We felt that a 2-bedroom apartment sleeping 4 people is very spacious. Some come with 2 bathrooms while ours comes with only 1. The furniture is nice but the kitchen shows considerable signs of wear and tear, probably due to heavy use. Good location. The Perth Mint is a few minutes by walking. The Swan River is 2 blocks away. The CBD is about 20 minutes on foot but free CAT buses are a few steps away and can take you to most places, including the train station.
Everything works, except for one incident with wifi. In this day and age, free wifi has already become the norm all around the world so charging for wifi is an outdated, not greedy, practice. Even the cheapest hotels in some of the poor countries have free wifi for guests. So when we had to pay for wifi, we expected that somebody would take responsibility to fix the problem. That's a reasonable expectation, isn't it?
One night the wifi was off while we were in the middle of our trip planning and booking. I called the front desk and was told that wifi was provided by a third party and the hotel had nothing to do with it. I'd need to call that company and the rate for local calls was $1 per minute. There are a few things wrong in this picture as you can see. Very frustrated, I probed further and found that if I went down to the lobby, I could use the phone there free of charge. I had to walk down with my laptop and got on the phone with a customer service rep of the internet company. The problem was diagnosed and fixed within 15 minutes and everything was back to normal.
I was wondering if you're a foreign tourist in Australia and can't speak English well, how are you going to have the problem fixed? You thought by calling the front desk and reporting the problem, they'd call the internet service provider themselves and have the problem fixed on your behalf. After all, you have to pay for the service. I think the management should work on this issue and change the procedure for front desk staff. The hotel should take some responsibility in ensuring that wifi connection works at all time. I'm sure the hotel takes a cut in the fee guests pay to use the wifi. So fix problems when they arise. Or better yet, make wifi for everyone.
- Official Description (provided by the hotel):
- Conveniently located on the eastern side of Perth's CBD, perfect for business and leisure travellers alike. Located on the eastern side of Perth's CBD, Mantra on Hay Perth is close to several of the city's major local attractions. Mantra on Hay Perth offers guests Hotel Rooms and 1 & 2 bedroom apartments all stylish and well-appointed with some featuring private balconies. Apartments have fully-equipped kitchens, bathroom and laundry facilities, lounge and dining areas. Guests will enjoy the on-site leisure facilities including a rooftop swimming pool and gym equipment. Cornerstone Bar & Kitchen is conveniently located onsite and is open for breakfast, lunch and dinner daily. If multicultural cuisine and vibrant bar and nightlife are on your wish list, you will also find Perth's burgeoning dining precinct a short stroll away. Mantra on Hay Perth is an ideal base for business and leisure travellers visiting the lively city of Perth. Haig Park, the WACA cricket ground, Gloucester Park, Burswood Casino, the sparkling Swan River and lush Queens Gardens are all within easy reach as are Wellington Square and a host of boutique stores for premier shopping. Ideally located near Perth's CBD and tourist attractions, Mantra on Hay Perth is the perfect place to spend a relaxing break away or convenient base for business. Maintenance Notice: From 22 April until 28 April and from 4 May until 8 May 2015 there will be no access to our pool and gym. We apologise for any inconvenience this may cause. ... more less
- Reservation Options:
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- Also Known As:
- Mantra On Hay Perth
- Mantra On Hay Hotel Perth