We made a last minute booking having just walked in and walked out again of where we had planned to stay, (it was awful and nowhere up to its 5 star rating)....We had never done that before and were somewhat emotional! The front desk staff member, Linda, was fantastic; professional, sympathetic and calming. We were given a lovely room, very clean and tidy and were made to feel at ease. Breakfast was buffet style with plenty of choice and the young Dutch waiter was first class. On leaving, our porter Daniel, suggested a beautiful tour with which to fill in the time before going to the airport.
Some other info worth knowing; location is excellent for walking and viewing across the park to the Swan river; the shops, cinemas and restaurants are also within walking distance. The view from the top floor gym/spa is excellent.