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“Worst service I have ever had at the Restaurant in Perth!” 1 of 5 stars
Review of Siena's Pizzeria & Cafe

Siena's Pizzeria & Cafe
500 Beaufort St, Perth, Western Australia 6050, Australia (Perth CBD)
(08) 9227 6991
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Ranked #801 of 1,539 Restaurants in Perth
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Dining options: Reservations
Neighborhood: Perth CBD
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Worst service I have ever had at the Restaurant in Perth!”
1 of 5 stars Reviewed November 17, 2014 via mobile

Myself and 3 friends went to Siena’s during the Beaufort Street Festival as it was the only restaurant that was half empty (I now know why!).

After standing at the door waiting to be seated for 5 minutes we decided to take it into our own hands and chose a table in front of the bar after being told this was ok by the gentleman at the till. 5 minutes went by and I then decided to also get our menus from the waitress desk as not one of the 5 waitresses had brought any over (despite one leaning on the desk as i collected them). Another 20minutes (35minutes since arriving at the restaurant) and after hailing someone down we had first contact and finally our orders were taken, and then we waited…
 
30minutes went by and we had 2 further friends join out table of now 6 people. We hailed a waitress politely to request their orders be added to our table, the waitress said she would be right back but then proceeded to do 6 laps around the restaurant chatting and clearing tables. We hailed again 10minutes later to be told she would “Do it soon”. Another 5mins and we asked another waitress to take the order who luckily obliged as at this point we were about to walk out. We should have!
 
20minutes later and our extra 2 guests food had come, however our original order (taken over an hour before) still hadn’t come. We asked a passing drinks server if he could check our order was still coming, however he went straight back to standing behind the bar, so as he came past a second time we asked to speak with the manager. After waiting with no action, one of the members from our table went up to the counter and asked for the manager who discovered that our order had been lost – and would have to be retaken… well over an hour after we first ordered.
 
Not only had it been lost, and not only did it need to be retaken, but it then took another 10minutes before a waitress came to RE-TAKE our order, which she read out to us to confirm, Only for the completely incorrect food to be delivered 10minutes later.
 
We finally got the correct meals, ate and left, after a 2.5hr ordeal.
The thing that made it intolerable was the impolite and seemingly hopeless staff, with not one apology for the mishap despite our table being polite the entire time.

We refused to pay full price, which at least wasn’t met with much argument.

Im still gobsmacked.

  • Visited November 2014
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
8 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Average food, unbelievably slow service...”
3 of 5 stars Reviewed November 4, 2014

Went here on a Saturday night with a group of 4, the restaurant was very busy, typical for a Saturday night i guess. We just ordered 4 mains, 1 of the mains came out about 30/35 mins before everyone else, so whilst one person was eating their food, the remaining 3 of us just sat there wondering where our food was! No apologies or explanations until we brought it to their attention & was told that the kitchen was busy.. 2 mains finally arrived out and we were still waiting on one, no sign of it coming so we had to ask again where the last meal was...

The dining experience left a lot to be desired!! & the food was average,nothing special... Fair enough if it's a Sat night & it's busy but they should know this by now & plan for it ensuring they have enough wait / kitchen staff & chefs on!

Won't be returning or recommending, plenty of other nicer restaurants on Beaufort st to go to..

  • Visited November 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
12 reviews 12 reviews
5 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Good food, not sure about the service”
3 of 5 stars Reviewed November 3, 2014

Went here with a large group from work. Food was delicious, servings were generous and reasonably priced. Service was a little bit on the slow side for us but if you aren't in a rush no big deal. I would go there again with a smaller group.

  • Visited August 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Appalled”
1 of 5 stars Reviewed October 30, 2014

For a restaurant that was once a household name it no longer deserves to be on the map. Service started poorly when the waitperson took orders a couple at a time for a party of 11 and delivered 1 at a time. Food orders were not much better with the final 2 meals coming out after the other 9 had finished 1 hour after ordering with barely an apology. Food was standard pub fare at best. The bill arrived with 2 errors and needed adjusting. Suggested a discount would be appropriate and received a discount coupon for next time. Yeah right!

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Aust
Senior Contributor
48 reviews 48 reviews
32 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
“Standard Italian Restaurant”
3 of 5 stars Reviewed October 26, 2014 credit card Amex Card Member Review

Siena's is like so many other large Italian restaurants in Perth. The all serve pretty much the same food at the same price in a cramped restaurant. There is plenty of choice, the servings are large and service is ok (a bit slow at times). I found the price of the food to be slightly higher than other similar Italian restaurants, but it has been a while since I had dined in such a restaurant, so that may not be quite accurate. Overall, a children friendly restaurant, catering for everyone, but nothing that stands out form the others.

Visited October 2014
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