We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great” 5 of 5 stars
Review of Mantra on Hay

Save Saved
You added Mantra on Hay to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mantra on Hay
4.5 of 5 Hotel   |   201 Hay St, Perth, Western Australia 6000, Australia   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Stay Longer and Save
Ranked #38 of 57 hotels in Perth
Broome, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great”
5 of 5 stars Reviewed May 17, 2013

stayed at the Mantra on Hay in Perth and found it to be fantastic. The price was great value and the staff couldn't be more helpful. Clean lovely large room with king size bed. The resaurant was also excellent with good old fashion service and very prompt delicious meal.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonRuri201, Manager at Mantra on Hay, responded to this review, June 3, 2013
Hi DebraR4242

Thank you for taking your time to provide feedback of your stay.

We are glad you enjoyed your stay and that the service provided was satisfactory.

We hope to welcome you back soon.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

215 people have reviewed this hotel

Traveler rating
    38
    77
    55
    26
    19
See reviews for
59
46
11
61
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 6, 2013

This is my second stay at this property and one of many at a Mantra property, the location in East Perth is excellent there is the FREE Red Cat bus that stops meters away from the Hotel entrance that makes several stops within the CBD (main mall 3 mins or easy 10 min walk) there is also a bus stop on Adelaide Tce 80 meters from the hotel that provides FREE transport around the city including to the beautiful Kings Park! The hotel is only a block away from Langley Park convenient for lovely morning walks along the beautiful Swan River and for families with young children there are 2x childrens playgrounds within a block of the hotel. Lunch at the hotel is very reasonable and provides excellent service and delicious options including the best Panini's I have eaten (chicken caesar or BLT yum) which is a plus in a city with very limited choices! Staff are very friendly and helpful with local information and tours. The rooms are lovely, tastefully decorated and very quiet! Thank you Mantra on Hay for the delicious apple on check in and the funky kids activity pack (the kids felt like kings) I would highly recommend this hotel to my friends and family! Thank

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonRuri201, Manager at Mantra on Hay, responded to this review, June 3, 2013
Hi Kiwislovetoholiday

Thank you very much for providing feedback of your stay with us here at Mantra on Hay.

It pleases me to hear that your stay with us was memorable and that the small touches such as an apple on arrival to your children enjoying the activity packs make the difference.

As you mentioned we are ideally located to FREE bus services as well as childrens playgrounds and attractions such as the Queens Gardens, Perth's Bell Tower and the Swan river.

We hope to welcome you and your family back in the near future.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 17, 2013 via mobile

We stayed over Easter and were greeted by smiling staff who gave our kids eggs and colouring in books. It was a nice touch- the children were kept amused as we unpacked. Our 2 bed apt was pretty spacious, and very comfortable. There's no real "wow" factor here- the pool was ok, lots of fresh towels- but everything seemed well maintained and clean.
We would stay here again if we needed to visit Perth city.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonRuri201, Manager at Mantra on Hay, responded to this review, April 21, 2013
Hi zoeoftheworld

Thank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2013

If we hadnt pre-paid for this Accom. we would of walked out. I have never seen such run down poorly maintained bathrooms in a capital city !!! The grouting was hideous and the bathroom exhaust fan sounded like a truck. How can they justify the rate they charge. The bedrooms feel like prisons with no wall hangings. The fridge is noisey and the airconditioning rattles and is intolerable to sleep with. Yes I'd say it's a 2-3 star at most.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonRuri201, Manager at Mantra on Hay, responded to this review, April 21, 2013
Hi Debra608

Thank you for taking the time to provide feedback on your recent stay. I regret the shortcomings in service you have reported from housekeeping and Standard of rooms, our Executive Housekeeper and Maintenance Manager will certainly address this with their staff. This is not up to our usual standard and I apologise for any disappointment you experienced during your stay.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 1, 2013

After a week in Joondalup and returning to Perth City we booked at the Mantra for 3 nights. What a dissapointment!. The 2 bedroom apartments was spacious but very tired and dull. Everywhere that you looked was dirty. The pillowcase on the bed had a stain on it. We sat it where the stain was visible hoping that the staff would change the next day but no was still there when we left. I went to make a coffee but couldnt work out if the stainless steel kettle was rusty or had food splashed all over it. It was food as it was up the wall behind the kettle on further inspection also. However it was replaced promptly with a phone call. The lounges were stained and also the dining chairs.

We did have a drink in the bar on a couple of afternoons which was very enjoyable being able to sit outside and take in the great weather. We had room service one night but asked to have one of the meals less a couple of things however it still came up with the thing that we were allergic to. Room service was prompt and the other meals were great. There is also the "Blue Rock Cafe" across the road which has a great atmosphere and food.

On arrival I noticed that I had booked one night short and asked if I could extend my stay by one night at the same rate. Although very helpful the staff couldnt give me an answer. I checked for the next 2 days and finally got an answer that it would be $20 dearer than what I had booked on Wotif? A little strange as there didnt appear to be a lot of people around. So imagine my unhappiness when after settling the account I realised that they had charged me $55 more for the last night. It thern took nearly 10 minutes to arrange the refund. Lesson learned always check account before handing over payment.

Pool and fitness area looked very clean and in great condition.

Staff very welcoming and a great asset. Would be a great place to stay if the apartments were refurbished as they have great space.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonRuri201, Manager at Mantra on Hay, responded to this review, April 9, 2013
Hi cjb008

Thank you for taking the time to provide feedback on your recent stay. I regret the shortcomings in service you have reported from housekeeping and our Executive Housekeeper will certainly address this with her staff. This is not up to our usual standard and I apologise for any disappointment you experienced during your stay.

I will also liaise with the Restaurant Manager and Executive Chef regarding the breakdown in communication from our end relating to the instructions given by you for such an important request.

Again my apologies to you and hope that we are able to welcome you back in the future.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Top Contributor
89 reviews 89 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 23, 2013

This is a very worn place , whie it's not unpleasant it just laks anything.........

It's not a quick or easy walk to the CBD or a restuarnt other then the in house one) although it is very close to the WACA grounds.

I had a two bedroom apartment that lacked any 'warmth' or character. The air-con was loud to the point that we turned it off and put up with the street noise. There were pictures missing from the walls and kitchen items were in the cupboard but dirty.

The bathroom, like the rest of the room, is in need of an up-date. It wasn't dirty , just old.

The staff were nice but not what I'd consider friendly. Room service was very slow in delivering. I also asked for extra items which never appeared - even after 2 additional phone requests.

The worst thing about our stay was the room services dishes - the first ones we had left on the kitchen bench only to find them in the exact same spot when we returned to the room 12 hours later. The second lot we placed out side the door, called room service to let them now - these dishes were not only still there in the morning when Ieft for a meeting but still when I returned 6 hours later! I called an asked for them to be collected and the attidue was - ok we'll get to it but we are busy................

This is an ok place to stay when you just need a room

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonRuri201, Manager at Mantra on Hay, responded to this review, April 9, 2013
Hi Marika V

Thank you for taking the time to provide feedback on your recent stay.

I regret the shortcomings in service you have reported from our food & beverage department and our Restaurant Manager will certainly address this with her staff. This is not up to our usual standard and I apologise for any disappointment you experienced during your stay.

We are also progressing through our refurbishment plans which will enhance the overall experience.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Top Contributor
103 reviews 103 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed March 23, 2013

Stayed here for several days while in Perth in 2 bedroom Appartment. Big space but a little tired in the decoration in places. staff at front desk were extremely helpfull and friendly. Nothing was too much trouble. Small pool and gym were well kept and clean witha good supply of clean towels. A little way out of town but on the red CAT free bus service if you don't feel like walking

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonRuri201, Manager at Mantra on Hay, responded to this review, April 9, 2013
Hi Clarky57

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards

Simon Ruri
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Mantra on Hay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mantra on Hay

Address: 201 Hay St, Perth, Western Australia 6000, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Perth
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra on Hay 4.5*
Official Description (provided by the hotel):
**Newly refurbished apartments conveniently located on the eastern side of Perth's CBD, perfect for business and leisure travellers alike** Located on the eastern side of Perth's CBD, Mantra on Hay is close to several of the city's major local attractions. Mantra on Hay offers guests Hotel Rooms and newly refurbished 1 & 2 bedroom apartments all stylish and well-appointed with some featuring private balconies. Apartments have fully-equipped kitchens, bathroom and laundry facilities, lounge and dining areas. Guests will enjoy the on-site leisure facilities including a rooftop swimming pool and gym equipment. Cornerstone Bar & Kitchen is conveniently located onsite and is open for breakfast, lunch and dinner daily. If multicultural cuisine and vibrant bar and nightlife are on your wish list, you will also find Perth's burgeoning dining precinct a short stroll away. Mantra on Hay is an ideal base for business and leisure travellers visiting the lively city of Perth. Haig Park, the WACA cricket ground, Gloucester Park, Burswood Casino, the sparkling Swan River and lush Queens Gardens are all within easy reach as are Wellington Square and a host of boutique stores for premier shopping. Ideally located near Perth's CBD and tourist attractions, Mantra on Hay is the perfect place to spend a relaxing break away or convenient base for business. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, Tingo, HotelTravel.com, BookingOdigeoWL, Expedia, Venere and Agoda so you can book your Mantra on Hay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mantra On Hay Perth
Mantra On Hay Hotel Perth

Owners: What's your side of the story?

If you own or manage Mantra on Hay, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.