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“Very disappointed” 1 of 5 stars
Review of Pinctada McAlpine House

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Pinctada McAlpine House
4.5 of 5 Bed and Breakfast   |   55 Herbert Street | (Corner Louis Street), Broome, Western Australia 6725 , Australia   |  
Hotel amenities
Ranked #5 of 17 Broome B&B and Inns
Certificate of Excellence 2014
Fitzroy Crossing, Australia
2 reviews
2 helpful votes 2 helpful votes
“Very disappointed”
1 of 5 stars Reviewed April 19, 2012

My partner and I visit Broome every school holidays, we decided to choose somewhere special. The promise of a luxurious experience was alluring. We were very disappointed with the experience.The Pinctada Continental Breakfast was poor. There was no yogurt or pastries the bread was old and the fresh tropical fruit was under ripe. We were offered a complimentary breakfast at Pinctada Cable Beach, this was average and by no means a memorable experience.The outdoor settings were covered in leaves and dust, and, hosts did not think and provide mosquito repellant so guests can sit outside and enjoy the beautiful gardens. We did not receive our complimentary drink upon arrival and the complimentary wireless Internet was not available on the third night.
For an establishment that advertises itself as luxurious it really fell short. I am sure they can provide the excuse that we stayed during the off peak period, however expectation is expectation and when they do not provide what they advertise they let their customers down.

Room Tip: Walk around establishments prior to booking rooms in Broome. Service seems to be slipping in this to...
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
perth
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 2, 2012

I also agree that this is like staying at a rich aunties house, albeit in a beautiful location with a pool and a aviary! The rooms were clean and well maintained and the decorations was quite charming with some significantly luxurious touches (the vases holding the fresh bouquests were exquisite!). I really liked the folded towels on all the deck chairs and the fact that there was ample sitting area (around the pool, in the gardens, etc). The bathrooms were surprisingly large and modern, felt a bit like stepping back and forth in time when you would transition from the bedroom to the bathroom. Large flatscreen tv in the room - I am sure a welcome touch for the "typical bloke." There was no continential breakfast provided but since I got such an outrageously good deal on lastminute I still came out way ahead. The only small quibbles I have is that althought the rooms (and the bathrooms were clean) there were a couple missed details. There was a used pair of socks in the wardrobe (I think someone planned on using the laundry service and changed their mind) and an open container of milk in the fridge. Admittedly the milk look closed, I only realised it was open after I shook it.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin,Ireland
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 19, 2012

Somebody hit the nail on the head when they said in a review here that it is like staying at a rich uncles house. I stayed for four nights during the wet season (so there was a lot of relaxing room time!) and was upgraded on arrival to the McAlpine Suite. This is a huge spacious room with a four poster bed, chaise longue and enormous bathroom with clawfoot standalone bath and his and hers toilets and sinks - it was amazing. The decor is beautiful, all dark wood floors, verandahs and screens, and the rooms are ranged around a small but nice pool. Very nice helpful staff. Would stay again any time.

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Perth, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 12, 2012

Found last minute accommodation here and was a brilliant find. Built in 1910, the rooms are small but very comfortable and the charm of the place is incomparable to other accommodation in Broome. February was the ideal month to travel if you want peace & quiet, and a total relax. There were only a few other rooms booked while we there but we basically had the pool to ourselves. The continental breakfast was fabulous - platter of fresh fruit plus a selection of cold meats & cheese, as well as help yourself to cereal, toast, tea & coffee. Many books available to browse which include Lord McAlpine's memoirs. The garden itself is beautiful and worth having an extra day just to lie back and relax amongst the tropical plants and birds. Flying foxes come out at dusk to feed off the palm berries, which is an experience in itself. Totally suitable for a quiet, weekend getaway. Staff extremely accommodating and helpful. Loved it and would definitely book again.

Room Tip: If you want to truly experience "old Broome" then ask for a verandah room.
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 16, 2011

Not for kids, but if you want to relax by the pool or have a quiet read in the library then this very private B&B is the place for you.
If is kind of like staying at you rich uncles house while he is away.
The staff, esp Prue, are quietly efficient and will go to any lengths to organise whatever you want (at a cost). If you want to have a private dinner party while staying there, they will happily arrange it for you.
I didn't want to leave.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
117 reviews 117 reviews
116 hotel reviews
Reviews in 79 cities Reviews in 79 cities
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed January 5, 2011

Deceided on the spur of the moment to head to Broome for New Year. I know it is the wet season but you can have some good weather in December/January. In the past I have always stayed out at Cable Beach and never really gone to the beach itself other than to see it.

So this time I thought I would try something closer to town and walking distance to a few restaurants. I came across by accident McAlpine House which had a rate of $200 per night inclusive of breakfast in a Garden Suite - good value. There are four types of rooms but the Garden Suite looked the most modern of them all. The others are done in a more classical style. Note also that there are only eight rooms in the place so it really is like a private retreat.

The price also included a transfer from the airport - quite common in Broome. I did double check by telephone that there would be someone to meet us on arrival but when we entered the arrivals hall there was no-one - not the best first impression. We checked with the general transfer desk who called the hotel and was told he could take us......hmmmmm.......

Trust me when I say that it all went dramatically UPHILL from here on in. We were met by the manager (Robert) who carried the bags to the room after a lengthy explanation of all the facilities. The rooms were beatifully air conditioned and spacious. Definately nice and modern. Big king size bed with plenty of pillows. An array of lighting options, a seating nook and desk. I think calling it a suite is a bit of a stretch but it was a great room.

The bathroom has two sinks and a giant shower (no bath but that is ok with me). You can see they are owned by the same people that run the Pinctata Resort as the towels and some other touches are branded as such. Towels were big and fluffy, toiletries were ok and some neat bathrobes. The shower heads could do with a bit of de-calcifying as they spray everywhere!!

Couple of points to note is that the website indicates a few things that the room did not have. There is no cable TV and no DVD player in the room. The added touch of the Nespresso machine was excellent though - who drinks instant coffee anymore.

We were treated to a bottle of champagne on arrival which was just magic and very much appreciated and needed in the heat. We drank it up on the balcony outside the library which overlooks the pool - we need to stay out of the rain. The library was also a nice place to chill out in air con comfort. There is a DVD player in here. Also there is free wireless internet which was great but hit and miss in the room - we were warned the signal was weaker there.

The pool area is just wonderful and again, like your own retreat. We were lucky that there were only ever three rooms occupied so it was peaceful. That does remind me, they have a number of parrots in an aviary which are VERY noisy, especially at 5:00 am - you have been warned.

During the wet season the food offering is reduced to a continental breakfast. This is just lovely and light enough to start off the day, I believe during the dry season they offer a cooked breakfast option as well as a dinner option. It was no hassle not having this and I knew this when I booked. The food menu looked good so would be worth trying.

I would definately rush back to stay here. If you are looking for a full list of resort options then do not stay here. It does not have a spa or a pool side bar but that worked for me. Having the peace and tranquility of the place to yourselves (other than the parrots) was perfect. Also the manager was magnificent - nothing was too much trouble. Always had a useful touring or dining tip and drove us out to the airport to pick up the hire car - top bloke.

If you choose here just know that it is not a big resort, if that is waht you want head out to Cable Beach and pick one there. That works for me as it means there will be less people booking here and I can keep it to myself!

  • Stayed January 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broome
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 6, 2010

Room has not been cleaned prior to our arrival. Dead cockroaches in kitchen cabinets. Dust room. Obvious cobwebs on ceiling, corners, Tv cabinet. No attention paid to our comments and complaint, no answer to the letter I wrote to General Manager. very disappointing. It is a Christmas present to my partner to stay 2nights in this hotel, but after only few minutes in the room, he just wanted to go home !

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pinctada McAlpine House

Address: 55 Herbert Street | (Corner Louis Street), Broome, Western Australia 6725 , Australia
Location: Australia > Western Australia > Broome
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #5 of 17 B&Bs / Inns in Broome
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pinctada McAlpine House 4.5*
Number of rooms: 8
Official Description (provided by the hotel):
Two century-old homes providing luxurious accommodation in Broome, Western Australia are the legacy of Master Pearler Captain Herbert Kennedy. Today their old-world charm and sense of history are combined with understated elegance, relaxed style and unsurpassed personal service. Pinctada McAlpine House has been transformed to an award-winning boutique hotel in Broome with just eight rooms - each with its own style and private outdoor escape. Here, a sense of space and escape is blended with a feel of intimacy and serenity.Captain Kennedy House which adjoins Pinctada McAlpine House offers a different experience of total seclusion. You can make this majestic 5-bedroom accommodation, with gourmet kitchen and personal housekeeper, all your own. Or, share it with family or friends. Both these historic homes feature intimate nooks and enchanting dining settings – by their swimming pools, on their covered verandas and among their lush tropical gardens. Create your own world among their original artwork and decor reflecting the unique colours and textures of the Kimberley.Or step outside to explore the wonder, beauty and contrasts of Broome’s azure waters, sweeping white beaches, distinctive red earth and eclectic culture. ... more   less 
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Also Known As:
Mcalpine Hotel Broome

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