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“5 star customer service: the best in Perth!” 5 of 5 stars
Review of Parmelia Hilton

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Parmelia Hilton
5.0 of 5 Hotel   |   14 Mill Street, Perth, Western Australia 6000, Australia   |  
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Ranked #18 of 57 Hotels in Perth
Western Australia
1 review
“5 star customer service: the best in Perth!”
5 of 5 stars Reviewed October 3, 2009

I recently stayed in a twin room with my 2 teenagers(extra rollaway for 12yo). The room was spacious, light and all amenities were great. From the reception desk staff to the restaurant staff at the Globe ( fab food for dinner and excellent buffet breakfast), we experienced the best customer service I have had in ANY 5 star hotel in Perth. The gym and the pool were great and well maintained. We were spoilt and this will be our future first choice for family/friends/visitors to Perth.

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,043 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed September 24, 2009

Chose to stay here on a five day holiday to Perth because I knew it was centrally located and of my HHonors status alone.

BOOKING/CHECK-IN:
Booked online through Hilton Honors and chose the best room on their website, which was a top floor executive suite with a river view. Also arranged to have a rental car dropped off at the hotel prior to our arrival. Since I know Perth well, I opted not to have a hotel transfer as I figured a cap would be much cheaper. Unfortunately the queue at the airport was RIDICULOUS and i regretted not getting that transport. At check-in the staff were friendly to the point of scary, mentioning several times my "Hilton status". When the girl gave my room key, she mentioned we upgraded you to the "best room in the entire hotel", an executive suite. When I replied half jokingly, "I thought that is what I booked", she looked confused and stammered, uh....well, this one has a river view. When I smiled and said, I was pretty sure I booked that too, she was lost for words and said....well, we upgraded you to the "best room in the hotel". So I said, thanks and we headed up to our room. It wasnt a big deal to me and was kind of laughing in the elevator about them trying to lie about upgrading us just to make us happy. This of course back-fired and made me think them as shady, they would have done better than to say nothing. The icing on the cake is that we were staying beside, NOT IN, a huge room named "PENTHOUSE" and that our room's river view was through ongoing construction. Nicest room indeed.

LOCATION:
For staying in Perth on business or for shopping. The location is ideal. We were using it as a base for some trips further afield so it worked well in that sense as well. it's right downtown, just off St. Georges Tce. Plenty of dining, nightlife and shopping options all within a quick walk.

ROOMS:
Our room was huge. there is no doubt about that. It was the first thing to catch your eye. Obviously it used to be two larger rooms converted into one. The living area itself housed a couch and chair, a dining table for six, and a computer desk. there was also a full bathroom, complete with shower, at the entrance of the sitting area. The bedroom, although smaller, was also spacious and would be considered a large hotel room in itself. Surprisingly, the main bathroom for such a large room was rather small and incongruent. The second thing to catch my eye was the furniture from BEFORE I WAS BORN. To me, one of the telling things about any luxury hotel in this day and age is the lack of a flat screen TV. It just seems a basic piece of furniture IMO, this room had a TV that was easily 15 - 20 years old. However; the rest of the furnitre was older. I think the attempt was to fashion some colonial type antiquey sort of room but if you don't actually use luxury antiques, the rusty and stained trays and the velour cushions come across as garage sale, or grandma edith's house.

FOOD:
The breakfasts were the only thing about this hotel that was typically Hilton. (Read: high quality). There was plenty of fresh selections and shockingly a wide array of international options. They even had Nasi Lemak one of the mornings. We never actually ate in the either of the restaurants outside of breakfast since there are great options in Perth.

SERVICE:
The "fake upgrade" at the beginning of the stay kind of put a sour taste in my mouth and given the nonchalance to any guest at the front desk after that initial check in, I guessed that overt friendliness on arrival was an expression of guilt as they knew they were just BSing us. Although quite friendly, the jockey service can be painfully slow, sometimes taking 20 minutes to get your car brought up.

OVERALL:
Have stayed in quite a few Hilton branded hotels, and this is by far the worst I've stayed. It's not that we had a terrible stay, but if you are expecting Hilton calibre, you will be disappointed. but that could be said about a lot of Perth hotels.

  • Stayed October 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Top Contributor
75 reviews 75 reviews
67 hotel reviews
Reviews in 62 cities Reviews in 62 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed September 6, 2009

This hotel was the friendliest I have ever encountered. Nothing was too much trouble and in the case of a small misunderstanding, we were rewarded with a good bottle of wine, awaiting us in the room with a note of apology,. We were upgraded to a king suite which reminded me of the Waldorf in NYC - beautifully appointed with a huge bathroom. The breakfast spread was excellent with very attentive service. Cannot understand anyone griping about this hotel. It was all round fabulous.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Top Contributor
51 reviews 51 reviews
51 hotel reviews
Reviews in 37 cities Reviews in 37 cities
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed August 30, 2009

Stayed for one night in April when I was working for V Festival. Our flight arrived from Melbourne very early on a Sunday morning and the hotel was very busy and couldn't accommodate early check-in for us. During check in I was informed that I had been upgraded but given I couldn't actually get into the room I didn't really know to expect.

The staff understood that we really needed to get refreshed having been up so early to get our flight (not to mention we''d also worked all day previous at the Melbourne festival) so they let us use the changing rooms at the pool and gave us supplies and towels which was godsend. The pool area was pretty cool, on the roof of one of the buildings with a few deck loungers and had I not been working would def have spent some time up there.

The hotel itself is fine but it does look very dated. The restaurant on the ground floor was nice and the buffet breakfast was pretty damn good too.

As were were working at the Festival all day we didn't see much of the hotel but comments about the place being dated are true to all the bits I did see. We all received text messages from the hotel advising that our rooms were ready and that our luggage would be waiting in the rooms when we got back. Finishing work at midnight and getting back to the hotel I was surprised to see I had been upgraded to a huge suite room with a massive bed, sitting area, work desk and an equally big bathroom. Again all needed to be updated but I was impressed with a really big shower and even a full size bath too. And the little private balcony was nice as well.

Overall, not a bad stay but the hotel didn't cary the style and luxury you'd expect from a Hilton Hotel. I'd stay again if I got a really good rate.

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 24, 2009

I paid AUD$99 for 1 Nite stay as it was from a promotion! Free Welcome Drinks too! But the parking is a bit steep at AUD$34! Overall good clean room, service was top notch, what you would expect from a 5 Stars hotel. Location is ok.

  • Stayed May 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denia sometimes
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 9, 2009

I stayed here for one night and enjoyed good service from the porters, concierge and room service.

Room was very clean and comfortable although the view was dire, as we overlooked an uninspiring office block.

I enjoyed the ease of access to central Perth. I least liked the lack of parking although the porters were very helpful and unloaded our luggage from the rental car.

  • Stayed July 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wellington, New Zealand
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 26 cities Reviews in 26 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed July 29, 2009

My partner and I stayed at this hotel for 5 nights in July 2009. The hotel was chosen because of a discount which was available at the time.

The hotel was located in Perth's central business district - a few minute walk to the shopping district and river-side promanade. We liked its convenient-but-quiet location.

We stayed in a standard room which was slightly smaller than I expected. Nevertheless, there was enough room for us to move around in the room (in bed and out). The room's decoration and furnishing was typical of a upmarket chain hotel though a bit outdated.

Majority of the hotel staff members we came across were polite and quick in response. Check-in was very fast and room services were delivered pretty soon after orders were placed. Housekeeping was a bit of a disappointment - on a couple of days we hanged out the 'clean my room' sign on the door and phoned the housekeeping, but saw that the room remained not cleaned upon return a few hours later. In another occasion, I asked for a pre-checkout because of my early flight but the bill was not delivered to my room until after mid-night (I was expected it would be delivered in 10 min after I requested).

We had breakfast and dinner both in the restaurant and in-room, and food was tasty. It's just that they didn't have a wide range of options, even in the resturant.

In general, a nice experience, esp. considering that there was a huge discount on the room rates. If I visited Perth again, I would consider staying at the hotel.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parmelia Hilton

Address: 14 Mill Street, Perth, Western Australia 6000, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Perth
#12 Romantic Hotel in Perth
#15 Luxury Hotel in Perth
#15 Business Hotel in Perth
Price Range (Based on Average Rates): $
Hotel Class:5 star — Parmelia Hilton 5*
Number of rooms: 284
Official Description (provided by the hotel):
Parmelia Hilton Perth is the city’s most centrally located luxury hotel, in the heart of the CBD, across the road from the Perth Convention Centre and close to excellent shopping, restaurants and bars. Just a short stroll to beautiful Kings Park and the stunning Swan River. From Guest Rooms to Deluxe Plus rooms and suites, all rooms at the Parmelia Hilton feature Hilton Serenity beds, high-speed internet (charges apply) and LCD TVs with complimentary cable and Foxtel channels. Relax by the outdoor swimming pool or work out in the fully equipped 24 hour gym. For a sizzling steak or a boutique beer on tap, enjoy the Adelphi Steak House & Bar. The Hotel’s meetings and events floor with state of the art audio visual and lighting technology offers a choice of ten venues for 5-500, a 24 hour business centre and wireless internet access . ... more   less 
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Also Known As:
Parmelia Hilton Hotel Perth
Hilton International Perth
Hilton Perth
Perth Hilton

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