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“Variable - select room carefully” 3 of 5 stars
Review of Oaks on Lonsdale

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Oaks on Lonsdale
4.5 of 5 Hotel   |   23 -33 Lonsdale St, Melbourne, Victoria 3000, Australia   |  
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Ranked #72 of 170 hotels in Melbourne
Vancouver, Canada
Top Contributor
83 reviews 83 reviews
51 hotel reviews
Reviews in 44 cities Reviews in 44 cities
41 helpful votes 41 helpful votes
“Variable - select room carefully”
3 of 5 stars Reviewed February 4, 2014

I stayed on the 21st floor in a studio room with a small kitchenette and queen bed. The room was satisfactory but I would go back. However, my colleagues shared a 2 bedroom apartment suite and it was excellent complete with hardwood floors on the 10th floor.

I stayed there during the Australian Open tennis and it was way overpriced.

What was bad about the single room was it is too small to have a desk, the closet is tiny, there was nowhere to put soap, or anything else in the shower, room is very small. Whats good is the location, there is laundry on the first floor and it has a 24 hour reception.

Room Tip: Ask for a recently renovated room
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  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, February 5, 2014
Thanks for your assesment on your stay at Oaks on Lonsdale over the Australian Open tennis.

Whilst disappointing to read that you found your stay overpriced, we certainly take your comments on board for consideration. For a slightly higher price, our 1 Bedroom apartments are much larger and contain a laundry, desk, dining table, balcony and full-size kitchen for those preferring to get some dreaded laundry done and also have the bonus of floating floorboards as opposed to the Studio apartments.

The missing soap dish in your apartment was replaced after your departure.

Once again, thanks for your comments, as these are truly valued from each and every guest that stays with us as we strive to maintain high standards in all facets of accommdoation provision and service.

Regards, Hotel Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Hobart, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2014

I stayed here with a with a friend for 3 nights over the Australia Day weekend. Everything was fantastic. The room was very quiet, well equipped and the beds were so comfortable. The hotel is central to the museum, Her Majesty's Theatre, the city circle tram stop, Chinatown and also has an great IGA supermarket just about next door. I will definitely stay here again in the future.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, January 31, 2014
Thank you kindly for your comments regarding your stay with us over Australian Open weekend and happy to hear you could not fault the property or service received. I trust you had a great time at the Open and were able to cool down sufficiently upon returning to the hotel!

We will see you again soon.

Regards, Hotel Manager
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Moss Vale, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 29, 2014

We rented a 1-bedroom (twin) for 5 nights at this central serviced apartment. Apart from a lack lustre welcome from a receptionist (where is service with a smile?) we loved it. The apartment was roomy with lots of wardrobe space, good kitchen and a balcony to view the city from. It was serviced daily, beds made and fresh towels supplied. We were able to get extra pillows, towels and found all the staff very pleasant and helpful. Supermarket next door and a tram stop close by. I will recommend to friends - and stay again.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, January 30, 2014
Thank you kindly for your feedback. We appreciate your comments and will address them. We are glad to hear you enjoyed the apartment and hope we have the pleasure of accommodating you again when you are next in Melbourne.

Regards, Hotel Manager
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Sydney, New South Wales, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 28, 2014

My partner and I will never return to this hotel!!

We barely got any sleep because they join single beds up to make up larger beds! Apparently in the whole building they do not have 1 double, queen or king size bed.

In our booking description it said "one extra large double". We were given two single beds joined by a strap and with blankets on top to cover this. The beds were different heights so not only could you feel a huge lump in the bed, there was a drop between the two sides!!

When we complained the rude receptionist basically said no one else has ever had a problem. After speaking to "Bhavin" the manager and being hung up on, he agreed to refund us the 2nd night. We were checked out after the first night as we could not bare another night on that bed. Mantra on Russell Street were only too happy to provide us with a comfortable bed in a studio apartment for a much better price.

My complaint to head office was responded with "Unfortunately, all beds are king split so they weren’t able to find a large double bed at the property which wasn’t a kind split"

For $550 for a two night stay in a one bedroom apartment this is poor effort.

My advice is to spend your money elsewhere :)

Room Tip: Stay somewhere else with proper beds and kind staff !!!!!!!!!!!!!!!!!!!!!!
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  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, January 30, 2014
We are sorry to hear that you found the bed you stayed in was uncomfortable and this has been rectified as a matter of urgency to prevent future guests experiencing the same issue.

As previously stated in direct correspondance prior to this Tripadvisor post, at no stage did anystaff member hang up on you including the Front Office Manager who was incapale of safely taking your initial phone call and called you back when he was able to.

I apologise that your expectations were not met on this occasion but thank you for your feedback.

Regards, Hotel Manager
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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 21, 2014

I have just stayed at this property for 3 nights with 7 friends. The apartments were fantastic, well located, with lovely outlooks, clean and well maintained. Our check-in and out was very quick and no request was too difficult. Can highly recommend this property.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, January 22, 2014
I am very pleased to read your comments and that you found your stay to be faultless. We pride ourselves on providing clean and well maintained apartments for all guests to enjoy and of course all with a smile from our helpful team. See you soon and hope the weather was OK for you!

Regards, Hotel Manager
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Launceston, Australia
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 21, 2014

We spent Christmas at the Oaks. Our one bedroom apartments was quite spacious and newish furniture and fittings made it very comfortable. The location is excellent for Parliament station and the College of Surgeons. There's a handy supermarket and bottle shop just a couple of doors away for basic supplies. It's not far to anything in the city. After two visits, it is becoming a favourite. Lacks full hotel facilities like restaurants or lounges, but a good choice if you want more than a hotel room and prefer to prepare your own food.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, January 22, 2014
We appreciate your positive comments regarding your experience over Christmas when you stayed here at Oaks on Lonsdale. Our location seemingly is quite popular with all the guests that venture our way. We hope to have the opportunity of welcoming you back to your 'favourite' in the near future.

Regards, Hotel Manager
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Penshurst, Australia
1 review
4 of 5 stars Reviewed January 19, 2014

Just had a great 6 days in a one bedroom apartment, it is certainly worth the extra money. Room service was excellent and staff helpful. The only criticism I had was that there was no washing machine in the apartment. I enquired about this on Thursday and was told a report would be made to maintenance. Again on Friday we asked at reception an explanation was given that she would contact maintenance and have a spare machine put in the room. We checked out today (Sunday) still no sign of washing machine.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, January 19, 2014
Thank you for your comments though a little disappointed to hear that the washing machine was not installed into your apartment as promised. I shall investigate as to why this did not happen and ensure that no reoccurence happens in the future. My sincerest apologies on behalf of the team here at Oaks on Lonsdale

Regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks on Lonsdale

Address: 23 -33 Lonsdale St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Kitchenette
Hotel Style:
#61 Family Hotel in Melbourne
#64 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks on Lonsdale 4.5*
Official Description (provided by the hotel):
Oaks on Lonsdale is located in one of Melbourne’s most sought after locations and offers ultra modern hotel rooms and apartments. Oaks on Lonsdale provides comfortable, contemporary studios and spacious one, two and three bedroom fully self contained apartments all complete with fully equipped kitchens fitted with stainless steel appliances and reverse cycle air-conditioning. ... more   less 
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Also Known As:
Oaks On Lonsdale Melbourne
Oaks On Lonsdale Hotel Melbourne

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