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“Pleasantly Surprised” 5 of 5 stars
Review of Barclay Suites Auckland

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Barclay Suites Auckland
4.5 of 5 Specialty Hotel   |   70 - 74 Albert Street | 100 meters from Queen St, Auckland 1010, New Zealand   |  
Hotel amenities
Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Pleasantly Surprised”
5 of 5 stars Reviewed February 22, 2014

We were pleasantly surprised and very happy that we found this hotel right in the shadow of the Sky Tower. Very comfortable bed, comfortable living room with a balcony, and a kitchen you could prepare anything within reason. The room also had a washer and dryer and a nice shower. Really, it had everything you would need or want when staying in a hotel. Highly recommend.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarclaySuitesGM, General Manager at Barclay Suites Auckland, responded to this review, February 23, 2014
Dear Charleston31

Thank you for your review on Tripadvisor. It was great to read you loved your suite with the view of Auckland's Sky Tower. We are superbly located in the heart of Auckland's CBD - we do hope you enjoyed your New Zealand journey and look forward to seeing you again at Barclay Suites.

Kind regards

Franz Staufer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 21, 2014

We stayed here in October/November 2013 (when it was called Chifley Suites). We paid extra for a harbor view and were not disappointed as we had a room on the top (25th) floor. Room very clean. We liked having a separate bedroom from the living room. The kitchen area had everything you could possibly want including a dishwasher and there was a washing machine in the spacious bathroom, so all mod cons. Everything was modern. The bare concrete walls inside the lobby areas were a little strange but not of importance. The reception area did not always seem to have a member of staff immediately available, but maybe this has improved since our visit. The location is unbeatable - a short walk to the shopping street (next street along) and down the road to the harbor/waterfront. The view from our room was the best thing of all about the accommodation and well worth paying extra for - we didn't bother drawing the blinds at night as it was such a great view to wake up to! I am not sure that the room was properly serviced during our 4 day trip, but we are the kind of people who don't much like to be disturbed - I think that just the bins were emptied and the sheets tidied.

Room Tip: Go for an upper floor if possible.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarclaySuitesGM, General Manager at Barclay Suites Auckland, responded to this review, February 23, 2014
Dear CandC428

Thank you for your review of Barclay Suites. Our team was pleased to read you enjoyed your stay with us in Auckland. It was great you enjoyed your stay with us- thank you raising the service issue - we are now rolling out a full service model in housekeeping. We do hope to see you again on your next visit from the United Kingdom.

Kind regards

Franz Staufer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 19, 2014

Great location, not so great service. Arrived at 11am as stated on reservation but if course didn't expect to check in straight away. Was told to come back at 2pm and room will be ready, came back at 3.15pm and room still wasn't ready, had to wait another 15-20 mins until we could check in, room wasn't fully cleaned we found used cotton buds by the bed (not "found" as in looking for but found as in they were sitting there on the floor). Wouldn't go back in terms of value for money would stay elsewhere. Was a shame really...

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarclaySuitesGM, General Manager at Barclay Suites Auckland, responded to this review, February 23, 2014
Dear fivestarpolicy

Thank you for your review of Barclay Suites. It was disappointing to read your experience with us didn't meet your expectations. We have reviewed your situation with the Housekeeping and Front Office Manager to ensure suites are ready for 3pm - it sometimes does depend on how messy the previous guest left the suite.
Thank you again and we hope to see you again in Auckland.


Kind regards

Franz Staufer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Top Contributor
56 reviews 56 reviews
53 hotel reviews
Reviews in 54 cities Reviews in 54 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed February 13, 2014

The owners have changed from Chifley Suites to Barclay Suites.

The location is good, being less than 100 mtrs from the popular Queen St and a leisurely 10 minute stroll away from the marina with its restaurants. Whilst the entrance to the apartment block is small - sandwiched between a coffee bar and an alley way; and the lift lobbies on each floor have been left with their original concrete finish - the interior of the rooms is very good. 

Our room was on a high floor at the back of the block overlooking other high rise accommodation and business premises.  It benefited from a long balcony, just wide enough to take a chair. The living area contained a table and two chairs, a TV and two sofas and occasional tables. The well-equipped kitchen was more than adequate for those who want to self-cater. The bathroom could be accessed from either the hallway or the separate bedroom and in addition to the toilet, basin and walk-in shower, also contained a washing machine.

A floor-standing fan and electric heater were also provided but as is normal in NZ; no air-conditioning. Windows and balcony doors can be left open to provide a flow of cooling air. 

The internal decor is white walls with grey/brown carpet. The impression is that it was recently refurbished. They charge for WiFi which is supplied by a third party and it is not cheap. More and more establishments now offer this as a free service for guests so the management should review their policy.   There is a cafe across the road (towards Victoria Street) that offers a good breakfast and free WiFi.

It is ideal place to spend a few days while exploring all that Auckland has to offer.  We would stay there again. 

  • Stayed February 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarclaySuitesGM, General Manager at Barclay Suites Auckland, responded to this review, February 23, 2014
Dear Iantravelsalot

Thank you for your review of Barclay Suites. Our team was pleased to read you enjoyed your stay with us in Auckland. It was great you enjoyed your suite on a high floor - the views are breath-taking and each suite has a different outlook. We do hope to see you again on your next visit from Australia

Kind regards

Franz Staufer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barclay Suites Auckland

Address: 70 - 74 Albert Street | 100 meters from Queen St, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #14 of 73 Specialty Lodging in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Barclay Suites Auckland 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
The Qualmark 4.5 star rated Barlcay Suites Auckland is only 100 metres from Queen St, in the heart of the CBD - and look out for fresh new suite decor in 2014! With an average of 50 sq metres per suite, there are 110 one or two bedroom configurations to choose from. Each suite is fitted with contemporary furnishings, quality kitchen and laundry appliances along with full self catering facilities. A special feature in all two bedroom suites is the inclusion of two bathrooms. We have thought of everything for your stay - flat screen TV, SKY TV, broadband internet access (fee applies), stereo with iPod/MP3 playout to name just a few of our features. Enjoy the sparkle of the Waitemata Harbour from our Harbour View suites or enjoy the fast pace of the city in our CBD View suites. ... more   less 
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Also Known As:
Chifley Suites Auckland Hotel Auckland Central
Barclay Suites Auckland New Zealand

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