I booked this apartment as I was invited to an opening in Melbourne and wanted to be close to the theatre. As I went with a girlfriend, we went for the two bedroom, two bathroom apartment which was perfect - as females we love to claim the bathroom as our own! The living area and kitchen were a good size and there were two balconies which is a bonus - one from the living area and the other from one of the bedrooms. The bed was comfortable and the view amazing from the 19th floor.
The bonus is staff monitor reception 24/7 and they are so friendly. Loved Aida, Bhavin and Vishnu thank you for your excellent customer service and laughs!
Now there is a cafe downstairs where I had breakfast and it's reasonably priced too. A lovely friendly Asian lady served me and she went above the call of duty as I'm so fussy when it comes to my eggs, bacon and bread. The only downfall is the cafe is open during business hours and closes early, so by the time we got back from being out all day it was closing up. The only downfall is one of the guys who works there must leave his smile and friendly nature at home, as compared to the lovely Asian lady who served me at breakfast time. He had no idea about customer service and how a friendly smile goes a long way - and also brings back repeat business. Nevertheless, there's a bakery up the road that stays open a little later, and Chinatown is only a couple of minutes away around the corner on Exhibition Street.
Another BONUS is next door is a 711 that stocks groceries AND alcohol, but that shuts around 10pm. There's a bus right out the front that takes you down Lonsdale Street and the bus driver was so lovely he let us ride to Spencer Street for free as we were tourists thinking we could buy our ticket on the bus - but that wasn't the case. I love the location of this hotel and it's so reasonably priced.
We had a late flight out and they allowed us to leave our bags there while we went out for the day.
I will definitely stay there again as not only is it convenient, but the rooms are lovely and when staff are also friendly it makes your stay just that little more special.
Try get the room away from the air conditioning system outside the floors as they can get noisy and...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your comments regarding your recent stay here in one of our 2 Bedroom Executive apartments. For a slightly higher nightly rate that the standard 2 Bedroom apartment, you do receive a second bathroom, 2nd balcony, walk-in wardrobe from the main bedroom as well as a high floor with spectacular South-Eastern views over St Patricks Cathedral and the Sports precinct including the MCG. Really glad you found it comfortable for the 4 of you ladies. Our location is certainly ideal for anyone looking to see a show at any of the theatres and also dining at Chinatown.
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I will pass on your comments to Aida, Vishnu and Bhavin and happy they were able to keep you entertained in their usual friendly and professional manner.
I will also pass on your comments about the service in the cafe next door to their management as they may find them of benefit though as it is not managed nor owned by Oaks.
Great to hear of your pleasant experience and it seems you really found a home away from home. We look forward to doing the same again when you are next in Melbourne and thank you once again for your comments.
Kind regards, Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.