Yesterday my partner and I went to this hotel thinking of enjoying some good time away from home. That was the worst decision I have aever made! We got into the room, what was supose to be a "Deluxe King Spa Hotel" room - and it was an old fashion, smelly, with very poor facilities room, with a fridge but empty without even a bottle of water, one single and small shampoo and conditioner to be shared between two people. While I was checking the room, my partner tried to connect his computer to the TV and discovered the input was BLOCKED so if you want to watch something you are required to pay for it - pay per view movies. So you are not allowed to connect your own computer device to use the tv screen as a monitor! And they dont provide a DVD player also. Which would not be a problem besides the fact that my partner called reception to ask what the goal with the tv was and was told by a completely inexperienced person who was working at the reception at the time that none of the TVs in the hotel support HDMI (even tho there were 3 diferente HDMI inputs in the TV!!!) and was not offered any solution for the fact that my partner needed his computer working for business purpose.
After 15 minutes my partner decided to call reception again and asked for the Duty Manager, who answered the phone by saying "HELLO" , giving the impression she didnt want to talk to anyone. After explaining the problem to her she only asked for the room number saying she was gonna give us a call back, but NEVER DID.
At this point I was not believing in such poor costumer service we were receiving. Those people should never being work in hotel or with costumer service. After all I decided to have a bath, when for my surprise (at this point not a surprise anymore) there were pubic hairs in the bath. Disgusting! I cant believe I even had to pay for this piece of crap place.
I just had the worse experience ever with this hotel, and I wont recommend it to anyone!
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- Also Known As:
- Northbridge Hotel Perth