What started as a promising and much anticipated night away for my son's birthday, turned very sour, and as a result I would not stay here again. I booked online via the hotel website for myself and four teenage boys in the king club spa suite, supposedly including breakfast for all 5 of us. I called the hotel at the time of booking to confirm that it did include breakfasts, being quite clear about the ages of all guests. Again, upon checking in, standing with my teenagers, I enquired about whether breakfasts were included in the cost, and was told that they were. Imagine my surprise, an hour after leaving left the hotel to receive a "courtesy call' informing me that I was being charged an extra $120 for breakfasts (being for the four teenagers)! - as breakfasts were only included for children under the age of 12.
I returned to the hotel especially to discuss this further, to be told that the matter would be put on hold, and that the manager would contact me after the weekend. Sadly no phone call was received, and I notice that my credit card has been debited the extra $120.
So - nice hotel, great location, poor and misleading communication and disappointing administration. I seem to remember that on my previous stay at this hotel, there was also an issue about being almost overcharged. Stay if you like, but be careful about additional charging upon checkout.
- Also Known As:
- Rydges Perth Hotel
- Rydges Perth Hotel Perth
- Rydges Hotel Perth
- Perth Rydges Hotel
- Official Description (provided by the hotel):
- Rydges Perth's central location in the heart of the CBD makes it the ideal choice for leisure & business travelers. Located adjacent to the West End retail & entertainment district with the city shopping mall a mere 2-minute walk away. Offering guest rooms overlooking the City of Perth or Swan River and the award winning alfresco style CBD Bar Restaurant at your service. Rydges Perth has 245 well-appointed guestrooms including 6 river view spa suites and 46 king rooms. ... more less
- Reservation Options:
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