The only positive thing I can write about this hotel is its location. That's it! It's not value for money considering it's not very cheap to stay (about $155/night). It claims that it is a 3 star hotel. It would be very lucky to get a 2 stars for our experience.
We went out for a tour in Perth during a day whilst still checked in the hotel. We left the morning and went back at night. When we went back, my wife's luggage was missing. We called reception who asked us questions as to possible places where the luggage could've been put in the room, which I thought was silly as we wouldn't call them for their assistance if we haven't done an initial search ourselves. I went down to the reception and gave a description of my wife's luggage. Whilst doing so, I received a call from my wife who said that her international roaming mobile phone was also missing. We also realised that my phone charger was also missing. Whoever took it probably thought it was the charger for the mobile phone that he took! He took the wrong charger for the phone he took. As we were set to check out the next morning, and the receptionist unable to do anything, I was asked to do a police report, which I did.
The next morning, I called the reception and asked if there's anything that they've found. I was asked to go down and they showed me a luggage and asked if it were my wife's missing luggage. And it was! They said that it was found in the hotel's fire exit. It was opened, but fortunately, none of my wife's clothes was missing. As to the mobile phone and the phone charger, they were no longer found. Although nothing was missing in the luggage, it's a traumatic experience going through this experience. (This is the first time ever I've experienced this in a hotel!) There's also a question about the hotel's security, as their camera surveillance are not working!!! I learnt the there have been plans of closing down the hotel and hence no more re-furbishing is being done.
Before I checked out, I was told that they (hotel management) will be giving me a call, and if the mobile phone would not be located, would be reimbursing its cost. Unfortunately, till today (4 weeks after), I still haven't been contacted.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.