You might be surprised to hear that in the 'engine room' of the Australian economy; Perth, (the capital city of Western Australia and the regional centre of Australia's 'mining boom') there is a paucity of decent accommodation. Don't get me wrong, Perth is a gorgeous city; but it's always been a 'town'. Something the locals hate to be told. It is very remote (Singapore is closer that Sydney- Australia is very big), and it is separated from the rest of Australia by a seriously big desert; not kilometers of civilisation, or Tuscany, or similar. Perth has always been, therefore, and remains, quite provincial.
Having annoyed all my Western Australian friends, I repeat; there are no really good hotels in Perth, just some 'pubs'. And the Hyatt Regency is one of them.
I would like to praise the staff; they are most friendly and do their best; except the cocierge guy who has spent years begrudging me a bloody newspaper. Every bloody time. I'm not asking you to cut off your own hand, for God's Sake! But check-in are very good and most accommodating.
The design of the building is a little unusual; it has the floors and rooms arranged around an enormous atrium which entends the full height of the building. Sounds quite clever, on paper. However.... This is possibly the 'poshest' hotel in Perth, and as such is in high demand for the best weddings and social events in the city. There is therefore something on at the Hyatt every Friday and Saturday night.....The noise from the celebrations and music just echoes up said atrium. Higher is better, tucked away in a corner of the building is better. It can otherwise become annoyingly loud at 1:00am.
The decore and standard of the rooms has improved dramatically in the last twelve months; apparently, after an extensive time on the market, the hotel has new owners. It shows. The state of the properity was becoming quite poor. It is much, much better.
There is a pretty average and small gym (but, don't worry, walking along the adjacent Swan river is an absolute pleasure) and before-mentioned-foyer bar is OK, despite being one of the better in Perth. :-) . Unfortunately room service is very average; you end up ordering something you don't want, because the choices are not quite right; or silly. If I wanted to spend a fortune on some-gold-plated lamb from an Alpine valley in New Zealand, I wouldn't be having bloody 'room service', would I? I'd be at a decent restaurant with polite company. So you end up with an unsatisfying stodge-burger and fries... I do, unfortunately have to add the down-stairs restaurant; 'Trader Joe's' is rubbish. This eating establishment calls itself 'Asian', but I could do better with a jar from a supermarket. Unless eating from a cardboard box from the 'frozen-food' section is your idea of sophistication, don't go here.
If you are planning on a 'once-in-a-life-time' event; don't go to the Hyatt- or almost anywhere else in Perth. If you are a native of Western Australia and think I'm very rude; do please think about going to Singapore instead....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Many thanks for taking the time to share your views and it’s good to note that you think Perth is a gorgeous city – as do we. It was also great to learn that you enjoyed the friendly service you received from our staff and that you believe the renovations we have been gradually undertaking have improved the property over the past year. This is an ongoing process and we will continue to introduce further enhancements over the coming months. Sorry to note the regular issues you seem to have had with newspaper delivery – we’ll look into that for you. Likewise, we are always looking to provide a high quality product to our guests, so your observations regarding Room Service and Joe’s are appreciated and will be passed onto our culinary team.
Adam Myott, General Manager, Hyatt Regency Perth
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.