In my book not a 5 star hotel. Hairs left in shower from previous guests, needle and thread similarly not cleared away. Cheap plastic bedside alarm clock which didn't work. Sophisticated TV which made very loud sign off sound when turned off, not great when wife asleep!!! Austere interior reminiscent of Freo prison which we had toured the previous day. This hotel needs a big shake up, it is trading on the name and not living up to it!! Will not go there again, plenty of other good hotels to choose from.

stayed here January long weekend and arrived Friday around 5.00pm to very welcoming staff.
Check in was good but the room we wanted was not correct ,within 5 minutes staff had changed us to a more suitable room (a big plus from us).Breakfast next morning was average ,if it was not included in our rate would have been poor as the price was $36 per person (have had a lot better in close by hotels)the pool area is great with drinks and light snacks available at better value than breakfast and staff always there to service any requirements .Rooms were good ,clean with good bathrooms .One poor show was the tea and coffee the jug cord was too short to reach the power point unless the desk was pushed to the wall and then only just reached (someone will scald themselves one day )above average but not quite at the top

It was Australia Day eve, staff were frazzled. After a 15 minute wait for check in we ended up in a room with disabled facilities, which meant the shower did not contain the water well and thus the bathroom ened up with water everywhere. For $300 per night for a King room which had no view, I expected better. I guess I needed to be more demanding on check-in like other guests.

Room service food was luke warm on arrival, so we were glad to have prearranged an alternative dinner option. Our 9am arrival for the buffet breakfast met a long que and stressed staff. We ended up in the lounge area as there were no tables in the cafe restaurant. Food was average, not a patch on the Pan Am's buffet breakfast.

Thankfully check out was uneventful and efficent

Not sure we would stay again.

I have stayed at the Perth Hyatt over 20 times (they actually gave me a nice gift or my 20th stay). It is a solid Hyatt property. He service is always of a high standard, unfortunately not something that is common in Perth. It is well located within walking distance of the CBD (although you can catch a bus in from the front door for free) and the WACA (cricket stadium). It is located on the beautiful Swan River which is great for a walk or run. There are several good dining choices in the building, my favourite being Joe's Oriental Diner. There is a coffee shop and a great sports bar. The gym is hotel standard and the pool is great.

The downside here is that with Perth being central to the WA mining boom the room prices are ridiculous. Weekdays are up to $640 a night, this is not a $600 hotel. Weekends are usually cheaper. Check pricing as it can vary but when judging the hotel on price remember its the mining boom that makes it so expensive and everywhere in Perth is the same.