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Clarion Collection Rendezvous Sanctuary Resort: Traveler Reviews

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2.5 of 5 stars 25 Reviews
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#13 of 18 hotels in Broome
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  • Rooms: 167
  • Address: Lott 977 Lulfitz Drive, Cable Beach Broome 6725 Australia
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
No Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: $274 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Clarion Collection Rendezvous Sanctuary Resort

( 8-12 of 25 )
“Very Friendly Staff”

Clarion Collection Rendezvous Sanctuary Resort

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4 of 5 stars
Australia
Mar 26, 2008
1/2 found this review helpful

Broome is a tropical pearling town situated in the Kimberley region of Western Australia, over 2000 kilometres north of Perth. In 1879, the pearl shell (pinctada maxima), the largest of all such shells, was discovered here. Broome had at one time a fleet of 403 pearling vessels. The fishing fleets were destroyed by the military in World War 2, for fear of their falling into enemy hands. Now Broome specialises in cultured pearls. The town centre of Broome is small and easy to locate and has a Chinatown.

We were warned that it would be hot in March so chose an air-conditioned serviced apartment at the fairly new Clarion Collection Rendezvous Sanctuary Resort and an air-conditioned rental car. The best time to go to Broome is in their Winter - May through to August unless you love heat and humidity. We had a comfortable Qantas flight from Perth but don’t expect more than a sandwich and coffee on board. Broome International Airport gives you a hint of what is to follow. It has one conveyor belt for luggage and isn’t air-conditioned. But it works fine – luggage was with us soon and there were lots of free trolleys and so in no time we were outside the Avis Rental window to request our Toyota Corolla Ascent from the friendly fellow who had everything ready for us. We had to sign in acknowledgment that we had been told not to go on unsealed roads, or drive on the beach. He also gave us a map and directions to the Rendezvous, assuring us we wouldn’t get lost as you are five minutes from everywhere in Broome. He was right! If you want to go further afield than the outskirts of Broome, we would suggest hiring a four wheel drive vehicle as many of the interesting places can only be reached on unsealed roads.

The Rendezvous Resort is advertised as being in the Cable Beach area and one can walk to the beach but it would have been too hot for us to do this, so very happy we had the car. The resort does have a shuttle service to both Cable Beach and Broome centre/Chinatown and for transfers from and to the airport, but as we didn’t use it, not sure how efficient it is. First impressions of the resort were very favourable. The reception staff were very friendly and seemed keen that we have a good time. From the reception area we could see the pools and they looked welcoming and had many large umbrellas over the sun lounges. A couple of the reviews on Tripadvisor had said that they needed more shade, so it seemed this has been fixed.

The one bed-roomed apartment was lovely and cool when we entered and we could see that it was quite spacious and would have everything we would need for a five day stay. There were two air-conditioners – one in lounge/kitchen area and another in the bedroom. Fridge, dishwasher, microwave, cooker and plenty of glasses, cutlery etc and large swimming towels. There were two sun-lounges on the balcony but no barbeque as had been advertised. When we queried this they said that we could request one, but as we didn’t think we would use one, let it be. But the balcony was filthy. The floor was covered in thick red dust and also the lounges were covered with bird droppings. We had to ask three times for it to be cleaned and when it finally was it was a very basic mopping. This could be due to the staff shortage in the off season.

As the resort offered broadband internet connection at a reasonable rate ( A$50 for a week) we decided to make use of it but the craziest thing was that the network cable had to be put into the back of the only phone which was on the bedside table furthest from the table in the kitchen area. This meant that we had a 5 metre cable stretched across the apartment any time we were connected. We did have to complain a few times that the connection was not working or had become as slow as dialup - and so were pleasantly suprised that we were not charged at all for it, when we checked out.

Part of the package we booked included a “buy one , get one free” camel ride on Cable Beach. We booked it but were then phoned and informed that it had been cancelled because not enough people had booked. We were given a voucher to use in the restaurant so we took advantage of it one night. My husband had huge oysters which we thought would be local as Broome is on the ocean and famous for its pearls, but were informed had come from New Zealand! His prawn pasta was delicious but I found my chicken dry and tasteless. The menu was limited and prices high and wine very expensive. We didn’t use it again.

The two swimming pools were kept lovely and clean and it was wonderful to start and finish the day with a swim in the tepid water. We also swam at the beach which was just beautiful, but again had to be late or early in the day due to the heat.

The little shop attached to the resort has many items that you may need including provisions, drinks, souvenirs and many brochures of tours and day trips available. And the young lady there was very friendly and helpful and managed to get us booked on the “blue” camel ride which was run by ladies who do a very good job. We are in our sixties and found an hour ride too long but a great experience seeing the sunset from the back of a camel.

As we couldn’t drive too far , we checked out the tours available at the Visitors Centre and decided on the Willie Creek Pearl farm tour and the hovercraft sunset trip over the mudflats. We would highly recommend both. The tour guides in each case were so friendly and had excellent knowledge of their subject and also local history and facts. In each case, there were also great photo opportunities. The colours of the Kimberley region are truly spectacular. The pearls are beautiful and so if you are in the market for some, be sure to wait until you get to Broome. We didn’t go to the crocodile park but we heard from other visitors that it was very interesting. We drove ourselves to the Mango Winery where we tasted and bought some delicious mango wine and port. And a drive to Gantheaume Point was delightful - worth the rather warm walk to the cliff edge where the red sandstone and azure sea ensured far too many photographs were taken – thank goodness for digital cameras.

Broome has many small cafes and restaurants and we found it was worth the five minute drive into town for lunches and evening meals. We were very disappointed by overcooked fish at the Zoo Café but we had a wonderful homemade hamburger with fries and salad at the Lustre restaurant and enjoyed breakfast one morning at Henry’s Café, where they also have wonderful coffee. Again we were hindered by the off season factor as many small shops closed after 3.30pm which meant getting a cold drink or coffee was difficult if you didn’t happen to be having an afternoon rest yourself. There are two shopping malls – each with specialty shops and a large supermarket – one in the town and one as you drive in from the airport. These stayed open all day. So getting provisions for the apartment was easy. A drink at sunset at the Sunset Bar on Cable Beach is a must but expect to pay more than usual for your drinks.

It was sad to see so many indigenous people lounging around the parks and even in the town, often the worse for drinking too much alcohol. So it was heart- warming to be attended to by a lovely Aboriginal lady in the souvenir and craft shop near the Coles supermarket in the town and again by a knowledgeable young Aboriginal fellow at the Discovery Centre near the Broome Port.

There are many historical places and statues in close proximity to the town and the Visitor Centre tourist map makes it very easy to find them so we do suggest you get one as soon as possible.

  • This TripAdvisor Member:
    • Liked — Friendly staff, spacious rooms with efficient Airconditioning and lovely pool area
    • Disliked — Dirty balcony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memsahib's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: December 29, 2002
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping
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Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Dream Holiday”

Clarion Collection Rendezvous Sanctuary Resort

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4 of 5 stars
Berwick, Victoria
Mar 25, 2008

Previous reviews had painted a somewhat gloomy picture of resort.
Upon arrival greeeted by very friendly staff at reception. Waiting staff in bistro attentive. Were prepared to go that extra step for you.
Room was sensational, all could have wished for and weather was turned on

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Things are looking up at Rendezvous”

Clarion Collection Rendezvous Sanctuary Resort

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4 of 5 stars
Perth WA Australia
Mar 16, 2008
1/1 found this review helpful

Stayed at the Rendezvous for the Labour Day long weekend in March.
They seem to have worked out the staffing issues as room was always well looked after, staff available at the restaurant, reception etc - although we were in off peak and the resort was not full.
Rooms are well appointed with comfortable bed♦s, good living space, balcony, nicely finished bathrooms and wonderfully cool aircon! It was Very humid while we were there so we really appreciated the aircon.
We were also allowed to check into our room at 9.30am instead of 2pm as noted on our booking which we really appreciated.
Grounds are very nice, and will be nicer still in a couple of years once the trees etc have grown more.
Seemed to be plenty of umbrellas around the pool, but could do with more shade that actually hangs over the pool as the only place to stay out of the sun while in the water is under the walkway (which makes you look a bit of a perv) ha ha.
Staff were friendly too.
For the price ($169 p/n for 1 bedroom apart & breakfast for 2 people) I thought this was a pretty good deal.

  • This TripAdvisor Member:
    • Liked — Quality of room fitout & the Aircon!
    • Disliked — Nothing really.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SherrySparkle's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: May 22, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No
Check Rates
Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great pool”

Clarion Collection Rendezvous Sanctuary Resort

Feb 4, 2008

After reading previous reviews when this place was under construction, I am disappointed to note not much has changed.
The rooms are already looking a bit tatty around the edges, and under the beds were a treasure trove of other peoples left behinds for my little boy. The rooms are a good size, and the bbq out on the patio over looking the pool was a great touch, I also liked the dishwasher.The internet connection in the bedroom was a strange location, I'm glad I had a minimum of work to do as a bed does not make for a good desk. All the staff were very friendly and helpful, and very much under the pump. I would say the place was pretty understaffed as we seemed to see only the same 10 or so people for the 9 days we stayed there and the place is huge (although most places we visited in Broome seemed to be looking for workers). This resort has the potential to be something really good, yet still has the same problems as when it first opened, not getting toilet paper, teabags, dish washing supplies replaced,surely this is basic stuff. Found myself traipsing up to reception every day or two to get fresh supplies, not really what I wanted to be doing in a "luxury resort".
On the up side, the pools were fab,abit more shade would be good.Had a bad experience in the resturant on our first morning there, staff dealt with it graciously, and refunded us, but put us off eating there again.
Cocktails from the bar were great.
I would'nt recommend staying here until you see some positive reviews come up (now I know why this place had vacancies when the first 5 Broome hotels I tried had none), and I will definitely checkout any place we stay in the future here.

  • This TripAdvisor Member:
    • Liked — Pool
    • Disliked — Service (everyone there was great, just need more staff, and better management of staff)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamTimmsy's Summary
Date of Stay: January 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: February 04, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Our stay at Rendezvous Broome...”

Clarion Collection Rendezvous Sanctuary Resort

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3 of 5 stars
Mandurah
Nov 9, 2007
5/5 found this review helpful

We stayed at the Rendezvous Sanctuary Resort for 5 nights in the middle of October. After two years of marriage, this was to be our honeymoon that we hadn't had yet, and also a much needed and anticipated break for both of us.

I looked at all the accommodation available in Broome, and decided that we would give the Rendezvous a go, because it was new and seemed to be well appointed and luxurious from the website etc. I had heard alot about Cable Beach Club Resort but their website didn't really appeal to me. I let my travel agent do all the bookings for us, including flights and accommodation. We flew Qantas there and back and were quite pleased with the service, although the meals served left a lot to be desired! When we arrived at the airport, there was nobody manning the actual arrival terminal, which I found strange, especially when our transfer (free) to and from the hotel arranged by hotel management was not there to greet us. All the passengers had dispersed in a matter of minutes and my husband and I were the only ones left waiting outside. So I went back into the terminal, but couldn't find anyone to help me. Luckily I found the number of the hotel and gave them a call from my mobile. She apologised and said that there had been a mix up with another family flying back to Perth and that the transfer bus would be with us shortly. That's fine - we only had to wait a few minutes for him to arrive.

He was quite pleasant and helped us with our bags etc...on the way to the hotel he pointed out a few spots for us to consider, but upon asking him for his opinions/what to look out for/what to avoid, he didn't have much to say.

Anyway, we arrived to check in, the receptionist was quite sweet and she said our room was ready, which I thought was a bonus as it was only 9.30 in the morning. She told us we were in a studio room - which was incorrect, as we had booked a one bedroom apartment. I got worried and queried it. She said that she would have a look at it... So she got back on the computer to try and find a one bedroom apartment that was free - to which she could only find one spare that "backed onto the caravan park" which according to her was not a great spot, because it was literally on top of the place - which I gathered from her comments was an unpleasant caravan park? So I said, well i'd prefer to wait for a better one... So she had another look and found one that was vacated but needed cleaning. She called housekeeping and they told her they could have it ready in 45 minutes, which I was ok with. She also offered that we could go to the room that was ready until such time that our real room was ready - just to rest or whatever. I accepted that. In between that she began filling out our vouchers for the buffet breakfasts that were included in our package each day, as well as a voucher for our twin massages, twin camel rides and a picnic hamper (all inclusive of our package). By the time this was complete, she informed me that the room that was ready at the beginning, that she initially booked us into, was in fact a one bedroom apartment - not a studio like she had said??? So problem solved, she gave us the key back that we originally had and our bags were loaded onto the buggy for the concierge to take us around to our room.

We arrived at the room and my first reaction was that it wasn't as good as I'd imagined from the photos... It was lovely and cool inside (the first few days we spent there reached the early 40s so air con was essential!). However, the lounges (which were those cane ones with the cushions on) seemed a little dirty (like people had been sitting on them with sunscreen) and also, not very inviting comfort wise! The TV was tiny - and we were promised a deluxe room, which boasted a large LCD TV and BBQ on the verandah...which we never received. I was bummed about that. Especially as our neighbours had the BBQ. The sink in the bathroom was dirty, around the taps and the plughole. I am very fussy about cleanliness and hygiene, and unfortunately had to turn a blind eye! There were two sun lounges on our verandah (we were on the ground floor) which was handy.

I tried to put the few things that bothered me out of my mind to start enjoying our stay. We unpacked etc...and decided to go for a walk around the grounds. Before we did that, the concierge knocked at the door with a bottle of champagne and glasses - apparently a welcoming gift for the honeymooners. I thought that was a lovely gesture.

We left the champagne for later and went for our walk. When we returned, there had been a fruit platter also delivered to our room - another nice touch. So we indulged in our freebies and then headed to the pool. The problem that most people have indicated on here about the lack of shade is true... If you don't get in early, you will have to wait for a spot under an umbrella. The heat is so much so that you can't afford not to have shade. It's ok to stay in the sun for a time, but not for a long period.

Most of the time we could get a shade fairly quickly, because someone was always leaving - however other times we would watch from our room to wait for someone to leave then run out there and grab it! The pool was nice, very large, but there seemed to be a lot of children - toddlers and babies, staying there at that time. There were scum marks around the pool on the tiles, but mainly this is from the red dirt problem - you could actually see the same scum ring in the toilets as well, where the water sits. Unfortunately the red dirt content in the water attributes to this problem, so it didn't really faze us.

Overall our stay at Rendezvous could have been better. It was pleasant, but it wasn't the luxurious holiday I had anticipated. They do not provide room service, but you can order takeaway from the restaurant - however the menu was very very expensive and very unvaried - most of the items were seafood, which didn't appeal to either of us. The lunch menu was better, with steak sandwiches and so on on offer (still pricey though) - and we wished that these options were available all day. We only ate at the resort for the breakfast (which was lovely - but again, no variety from day to day. Because guests normally have long stays there, it would have been nice if the chefs varied some of the hot food each day - maybe some pancakes or different styles of eggs? They only had chipolatas, scrambled eggs, bacon, tomatoes, baked beans and a vegetable fritatta thing - and that was every day. The cold selection was good.

We bought a couple of items from the lunch menu but never dined for tea. Too dear!

The first night we walked to the Zoo Cafe (it was terribly humid and hot) and we basically stopped here because we were unfamiliar on what was up ahead and didn't want to walk any further just in case we couldn't find anything else. The menu was pretty limited, and again - the worst rip off ever! My husband had the lamb rack, and i just had a side salad and fries because I couldn't justify purchasing anything else on the menu! Needless to say, we never went back there!

The second night we went to look at Divers Tavern for tea, but nothing appealed so we went to Zanders on Cable Beach - this was lovely. I had a thai beef salad and my husband the chicken parmigiana. It was moderately priced and a good atmosphere.

We hired a car for three days from M2000 Car Rental - we highly recommend. Brand new car, delivery to the door and very good pricing with 100km free each day. With the car we were able to venture into town and look at the tourist attractions and all the shops. We went down to the Port and generally explored the whole town with the help of the car. Also, we did it in air conditioned comfort which was the main thing!

On the third night we went on the Broome Hovercraft Sunset Tour - starts at 4pm and finishes at about 6pm. This was a great experience. Air conditioned, great commentary - but not for the claustrophobic! The actual vessel is quite cramped inside. We stopped at some lovely places, and ended the trip with nibblies and drinks in the middle of nowhere on the tidal flats...lovely! It was an experience to remember.

After that we went back to the hotel, showered and went into town to eat tapas at Aarli Bar - great for a few snacks but be warned - they only accept cash and it is BYO - they have no booze on the premises. We then caught a movie at Sunset Pictures at 9pm. Again, a great experience if you can get there.

We went back the next day for the 15 minute tour (cost $5) however the audio wasn't working and they had to refund our money. Disappointing!

We basically spent our days lazing by the pool and exploring the town at our own pace. It was good this way. By the way - the picnic hamper included in the package was terrible - I asked them to order it for us two days before we wanted it (I was really looking forward to it!) and she told me to come back one day before - which was enough notice. So I did just that, and then when we went to pick it up at the specified time, we were told it wasn't prepared yet - which I was SO ANGRY at because I had made sure I had given them plenty of notice. They basically slapped it together in 5 minutes and it was disgusting. There was nothing substantial in there - some stale turkish bread and salami, bit of cheese and some warm fruit boxes. YUCK!

Overall, the trip was good - but not as good as I'd anticipated. Next time I would probably opt to stay at Cable Beach Club. We had dinner at the Sunset Bar twice during our stay - and enjoyed both times. If you're after luxury and to be waited on with room service etc, I wouldn't recommend the Rendezvous. They are still very short staffed and you saw the same staff working day and night, which bothered me a lot - because they were obviously very tired and overworked. Most of them were backpackers and I felt sorry for them. I also had a gripe over the day spa - i thought i had paid for two one hour swedish massages (which was also indicated on the voucher) but we arrived there and the massage literally went for about 20 minutes, by the time we de-robed and prepared. Very disappointing - not a great honeymoon experience. My husband and I went at the same time but in separate rooms. I could hear everything the masseuse was saying to him through the walls really loudly - and unfortunately it seemed to me that she was flirting with him, which made me sick and feel quite uncomfortable. Very very very disappointing part of the trip.

I would definitely visit Broome again and recommend it to anyone - and October was a great time to go with off peak rates, and the heat was fine to handle.

All the best to fellow visitors!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Clarion Collection Rendezvous Sanctuary Resort

( 8-12 of 25 )
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Address: Lott 977 Lulfitz Drive | Cable Beach, Broome 6725, Australia