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“If you want a room... Great. Anything else...poor.” 1 of 5 stars
Review of Adina Apartment Hotel Perth

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Adina Apartment Hotel Perth
4.5 of 5 Hotel   |   33 Mounts Bay Road, Perth, Western Australia 6000, Australia (Formerly Medina Grand Perth)   |  
Hotel amenities
Ranked #15 of 57 Hotels in Perth
Certificate of Excellence 2014
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“If you want a room... Great. Anything else...poor.”
1 of 5 stars Reviewed November 7, 2012 via mobile

The rooms are good but if you expect any level of decent service look elsewhere. I arrived back to the property 10 minutes before room service finished (scheduled at 10pm). I called for room service and was told verbatim "mate it's finished. It's too close to 10pm". Somewhat unpleased I raised this concern with reception at the time only to be told by reception (who were very apologetic and lovely) that the restaurant was managed separately and there was nothing they could do to help.

So the moral is if you want a bed and pillow then this is great. Anything more than would definitely NOT recommend.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, Manager at Adina Apartment Hotel Perth, responded to this review, November 15, 2012
Dear wandering_earth,

Thank you for the time you have taken to complete your review of your recent stay with us at Medina Grand Perth.

I was disappointed to read of your experience at Metro Bar & Bistro. Your comments will be raised with the owners and managers of the restaurant for review with their team members.

If you would like to discuss any aspect of your stay, please feel free to contact myself direct at the hotel.

Kind regards

Phil Wilmot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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581 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 7, 2012

For business + leisure stay this hotel is good. Great rooms with all kitchen & laundry facilities & very helpful & friendly staff. A nice cafe/ bar on premises & just a short walk thru to CBD shops, cafes & restaurants. Free CBD bus at bus station next door accessible from 1st floor side exit. The Lucky Shag at Barrack Street Ferry Pier is good for casual pub food with reasonable prices.
Housekeeping was a bit of a let down, after being out all day then coming back to a room at 4:30 to 5:00pm still not done was very annoying & the girls seemed to be rushed off their feet.....maybe more staff at busy times would be good. The bed was so so.....very "squishy" with not much support.....also couch in lounge not good ....same reason ...not comfortable ....better to invest in quality furniture than in "try- hard" decor in the rooms. Had no problems with noise of any type.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, Manager at Adina Apartment Hotel Perth, responded to this review, November 15, 2012
Dear jenkell ,

Thank you for the time you have taken to complete your review of your recent stay with us at Medina Grand Perth.

I have noted your comments from your review and thank you for your positive comments concerning the service provided by my team members.

Your comments in relation to furniture and bedding have been noted and will be discussed with my owners, as a part of future improvement works.

I hope that I have an opportunity to welcome you back in the future.

If you would like to discuss any aspect of your stay, please feel free to contact myself direct at the hotel.
Kind regards

Phil Wilmot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 7, 2012

Great location and accessible to perth CBD shopping via 2 covered walkways. Rooms were very good, clean and modern. We stayed in room 44 level 2. The draw back was that our room opened onto a balcony that was directly above a very noisy bus depot. We had to leave our sliding door shut. my suggestion would be to ask for a room facing the other side of the motel.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, Manager at Adina Apartment Hotel Perth, responded to this review, November 15, 2012
Dear sbgilly,

Thank you for the time you have taken to complete your review of your recent stay with us at Medina Grand Perth.

I have noted your comments about the noise from the bus depot. I do advise future guests that if you are a light sleeper, please let us know and we can allocate apartments away from the bus depot.

I hope that I have an opportunity to welcome you back in the future.

If you would like to discuss any aspect of your stay, please feel free to contact myself direct at the hotel.

Kind regards

Phil Wilmot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
albany
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 6, 2012

This hotel has everything you could possibly need or want, it's very quiet, spacious and the one bedroom unit had two televisions. My daughter loved the pool and I had trouble getting her out. Would definitely stay again, I would probably eat outside of the hotel, the restaurant has mainly pub grub types of meals.

Room Tip: Ask for room facing convention centre
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, Manager at Adina Apartment Hotel Perth, responded to this review, November 15, 2012
Dear shizza,

Thank you for your review of your recent stay with us at Medina Grand Perth.

It has been a pleasure to read that you have had a pleasant your stay and that your daughter has found our pool facilities so enjoyable.

I hope that I have an opportunity to welcome you back in the future.

If you would like to discuss any aspect of your stay, please feel free to contact myself direct at the hotel.
Kind regards

Phil Wilmot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Top Contributor
50 reviews 50 reviews
50 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 4, 2012

This is a modern apartment hotel opposite the convention centre and next door to the CBD. The staff were very helpful and moved my wife and I to a new apartment when the first was over the bus station exit and the noise on the balcony was intrusive. Each room has a balcony, with cover, a table and 2 chairs, where smoking is permitted.
There is an in-house restaurant, providing breakfast, lunch and dinner, which was very good. Alternatively, there are lots of restaurants and cafes nearby.
The apartments are roomy, with sitting room, kitchenette (with excellent fittings), bathroom (with washer and dryer) and bedroom. Air handling was quiet.
An excellent option, especially if attending a conference at the convention centre.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, Manager at Adina Apartment Hotel Perth, responded to this review, November 15, 2012
Dear mikemin,
Thank you for your encouraging review of your recent stay with us at Medina Grand Perth.

I share all feedback with my team on a regular basis. Your feedback and positive comments are greatly appreciated.

I hope that I have an opportunity to welcome you back in the future. If you would like to discuss any aspect of your stay, please feel free to contact myself direct at the hotel.

Kind regards

Phil Wilmot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 1, 2012 via mobile

I like the place. Quite modern with snall kitchen in rhe rooms. The TV system is better than many other hotels and it is perfectly located for access to the convention centre.
My only issues were the 7 am start in the restaurant, i found i and other guests were walking into town to get brekkie. And food was a little on the expensive end of price ranges.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, Manager at Adina Apartment Hotel Perth, responded to this review, November 15, 2012
Dear George L,

Thank you for completing this review of your stay with us at Medina Grand Perth. My team and I appreciate the time you have taken to complete this review.

I have noted your feedback concerning the opening times of Metro Bar and Bistro. This feedback has been passed to the owners and management of the restaurant for review.

If you would like to discuss further any aspect of your stay, please feel free to contact myself direct at the hotel.

Kind regards

Phil Wilmot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 31, 2012

The Medina Grand Perth is ideal for conference goers at the Perth CEC. Close to lovely parks but a fair walk to shops, pharmacy etc. Staff reasonably friendly though this is a serviced apartment without much soul. V expensive at over $300/night. If you have a conference - and you can get a cut rate - go for it. Cheaper and better reviewed places within 5 min walk

Good
* Location - esp for conferences
OK
* Cleanliness
* Fit out - tho a bit tired
Bad
* Cost
* Bed - thin dooner = need air con all night = sore throat in mornings
* Some broken furniture

Room Tip: Ask for room facing the convention centre
See more room tips
  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, Manager at Adina Apartment Hotel Perth, responded to this review, November 15, 2012
Dear AuTravelots,

My team and I thank you for the time you have taken to complete this review of your recent stay with us at Medina Grand Perth.

Your feedback is greatly appreciated. I have noted your comments concerning your stay and these have been addressed with my department heads. I especially note your comments concerning the doonas. I can advise that we have embarked on a program of replacement of all our doonas which I envisage will be completed over the coming months.

If you would like to discuss further any aspect of your stay, please feel free to contact myself direct at the hotel.

Kind regards

Phil Wilmot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Perth

Address: 33 Mounts Bay Road, Perth, Western Australia 6000, Australia (Formerly Medina Grand Perth)
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Perth
#7 Family Hotel in Perth
#14 Luxury Hotel in Perth
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Perth 4.5*
Number of rooms: 138
Official Description (provided by the hotel):
Perth has been likened to one big holiday resort with many attractions, a great climate, miles of clean beaches and waterways, theatre, fine dining and sports of every kind. Medina Grand Perth makes the perfect base! The hotel ideally located in the city centre, onsite at the Perth Convention and Exhibition Centre and close to the magnificent Kings Park. Jump on the free city transport close by to discover this great destination. ... more   less 
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Also Known As:
Medina Grand Perth Hotel Perth
Medina Grand Hotel Perth
Perth Medina Grand Hotel

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