We recently stayed at the Pan Pacific Perth for Australia Day long weekend. It's perfectly located near the Swan River so there is an option for fantastic views of the Sky Show (Fireworks) that Perth holds on Australia Day. Having stayed there many times before when it was the Sheraton, we were aware that the Pacific Club suites (formally known as the Executive Level) are the best rooms in the hotel, so we booked this.
I managed to get a great rate at the hotel for the night in a Pacific Club suite. Sadly their online booking engine was down but I called the 1300 number and made the reservation.
Before our stay, I emailed the hotel and requested a River facing room to ensure we could see the activity on the foreshore before leaving the hotel to watch the fireworks. I wasn't sure if I'd be lucky enough to get the room I wanted but it was worth a try!
We arrived at 3pm. I was under the impression that self-parking would be available as part of my room rate (Pacific Club), so we tried to park in the self-parking car park but the car park was full. After several attempts to enter the car park, we were advised by the hotel that we'd have to use Valet Parking. We had to make three laps of the block to get into Valet Parking because it was so busy (Australia Day is a very busy day in the city). Valet Parking cost an additional $50, and the first Valet we spoke with was unsure if there was space, but another Valet assisted us and was very friendly.
On check in, which was efficient, we queried the Valet charge with the duty manager who did promise to have an explanation for us before check-out relating to the additional charge.
The room we had was superb. The hotel had been very good to give us a River facing room (as per my email request) with a direct view of Langley Park and the activity preceding the fireworks. It had a fantastic River view, was large and spacious with a huge bathroom (bath and shower), large comfortable bed, writing desk, two chairs and an extra window with a view of the next door Novotel Langley.
Pacific Club rooms have their own lift access, which made them very easy to access after the sky show (the hotel looked pretty full and when we walked back to the hotel after the fireworks there had to be about 100 people waiting for the ordinary lifts, so it was very nice to have separate lifts). The rooms are very pleasant.
The next morning we had breakfast in the Pacific Club which is included in the room rate for this type of accommodation. The club has its own secure entry. It was a typical buffet with friendly attendants. Hot food, cold food, toasts, breads, yoghurt, juice and an espresso machine. The atmosphere is pleasant.
Check out was efficient and friendly; however there was no follow up from the Duty Manager on our parking charge, so I paid the extra $50 (I have since been contacted by the General Manager to clarify).
In all, it would have been a perfect stay had we not experienced the issue with the parking, but this remains my favourite hotel in Perth and I appreciated the General Manager making contact with me after our departure.
- Also Known As:
- Pan Pacific Perth Hotel Perth
- Pan Pacific Perth Hotel
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