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“Mr &Mrs R M Williams” 4 of 5 stars
Review of Ibis Styles Perth

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Ibis Styles Perth
3.0 of 5 Hotel   |   15 Robinson Avenue, Perth, Western Australia 6003, Australia (Formerly All Seasons)   |  
Hotel amenities
Ranked #29 of 57 hotels in Perth
Melbourne, Australia
1 review
“Mr &Mrs R M Williams”
4 of 5 stars Reviewed December 30, 2012

We have chosen to stay at this hotel on a number of occasions. The fact that we return indicates our general satisfaction with its features.
In the interests of improving the quality of the service, I offer the following for your consideration. !. No walk in shower recess was available for guests with mobility difficulties. 2 Past experience gave off road undercover parking inclusive of accomodation charges. Current extra charge of $10 .00 per night caused us to change plans for hiring a vehicle for the length of our stay. 3. Our booking was arranged on line a few weeks earlier and a quote confirming the details was received. On paying our account the hotel computer system requested a significantly higher than quoted amount. This problem was sorted out quickly and professionally to my satisfaction.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllSeasonsPerthGM, General Manager at Ibis Styles Perth, responded to this review, January 2, 2013
Dear Bob528,

Thank you kindly for your comments regarding your recent stay at ibis Styles Perth, we greatly appreciate all of the feedback that we receive at the hotel.

Thank you also for your loyalty to ibis Styles Perth, it is wonderful to see that you continue to stay at the hotel when visiting Perth.

We do have three rooms at the hotel with easily accessible showers, so please feel free to request one of these on your next visit.

At ibis Styles Perth, we do ensure that we have the cheapest overnight car parking in Perth and will continue to do so in order to offer our guests the most affordable stay.

Thank you again for your feedback and please feel free to contact me directly at any stage if I can assist you further in the future.

Kindest Regards,

Glen Erickson
General Manager
ibis Styles Perth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Petaling Jaya, Malaysia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 25, 2012

Stay here on a business trip during the 2nd week of November. I would say the hotel is located in the north part of William Street at the end portion of Chinatown area. If you talk about supermarkets and food, you're right in the middle of it all (Asian food galore). Walk further down south and you will be in Northbridge where all the bars and restaurants are located. Also, it's about 15-20 minutes walk to CBD.

Now to the issues found:
1. Had a big problem with the room booking during the check-in. There were 3 of us travelling on the trip and the confirmation slip showed 3 rooms. Upon check-in the hotel informed us they only had 2 rooms booked. I mean, doesn't the confirmation already say 3 rooms. They offered to give us 1 single room and 1 family suite to compensate. I find this unacceptable since you already have the confirmation ticket .. the hotel should reserve the rooms regardless.

2. Breakfast was provided (but only Continental). Had to pay extra AUD 16 for the "hot breakfast". The only problem is that the food is the SAME every single day. My goodness, I mean if you repeat the dishes for 2 mornings, it's ok. But for 5 days a week serving the same scramble eggs, bacon, baked beans, fried rice and hash brown ... it really shows how much creativity is given to the chef.

3. Not all the rooms have a window view. You still get a window... but it's a nice view of a painting. So if you need a window to looks to the outside, avoid this place.

4. No gym facilities provided. No swimming pool as well.

On the overall, this is an average place to stay.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllSeasonsPerthGM, General Manager at Ibis Styles Perth, responded to this review, December 4, 2012
Dear Sookk,

Thank you kindly for your feedback regarding your recent stay at ibis Styles Perth. I am sorry to hear that your experience did not meet all of your expectations, please accept my sincerest apologies.

We are very fortunate to be in the location that we are, surrounded by Perth's best restaurants and only a short stroll into the centre of the CBD.

I am sorry to hear that there was a misunderstanding in regards to your reservations. I can assure you that this has been addressed in order to maintain it as an isolated incident.

Regarding the selections available to our guests on the breakfast buffet; we have made a conscious effort to enhance the overall number of items available on a daily basis, rather than rotate a more limited selection. We will continuously look at ways to improve the selection available to our guests and we will continue to ensure that it is the most affordable buffet breakfast in Perth at only $11 per person.

In line with the economy model that we offer our guests, the hotel does not have a swimming pool or fitness centre. However, Accor's mid market brands in Perth, Mercure and Novotel, do offer roof top swimming pools and extensive fitness centre facilities.

Once again, thank you kindly for your feedback regarding your recent stay at ibis Styles Perth. We will most certainly take on board your comments in order to continuously improve our product and service.

Regards,

Glen Erickson
General Manager
ibis Styles Perth
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Additional Information about Ibis Styles Perth

Address: 15 Robinson Avenue, Perth, Western Australia 6003, Australia (Formerly All Seasons)
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #29 of 57 hotels in Perth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Styles Perth 3*
Reservation Options:
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Also Known As:
All Seasons Perth Hotel Perth
Perth All Seasons

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