Don't accept any room near the lift well because of the continual noise from the lifts.
Shortly after returning to my room on the 8th floor after dinner I realised there was a major problem with a frequent aggravating noise from the lifts – which was not the best way to get a good night's sleep. The front desk person advised I could not change rooms as there were no more rooms available and questioned whether or not I had requested a quiet room when I booked! My opinion was that the hotel had an obligation to advise potential customers that their "nice queen room" for the special rate of $309 (normally $500!) had problems.
The next morning I requested a price adjustment of 50% and was offered a $50 credit plus a free breakfast. My complaint was escalated and I obtained a $100 credit which was unfortunately still not good enough to compensate me for a poor night's sleep.
I have to say the front line staff were very pleasant and professional, but that doesn't absolve the hotel from selling a flawed product. If I had more time I would have taken this issue up with the WA Dept of Commerce.
- Official Description (provided by the hotel):
- Rydges Perth's central location in the heart of the CBD makes it the ideal choice for leisure & business travelers. Located adjacent to the West End retail & entertainment district with the city shopping mall a mere 2-minute walk away. Offering guest rooms overlooking the City of Perth or Swan River and the award winning alfresco style CBD Bar Restaurant at your service. Rydges Perth has 245 well-appointed guestrooms including 6 river view spa suites and 46 king rooms. ... more less
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- Also Known As:
- Rydges Perth Hotel Perth
- Rydges Hotel Perth
- Perth Rydges Hotel