My partner and I stayed here only the 1 night, a break from our usual hectic life to have some time out and relax for our 3 year anniversary. I tried to book online after reading the positive reviews on Trip Advisor, but showed they were all booked out, previous experience tells me this isn't always the case, and this case was no different. A quick phone call directly to the front desk quickly booked us into the last remaining room.
Check-in was pleasant, quick and done with a smile, guests have to use a smart card to enter the elevator and to enter the rooms, something almost all hotels use these days, but there system is a little glitchy, especially the elevators, your just holding your card at the sensor inside the elevator, sometimes it would work straight away, sometimes it would take a good 10 seconds!
The rooms were a little smaller than what I expected, we've stayed in a Spa Suite at the Rydges last year for around the same price, and there rooms are about 4 times larger, with a much better view. Our view consisted of just some building across the road, I don't know why they bothered putting balconies in, their is nothing to see, we didn't even bother using it, possibly the higher rooms may have a better view, we were on level 1...
The absolute highlight is the spa, these things are massive, you could almost call it an infinity pool! The rest of the room was very modern and very clean, the only odd thing was the POS CRT TV, why no LCD or plasma? They obviously didn't plan tre TV cabinet properly, as the cabinet doors do not close due to the thickness of the CRT! Other problems with our room as one of the basin taps was very loose, it still worked, so wasn't a huge drama and the air conditioner air has a bit smelly, I think the filters need to be cleaned. Another highlight, which is rare for a hotel, was the king sized beds and pillows were ultra comfortable, we pretty much set camp for a whole night on it.
Service at the hotel was top notch, with all requests done efficiently and with a smile. Room service was also very good and fast, we orderrf the lasagna to share and it was actually very enjoyable, my partner had to tell me to slow down as I wolfed it down on the bed!
Breakfast was included in our package I had booked, the scrambled eggs i had were a little dry and tasted similar to the ones i make at home, rest of the meal was ok. One point to mention is it's very expensive if you were to pay for it separately, we tallied up the bill at the end of the meal, and it came to $65, who would ever spend that much on breakfast!
Overall as the title of the review says, we checked-in worn and stressed, and came out the other side refreshed and rejuvenated, it's exactly what we needed, thank you Outram for helping us celebrate our 3 year anniversary.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.