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“Disgusting customer service” 1 of 5 stars
Review of Charm Restaurant

Charm Restaurant
2/369 Hay St, Perth, Western Australia 6000, Australia (East Perth)
+61 8 9218 8803 ‎
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Ranked #801 of 1,540 Restaurants in Perth
Cuisines: Korean
Neighborhood: East Perth
Restaurant details
Neighborhood: East Perth
Perth, Australia
Senior Contributor
36 reviews 36 reviews
21 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Disgusting customer service”
1 of 5 stars Reviewed May 10, 2012

Food: Unfortunately, only average. Yes, the chef-made noodles were nice (though a tad too chewy in the case of the Udon,) but the soup of the Udon dish was only okay. The seafood-chilli-noodle-soup dish was decent, and the ramen was nice. The main meals, served without rice or noodles, were stodgy and unappealing. Noodle dish prices are very good, however the main meals are quite expensive for what you get.

Service: Atrocious. One main meal ordered was said to contain a mixture of pork, seafood, and vegetables, and when it arrived had no pork. When we asked the waitstaff if this was a mistake, we were told it was a mistake, that there is no pork in this dish. We swapped it out for a different meal, and we are then told that we must pay for both dishes. After much argument and back and forth, we convinced them that we should not be liable to pay for the first meal.

Ambience: A standard café/family dining set up.

Overall: I would never go back here again. I would never recommend it. I find that the way the staff handled the problem—which was entirely the restaurant's fault for having incorrectly printed menus—disgusting, and would never dine here again. Especially since the food was only average, I know of many other places to go where the food is better, and cheaper, than at Charm Restaurant.

  • Visited April 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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7 reviews from our community

Visitor rating
    3
    2
    1
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Lombard, Illinois
Contributor
12 reviews 12 reviews
7 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Home-made noodles!”
4 of 5 stars Reviewed April 20, 2012 via mobile

Excellent noodle dishes. Nice Chinese and east Asian food. Watch the chef make noodles from scratch.

    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
41 reviews 41 reviews
9 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
“Korean Restaurant (not Chinese)”
3 of 5 stars Reviewed November 8, 2011

Only one of the few that opened on a Saturday evening at the east part of Hay Street. Decent food with decent prices.

Visited November 2011
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Tampere, Finland
Top Contributor
134 reviews 134 reviews
35 restaurant reviews
Reviews in 85 cities Reviews in 85 cities
156 helpful votes 156 helpful votes
“A Great Find”
5 of 5 stars Reviewed July 24, 2011

Just randomly walked in this restaurant to have dinner. What a pleasant surprise. Great food, reasonable prices, excellent food. BYO.

  • Visited July 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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melbourne, australia
Senior Contributor
22 reviews 22 reviews
6 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Outstanding Food”
5 of 5 stars Reviewed October 3, 2010

On a recent visit to Perth popped in to the Charm Restaurant for dinner , one of the few open on a Sunday night in that part of town. What a pleasant surprise. Delicious food at a reasonable price, great variety, good service and chock full of Asian clientel.... always a sure sign of quality and value. For lovers of Japanese and Korean food, or simply lovers of good food, Charm will please. Judging from the brisk turnover in take-aways, many Perthites shared our opinion.

    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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