My partner and I will never return to this hotel!!
We barely got any sleep because they join single beds up to make up larger beds! Apparently in the whole building they do not have 1 double, queen or king size bed.
In our booking description it said "one extra large double". We were given two single beds joined by a strap and with blankets on top to cover this. The beds were different heights so not only could you feel a huge lump in the bed, there was a drop between the two sides!!
When we complained the rude receptionist basically said no one else has ever had a problem. After speaking to "Bhavin" the manager and being hung up on, he agreed to refund us the 2nd night. We were checked out after the first night as we could not bare another night on that bed. Mantra on Russell Street were only too happy to provide us with a comfortable bed in a studio apartment for a much better price.
My complaint to head office was responded with "Unfortunately, all beds are king split so they weren’t able to find a large double bed at the property which wasn’t a kind split"
For $550 for a two night stay in a one bedroom apartment this is poor effort.
My advice is to spend your money elsewhere :)
- Official Description (provided by the hotel):
- Oaks on Lonsdale is located in one of Melbourne’s most sought after locations and offers ultra modern hotel rooms and apartments. Oaks on Lonsdale provides comfortable, contemporary studios and spacious one, two and three bedroom fully self contained apartments all complete with fully equipped kitchens fitted with stainless steel appliances and reverse cycle air-conditioning. ... more less
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- Also Known As:
- Oaks On Lonsdale Melbourne
- Oaks On Lonsdale Hotel Melbourne