Stayed in the property over the weekends. Overall I would say that this is definately not a 4.5 star hotel. It is at the most 3.5 star.
Service at the reception is very average, what u would consider "getting the basics" done. Staffs are not helpful or friendly. When asked about the directions and church service time, they were not well equiped enough to answer. Upon checked in, as everything is pre done and room is pre assigned, not too much information was given. I wasn't happy with my room as I didn't feel safe as the room was at the back of the property and the next door occupant was quite loud and they were having drinks at their balcony. So I rang and asked if I could have a room change. Was told that theres only 1 more room left(as the rest are of higher category). So I had to walk to the front desk and get the key to the other room. Though this room is pool facing but the set up is disappointing. So I went back to the first one as the receptionist cant let me have another room apart from this two. I was given 4 sheets of "information"(only to realise after being in the room for 20mins looking for a hotel directory) that they are actually the hotel information. Very helpful of the receptionist to tell me that :)
Room: there is one main door leading to 2 rooms. It can get quite noisy if the next door occupant is a late night owl. But the room is considered clean just because this is a relatively new property. But there were no blankets, only a flat sheet was put on the bed. The duvet and fleece blanket is stored in the cupboard. Bathroom is clean n basic but the window which backs against the main walking corridor is quite "see thru". I saw a female wearing a pink top when i walk pass one of the windows. I think they should do something about it.
Room service: basically there's none. U have to ring up to the restaurant and when they are ready, they give u a buzz to go pick it up.
Quality of food: Had night supper of hot chips. Honestly chips from any fast foods chain will taste better than this soggy packet of potatoes with heaps of runny aioli sauce. Absolutely disgusting. Had dinner at the restaurant the next night. Had pizza. Please don't waste your money here. Just walk to town and get your money worth.
Upon check out: If you are lucky, then you will probably be granted late check out. Inflexibility. They work on the principle that if you booked a standard room, then you will be checked into a standard room. So if the room that you are occupying is needed, you cant even have a late check out at about 11.30am. To make it worse, they don't have a proper hospitality room if you have a late afternoon flight and needed to freshen up before you leave. The only place you can use is the toilets beside the restaurant.
I do not know if the hotel actually provide a shuttle service to the airport. I went up to the receptionist asking her to call for a taxi to go to the airport. While I was standing there,I saw this information saying shuttle to the airport(cant remember exact words). So i wonder if the hotel actually provides a shuttle and knowing that, still the receptionist went ahead with the calling of my taxi without telling me that the hotel provides a shuttle to the airport.
I would not reccomand this hotel. I think with the money I'v paid for, i rather stay in a motel with the same level of service n much cheaper.
- Official Description (provided by the hotel):
- Visitors to Broome are drawn to the colour, culture and cosmopolitan vibe of its central hub of Roebuck Bay. Just one street back from the Bay, Oaks Broome combines hotel and apartment-style holiday accommodation within tranquil landscaped gardens. Its contemporary, well-appointed hotel rooms and self-contained apartments feature shaded balconies and large decks overlooking the hotel’s two pools. Oaks Broome has been designed to provide superb a superb environment to suit the most discerning leisure or business traveller. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cheap Tickets, Agoda, Priceline, Despegar.com, Travelocity, Ctrip TA, TripOnline SA, Odigeo and Tingo so you can book your Oaks Broome reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Oaks Broome Hotel Broome