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“Great night's sleep” 4 of 5 stars
Review of Mercure Perth

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Mercure Perth
4.0 of 5 Hotel   |   10 Irwin Street, Perth, Western Australia 6000, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Free Breakfast Offer
Ranked #16 of 57 Hotels in Perth
Melbourne, Australia
Top Contributor
85 reviews 85 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
49 helpful votes 49 helpful votes
“Great night's sleep”
4 of 5 stars Reviewed May 16, 2013

Stayed here two nights on a work trip. The room was quite big, very clean and comfortable. The bed was huge and very comfortable. I had great sleeps both nights. I could also open the window to let in some fresh air, which I love.
The in house breakfast was ridiculously expensive at $25 a head or maybe I am just out of touch with these things. Good location only a few minutes walk to the Hay street mall. The gym was compact but clean, well maintained and had enough equipment to keep you busy. The roof top pool was also quite nice, and not a bad temperature either. Would stay here again.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,177 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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A TripAdvisor Member
4 of 5 stars Reviewed May 15, 2013

Only 2 minor complaints about my room - dirty windows and a very rusty rail holding the shower curtain. Rooms seem more modern than the rest of the hotel generally.
I noticed rubbish and lint accumulating in the entrance of the lift.
My room on 7th floor was quiet, the hotel location was good, between St. George's Terrace and Hay St.
Some staff could not handle my queries concerning their loyalty program, which was concerning. Seems expensive compared to other States, but I'm told "That's Perth".

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 10, 2013

We stayed in this hotel for four nights as couple and enjoyed our stay entirely. Location is central to all touristy things that city can offer you. We used hotels wallet parking which was very convenient and handy especially when you are in the busy city. Rooms were clean and staff was very helpful. Bad was very comfortable and choice of four different pillow s in the room gives you choice to enjoy you stay even more.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePerth, Manager at Mercure Perth, responded to this review, May 13, 2013
Dear Sammy7100,

Thaks so much for sharing with everyone your very positive stay at the Mercure Perth. You have mentioned so many of our great attributes, including the location to the city and the great convenience of our valet parking. I will be sure to pass on your comments to all of our team as they love hearing such wonderful comments. Thank you again and be sure to think of us when next back in Perth, Best wishes, Mandy Rodgers - Executive Assitant Manager, Mercure Perth
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Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 10, 2013

showers over bath and no free wifi. that is what you get from hotels back in the 2005. this hotel has great potential and just needs to step it up a bit. great location. friendly staff. food was ok. we got a great rate so worth the money. we would stay again if they refurbed the place a bit....oh and give free wifi. i ended up down a grotty internet cafe in the end :(

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePerth, Manager at Mercure Perth, responded to this review, May 13, 2013
Dear shootersinton,

Thank you for your comments and feedback regarding your recent stay. I am sorry that you found the Hotel dated but we are hoping that this year we will be spening some money on updating the showers. We are pleased to advise we offer all guests 30 minutes free wifi in the Lobby and have increased the downlaod limit and the decreased the cost. Hopefully this will be more helpful. Thank you again, Mandy Rodgers - Executive Assitant Manager, Mercure Perth
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Sydney, Australia
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 9, 2013

The Mercure Perth is conveniently located for access to explore the city and only a short walk to the ferry terminal. We stayed in a king bed room.The rooms at the hotel are outdated and in need of refurbishment. The king bed was actually 2 beds zipped together, very uncomfortable in the middle. I think a queen bed room might be a better option. We had breakfast in the hotel one morning, but orders were mixed up and wrong meals delivered. However, staff were apologetic and replaced meals. If you can get a good rate, this hotel would be adequate.

Room Tip: King size beds were 2 zip up beds and quite uncomfortable.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePerth, Manager at Mercure Perth, responded to this review, May 13, 2013
Dear holidays,

Thank you for taking the time to make contact about your previous stay. I am sorry that you had problems with your bed and your room service meal whilst with us.. We have 2 x types of King beds available, one that as you seem to have eperienced which is a King Zip which can be converted to king single beds if needed and we also have solid King Beds in our Privilege Suites and Deluxe Rooms. I am pleased to hear that although you had problems with your meals (which is never ideal) that the staff actioned this straight away for you. Thank you again, best wishes, Mandy Rodgers - Executive Assistant Manager, Mercure Perth
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Melbourne, Australia
1 review
4 of 5 stars Reviewed May 9, 2013

Thoroughly enjoyed our short stay at Mercure Perth, we found the hotel perfectly located for
exploring Perth and surrounds.
Room service meal was first class and delicious.
Would have no hesitation in recommending the Mercure to family and friends.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePerth, Manager at Mercure Perth, responded to this review, May 13, 2013
Dear nagards,

THank you so much for taking the time to write such a terrific review. I have passed pn your comments to our team and we all hope we get the opportunity to welcome you back to the Mercure Perth in the not too distant future. Best wishes, Mandy Rodgers - Executive Assitant Manager, Mercure Perth
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Adelaide, Australia
1 review
4 of 5 stars Reviewed May 8, 2013

Stayed in Mercure Perth for 4 nights from 1st of May.Very good location and value for money.Take option for valet parking it's very convenient and not that expensive.Couple options for having coffe or meal.Will stay there again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePerth, Manager at Mercure Perth, responded to this review, May 10, 2013
Dear Niceguest-13,

Thank you so much for taking the time to review the Mercure Perth. Parking in Perth has just increased again so you are right that our Valet Parking service is a convenient way to park when staying at the Hotel and is cheaper than most public parking. The porter parks your car for you when you arrive back each day and has it ready for your departure. Thank you again and best wishes, Mandy Rodgers - Executive Assistant Manager - Mercure Perth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Perth

Address: 10 Irwin Street, Perth, Western Australia 6000, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Perth
#13 Luxury Hotel in Perth
#16 Business Hotel in Perth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Perth 4*
Number of rooms: 239
Official Description (provided by the hotel):
Conveniently located in the Perth Central Business District, Mercure Hotel Perth is close to shopping, restaurants and nightlife. Just a short stroll from the Swan River, Perth Mint and Supreme Court Gardens; you'll find many of Perth’s attractions nearby. ... more   less 
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Also Known As:
Mercure Perth Hotel Perth

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