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“Nice hotel but uncomfortable pillows” 4 of 5 stars
Review of Fraser Suites Perth

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Fraser Suites Perth
5.0 of 5 Hotel   |   10 Adelaide Terrace, Perth, Western Australia 6004, Australia (East Perth)   |  
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Hotel amenities
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Ranked #4 of 57 hotels in Perth
Brisbane, Australia
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
“Nice hotel but uncomfortable pillows”
4 of 5 stars Reviewed February 5, 2013 via mobile

The hotel room was excellent. It was clean, tidy and fresh. The kitchen facilities meant I didn't have to dine out for every meal, which is a pleasant thing on a business trip.

The pool and gym are excellent.

The hotel is just too far to walk to Perth but there is a bus stop out the front so you can get a bus into city. There's also no taxi rank but you can get a bus to the one on Hill St and Adelaide St corner.

My only criticism is that the pillows are over stuffed so I got a sore neck while sleeping.

Overall the hotel is very good and staff are friendly and polite.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard T, General Manager at Fraser Suites Perth, responded to this review, February 8, 2013
Dear Andrew G,
Thank you for posting your comments on your recent stay with us.
I am indeed delighted know that you have enjoyed our facilities and services.
Well noted on the pillow which I gather may be a mark too high. We will have this resolved and should you still not find it to your comfort in your next stay, do feel free to ask us for our pillow menu which we have a variety to chose from.
Best regards.
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343 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 3, 2013 via mobile

Absolutely 5 star service. We arrived early from out of town (4 hours before check in) and were not expecting an early check in but the concierge made a room available for us. Parking underneath the hotel is well lit and there is plenty of room. Pool area is very modern and gym (although did not use) is full of great equipment. Dinner at the restaurant was very full filling, with all components proving very fresh and delicious. Would 100% stay here again - it is refreshing to stay somewhere brand new and affordable with modern features. Would highly recommend this!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard T, General Manager at Fraser Suites Perth, responded to this review, February 3, 2013
Dear cjade8,
Indeed appreciative of the kind comments that you have recently posted from your stay with us. We are indeed delighted that you have enjoyed our facility and services.
We definitley look forward to your return visit.
Best regards.
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Perth, Australia
1 review
4 of 5 stars Reviewed February 2, 2013

Being a new hotel everything is fresh, clean, modern and working. The rooms really are as nice as the professional photos.
I would imagine most rooms will have a full or partial river view. Only rooms on the Northern side may not have a river view.
It is a bit further away than the older more central hotels, however is a 2 minute taxi to the centre of perth or a 10 minute walk.
The hotel breakfast was very nice and was not busy. We had a car and they did not charge us the $30 parking fee as on their website.
I would definately stay here again and recommend it to others.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard T, General Manager at Fraser Suites Perth, responded to this review, February 3, 2013
Dear Findingnewo,
Thank you ever so much for posting your comments on your recent stay.
Delighted to know that you have enjoyed the facilities and services.
You are right that most of our rooms will have a partial view of the Swan River however, from the 10th floor onwards, regardless of the facing, we will have full view.
We certainly look forward to your return visit. Do let me know and I will arrange for a room with a different view.
Best regards.
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Auckland
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2013

We stayed here during the 2nd week of December.

Our check in went well and we arrived at our apartment overlooking the Waca cricket stadium, just in time to see the first ball of the match being bowled, awesome view! The apartment was clean and tidy, and the cleaners never let us down every day, it was always spotless. There was a bowl of fruit and water bottles, along with a welcoming letter from the manager - very nice!

The apartments have an upmarket feel to them and are well laid out. Even the studio room we had was a decent size. We did have a problem with a broken extractor fan in the bathroom that made a noise all night, and when reporting this to reception, they said someone will check it out. When we got back later that day, I asked for an update and was told that maintenance would have to repair it, and they offered us a free upgrade to a 1 bedroom apartment, greatly appreciated!

The 1 bedroom apartment is even better than the studio, with an amazing view over the Swan River and much more spacious with a decent kitchen and a washing / drying machine.

The restaurant was not fully operating when we were there, so I cannot comment on that.

Overall, we enjoyed our stay and had no complaints about the service or the rooms. Note that the hotel is a little out of the CBD, towards the end of it. There is not much around it other than a couple of convenience stores, and a burger restaurant which is excellent. There is a cafe across the road which offers a good breakfast too. Its a short 5 minute walk to the Red CAT which is a free bus that runs into the CBD.

Room Tip: The 1 bedroom apartments that face the Swan River are amazing, especially at the higher levels (15...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard T, General Manager at Fraser Suites Perth, responded to this review, January 30, 2013
Dear RhodanNZ,
We are indeed delighted to learn that you have enjoyed your stay with us in December.
Thank you ever so much for the heart warming comments despite the change of apartment.
We look forward to welcoming you back at Fraser Suites Perth.
Best regards.
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Sydney, Australia
Top Contributor
2,072 reviews 2,072 reviews
188 hotel reviews
Reviews in 300 cities Reviews in 300 cities
778 helpful votes 778 helpful votes
4 of 5 stars Reviewed January 28, 2013

Have stayed twice now and I certainly think the hotel is of a high standard in design, location and facilities.On the second vist, we had a large room with great views across the Swan and it made it easy to focus on our needs for a business trip. Enjoyed the swimming pool so there are many pluses.
Like others I question the parking fees and breakfast costs so you have to weigh up what is most important.
One of my intial gripes was the service but I think they are making good heaadway here.
The hotel is expensive but that is more because of the market in Perth than the hotel itself - compared to other hotels though, the quality of the buidling actually justifies the costs more than many of the so-called 5 star hotels.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard T, General Manager at Fraser Suites Perth, responded to this review, January 30, 2013
Dear RonWamberal,
Above all, thank you ever so much for the continued patronage in November.
Indeed appreciative that you have taken the time to pen your comments and acknowledged that the service level has improved.
I'd be delighted to meet with you in your next visit to take your onward queries. Do let me know.
Best regards.
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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 25, 2013 via mobile

Finally the city has a brand new luxury hotel with serviced residences concept, this is what I look for when I stay in a hotel for more than 3 nights, the deco of the room/apartment, the bed and pillows just loved them, make you feel at home, comfy and smell new. The lobby area is spacious and well designed, and iMac computers are added facilities to use in the lobby without any charge, in addition to that, i was also given additional passwords to access toy iphone and ipad without having to change the id, will definitely recommend to my friends or business associates who are plannibg to visit Perth and to stay with this fabulous hotel apartment style.....

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard T, General Manager at Fraser Suites Perth, responded to this review, January 26, 2013
Dear RayHua,
Thank you for taking the time to pen your overall staying experience recently. We are indeed delighted to hear that your have enjoyed our newest addition in the City of Perth.
We look forward to welcoming you in your next visit.
Best regards.
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Singapore, Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

If you don't mind dishing out a small fortune for a generous sized room in East Perth, this place is quite suitable. Located along the main thoroughfare of Adelaide Terrace, it is a couple of miles from the heart of St George's Terrace, but very accessible to the various highways linking the major attractions in Perth.

Rooms are new and nicely appointed. We had a 8 month old baby so the carpeted floors and well upholstered furniture helped mitigate worries of home accidents.

Service was the let down though. While the general feel of the place is quite five star, the attentiveness of the staff was not.

It could also be a teething issue when we visited a month after launch, but we found the Aircon quite ineffective, and the nights under the winter down duvet was quite uncomfortable.

Overall it was a good place and we had a decent visit. Value wise not so great though.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard T, General Manager at Fraser Suites Perth, responded to this review, January 26, 2013
Dear darre77,
Thank you for taking the time to pen your overall staying experience with us for your stay in November 2012.
I am delighted to know that you and family had enjoyed the facilities and offer no excuses for the highlighted service shortcomings at the onset.
Do let me know of your next intended stay and I am sure that we have managed to address the teething issues.
Kind regards.
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Additional Information about Fraser Suites Perth

Address: 10 Adelaide Terrace, Perth, Western Australia 6004, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth > East Perth
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 57 hotels in Perth
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fraser Suites Perth 5*
Official Description (provided by the hotel):
Overlooking the Swan River, Fraser Suites Perth is ideally situated in this dynamic city. With elegant, modern luxury accommodation the 236 Gold-Standard residences set a new benchmark for accommodation in Australia. Whether for a night or long-term stay, guests can enjoy the most welcoming, personal hospitality at this stylish 5-star apartment hotel. In addition on offer for you is a beautiful heated indoor swimming pool, 24-hour gym, lobby lounge and an alfresco restaurant as well as room service and a business centre. The property also offers 4 function rooms with state of the art facilities and abundant natural light, accommodating up to 380 people in cocktail style. ... more   less 
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