My partner and I visit Broome every school holidays, we decided to choose somewhere special. The promise of a luxurious experience was alluring. We were very disappointed with the experience.The Pinctada Continental Breakfast was poor. There was no yogurt or pastries the bread was old and the fresh tropical fruit was under ripe. We were offered a complimentary breakfast at Pinctada Cable Beach, this was average and by no means a memorable experience.The outdoor settings were covered in leaves and dust, and, hosts did not think and provide mosquito repellant so guests can sit outside and enjoy the beautiful gardens. We did not receive our complimentary drink upon arrival and the complimentary wireless Internet was not available on the third night.
For an establishment that advertises itself as luxurious it really fell short. I am sure they can provide the excuse that we stayed during the off peak period, however expectation is expectation and when they do not provide what they advertise they let their customers down.
- Official Description (provided by the hotel):
- Two century-old homes providing luxurious accommodation in Broome, Western Australia are the legacy of Master Pearler Captain Herbert Kennedy. Today their old-world charm and sense of history are combined with understated elegance, relaxed style and unsurpassed personal service. Pinctada McAlpine House has been transformed to an award-winning boutique hotel in Broome with just eight rooms - each with its own style and private outdoor escape. Here, a sense of space and escape is blended with a feel of intimacy and serenity.Captain Kennedy House which adjoins Pinctada McAlpine House offers a different experience of total seclusion. You can make this majestic 5-bedroom accommodation, with gourmet kitchen and personal housekeeper, all your own. Or, share it with family or friends. Both these historic homes feature intimate nooks and enchanting dining settings – by their swimming pools, on their covered verandas and among their lush tropical gardens. Create your own world among their original artwork and decor reflecting the unique colours and textures of the Kimberley.Or step outside to explore the wonder, beauty and contrasts of Broome’s azure waters, sweeping white beaches, distinctive red earth and eclectic culture. ... more less
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- Also Known As:
- Mcalpine Hotel Broome