 2013 ) and considered that the standard room was not 4.5 stars, mainly due to the following reasons :

* the second bedroom contained a bed and a wardrobe - there was no side table or reading lamp (the hotel said that it was only provided in the main bedroom !) They did provide these when we complained. You could only fit one side table and that required putting the bed up against one wall. You cannot shut out the light from the main bedroom if that room light is on, ( and vice
versa ) making it totally unsatisfactory if the two sets of occupants want to sleep at different times. We asked about possibly moving rooms but were told that all standard rooms were the same so we didn't bother.

* the main bedroom is a very odd shape, making it very awkward to get around and to access the wardrobe - it's very pokey

*there is nowhere to put suitcases

* no DVD player

* the low backed lounge is very uncomfortable for anyone other than a child, and is also too big a style for the room, encroaching on space

*the cooktop is poorly positioned so as to increase likelihood of burning yourself whilst cooking

*the ironing board cover was so thin you ended up imprinting one's clothes with it

*no basic toiletries were supplied - would have thought for a 14 day stay they could throw in a bit of shampoo and conditioner

*there is not a single piece of microwave cookware

*we only got 2 room services during our stay

Having said all that it is a convenient location and the beds were nice and firm.

Since leaving all the above feedback at the hotel, to date we have not heard from them.

This was my second stay at this apartment hotel in Aucklandhotel. Located close the water front,Queen Street

and the railway station it is conveniently located to get around. Easy walking distance to many places to eat (actually spoilt for choice), the harbour, and public transport.
The hotel complex is modern and is well maintained, quiet, and the service is excellent - friendly and efficient. The welcome at check-in late at night was warm, replacing a dodgy room key was no problem. Storing luggage and retrieving it and calling a taxi was done with pleasure.

The apartment was huge and more than adequate. It was actually an upgrade, but I'm not sure from what - perhaps from an apartment with almost no view to one with a pretty decent view.
It was an apartment style room, with everything needed for some self catering. The only thing the room did not have were few more pictures. The breakfast room and the free breakfast were great
The swimming pool is outdoor in an adjoin Waldorf complex but covered. A good size for some exercise laps.Very good professional Gym free entry pass
The only (and minor) quibble is the lift is quite slow. The building has two for lots of floors, with few rooms on each floor. We will come again!

We stayed here for a week during our holiday, reception staff are like statues and do not offer any help. On the seventh floor of the building was our room, equipped with a mini laundry and kitchenette however there were no simple essentials in the kitchen like a chopping board or even a bottle opener..

I was kept up every night by young teen groups hanging around the bottom floor outside screaming and drinking, I could hear it crystal clear from the seventh floor and I rang reception three times in one night when it was happening and they did nothing. I was visibly tired the next morning and mentioned why to the guy at reception, I was told this is simply something that happens all the time and they did nothing about it..great customer service!

I was also working for two days during our stay and did not get to sleep on those nights either, we actually looked into getting earlier flights to get away from this hotel and fly back home, because of this experience I do not wish to return to auckland again to re experience not sleeping for a week and paying a hotel to do so, what a waste of money and so disappointed in their service