We stayed at this hotel 4 times over a period of 4 weeks.

The rooms varied from atrocious (I'm assuming it was the original 70's room that has never been renovated and they may think it is retro trendy to keep it this way) to above average (renovated within the last 10 years).

When we checked in to our room there was a mighty big cockroach outside out room (see the picture) and when we checked out the cockroach was still there even though our room had been cleaned three days in a row as with all the other rooms on our floor.

The best thing that Hilton could do with this hotel is demolish it.

Hilton should be ashamed to put their brand on this hotel.

We got better value at a three star hotel in Perth than we did at this Hilton.

We got a great deal through wotif at this amazing hotel which we found out a few days before our stay was the first 5 star hotel in Australia back in 1968. We were given a complimentary upgrade to a king deluxe room and it was just amazing - very sophisticated and elegant. Great location, just unlucky for us we stayed during a public holiday so the city was especially quiet but very central spot. We didn't use the gym or pool facility but they looked great. The breakfast buffet was extremely good with a huge variety of foods available and it is clear they look after international visitors very well. Staff extremely friendly and professional - would definitely want to stay there again. Apparently they're undergoing an extensive renovation also, we saw the beginnings of that on the work happening outside so can't wait to see when finished.

Stayed in Perth about 8 weeks ago, spent most of the time at the Hyatt (awesome hotel) as compared to the Hilton. Tho the hilton is in a better location.

I found the staff, service, all round quality of the property below par. Everything about them was either about cutting corners or trying to squeeze as much as they could out of you.

So i arrive early (noted in my res), I had a larger $7k+ booked hilton event booked at the hilton starting that day - I came suited and wanted to leave my bags in the room, I called the night before and also when I made my reservation and res notes. They said - we have no room for you. I said i'm happy anywhere. they said no. Come back at 10am. So I did.... still no room, they said they'd meet me at the function room 30 mins later with keys... no such thing... come 2pm, still no checkin, so about 4pm, they let me checkin - after having to go back to the desk and wait for 45 minutes... are they serious??? seems they are!

HH Gold - no upgrade, no b/fast voucher, nothing except some fruit (1 apple, some grapes and an old rotting bannana). That was my amenity. I asked for b/fast, they declined. I have never encountered a hilton in australia so adherent to policy. Hilton Bris, Melbourne, ex Sydney properties and Melb Airport are all flexible, friendly and always get a nice warm hearty breafkast plus an upgrade AND an amenity such as Brisbane (always a bottle of champagne, belgium choclates, 2 bottles of water and fruits), Melbourne Airport (fruit and cheese platter with bottle of wine), Melbourne (bottle of wine, water and a hand made dessert of choclates).... . Don't expect much at all from the Perth Hilton (but maybe we're too spoiled at the other hilton properties in Australia as HH Golds). Even though Melb Airport doesn't have an exec lounge - they know how to make up for it - jnr suites with sweeping views of the runway, the cheese, fruit platters and wine and the amazing breakfast in airo.

Meanwhile back at the Hilton Perth - The room card was not coded up for the gym, had to go back and ask. Then the card locked me out of the room when i came back from the gym. The phone service was expensive compared to the hyatt (i believe they charge in increments for the first 15 mins, then it's untimed, that's a first for me getting charged by the increments in an aussie hotel. And a late checkout? keep wishing. OK - we'll give you 30 mins extra. I've never encountered this - all other hiltons in Australia are more than happy if you need to check out at 4pm i've found.

walls are paper thin. tv is old, bathroom needs updating. beds and comfort in bed have a lot to be desired. Really big drop after the quality of the hyatt in perth.

Oh and that event.... they said I wouldn't receive any of the $7-8k in venue hire... because I had to have booked at least 10 room nights. Go figure hilton perth.

for the price (granted I paid for my nights accom there A$270/night), I expected a whole lot more for my queen standard room. Ah well... i'll never be staying here again. It's back to the regency club rooms at the hyatt with great service, great lounge, great pool, and value for money. Occasionally they do have good rates on friday nights. But jeez, I would still not stay there even if I had to rack up a stay, i'd just ruffle the sheets and leave!

I stayed here for one night while in Perth for work. The hotel was in a good location for work (in the centre of the city, walking distance to main office buildings and shops). The staff were polite and efficient, the room was clean and adequately sized (although the decor was quite dated), and it was reasonably quiet. The bathroom was quite small, with a shower over the bath.