I found myself staying at this hotel because I was speaking at a conference there. The first problem is the long queues at reception – people in the queue told me that is par for the course here.

Then there was the long wait for a cup of coffee at the copy shop in the foyer. A friend said "you get used to it after a few stays".

The worst of all is the cost of Wi-Fi in your room. It's bad enough that they charge $29 a day but that is per device. Most people these days have a laptop and a phone and an iPad. That's a total of $87 a day just for Wi-Fi.

When I complained they said they were trying to fix it but they had to negotiate with their Wi-Fi supplier and it may take months. I cannot believe the Crown don't have any negotiating power!.

We arrived on a Sunday and the place was packed. I can’t remember the event but there were children and families everywhere in the massive foyer.

Check in was quick and not overly friendly. We were told there would be building noise from 7am in the morning and then they said “we’ve put you on the first floor”. Thanks. When we reached our room someone had just been smoking in there. We asked for another room and got one down the corridor that was clean and smoke free.
The room was beautifully appointed and very sumptuous with a great view towards Perth and the golf course. I could see the view from the bath tub which you could open up to the bedroom!

Overall it was a very comfortable well appointed room. What was not so comfortable was the size of the hotel and the people absolutely everywhere. You normally account for this in a big hotel, but without the friendly personal service of front desk it was a fairly anonymous stay. We were just one of many.

Some points – as paying hotel guests there is no discount in the Atrium restaurant. Breakfast is about $36. It is a hefty price, but we have been here before and it is one of the best buffet breakfasts around with everything you could imagine from omelettes made on the spot, crispy bacon, cheeses, a waffle station with a honeycomb dripper for fresh honey and even a selection of desserts like pannacotta.

The gym is excellent and one of the best I have ever seen in a hotel – medicine balls, boxing area, rowers, you name it. Most of it Life Fitness stuff and all new.

It would have been amazing stay if only the service had been a bit better.

My husband and I had a night away to celebrate my birthday and were very impressed with our one night stay at Crown Metropol. The room was well presented and newly renovated. We loved how the bathroom was integrated into the room - it was lots of fun having a bath and being able to see out the window! The staff (particularly the concierge) were friendly, very helpful and professional. Breakfast at the Atrium was high quality with an excellent range of dishes available. The only negative would be the price of the rooms meant this could only be an occasional treat!

Walked past the concierge at check in with two suitcases and a set of golf clubs with no offer of help. Room air conditioning was unable to get below 21 degrees making sleep difficult. Asked for a quiet room and was given a first floor room on overlooking the atrium above the restaurant which was very noisy, was then moved to a quiet room overlooking the car park. Internet is an additional charge, had to wait 15 mins for a taxi to get me to the airport at 6am on a Sunday morning.

I guess this hotel might suit those how like gambling at casinos.