We took our 11 year old son to the Atrium for his birthday last weekend. We had a large group booking and as per usual, were shoved in that tiny back section of the restaurant.
Side stepping through the tiny aisles allowed by the crammed long table settings and thick, heavy, padded chairs, we found our seats and immediately regretted not bringing a jacket. The room was freezing.
As everyone started to arrive, the noise levels escalated to the point that it was near impossible to have a conversation. Even the wait staff found it difficult to get to us between the big chairs and packed room so unfortunately (or fortunately) we were only offered 1 round of drinks in the 2 hours we were there.
At $70 a head (half that for the children), we found the food acceptable at best. The lowest possible grade of oysters and the steaks and curries were hit and miss. Some of us scored a tender cut of meat while others chewed away at tough bits. Many of the sauces and dishes were unlabeled so you either had to be prepared for a surprise or just leave a lot of what was on offer for fear of it not being to your taste.
Drinks weren't included in the extortionate cost and surprisingly, the price is going up in the next few weeks according to their website!! My friend ordered a $10 cocktail which was essentially just a glass of juice, entirely over priced and underwhelming.
The chairs are bulky and heavy which is a great ploy by the restaurant to limit the number of times you can be bothered returning to the buffet! That along with the icey, noisy and cramped condititions in the restaurant's group bookings area ensure you are so uncomfortable, you're happy to cut the evening short and leave... They'll get their pound of flesh either way!
At 7.15 we were asked by the waitress to prepare to leave as they needed to prepare for the next service. The cost of the meal for 9 adults and 4 children under twelve was a whopping $900.00 and most of us didn't get a drink because the wait staff didn't bother serve our table after 6pm.
To add insult to injury, the parking cost was another $15. There were no free parking options with parking so crammed there were even cars lining the median strip through the entry road.
All in all it was the nail in the coffin for us. We will not be returning to dine at the Atrium for a very long time! It's over priced, over rated and a downright money grab. As if Packer doesn't have enough of the stuff!!!
My strong suggestion for this and other Burswood dining experiences in the future is to at the very least validate customer's parking so that if you spend money in the complex, you can park for free!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.