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“Fantastic apartment” 5 of 5 stars
Review of Oaks on Lonsdale

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Oaks on Lonsdale
4.5 of 5 Hotel   |   23 -33 Lonsdale St, Melbourne, Victoria 3000, Australia   |  
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Ranked #80 of 171 Hotels in Melbourne
Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
“Fantastic apartment”
5 of 5 stars Reviewed October 1, 2013

Great size apartment TV in the bedroom .Apartment is fully self contained washing machine and dryer and full sized fridge. Staff very helpful and friendly . Great bed very comfortable . Location was good train and tram just outside the hotel .

Room Tip: Botanical garden views
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, October 6, 2013
Fantastic to hear of your enjoyment of the spacious apartments we have here and also our ideal location. Equally pleasing to read your comments about our staff and the whole team here at Oaks on Lonsdale hope to have the pleasure of welcoming you back soon.

Regards, Maris
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507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Melbourne, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 30, 2013 via mobile

We stayed a couple of nights, won't be staying here again as we have stayed at better places in the cbd. It's clean, our room was small but ok for what we needed. Couldn't see the tv at first then we noticed this tiny little black screen in the corner with bad reception. It's in a good location but pay extra money for a better room. And don't stay here if it's windy in melbourne. The walls squeak ALL night.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, October 6, 2013
Thank you for your feedback regarding your stay. A recent 2-day period of unusual weather (even for Melbourne) including 140kph winds did create some associated noise in some parts of the building which we were unfortuantely unable to avoid but apologise for you having to experience this. I am glad you found the room ok with the exception of the TV which sounds like it may require a re-tune after the high winds.

Regards, Hotel Manager
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed September 30, 2013 via mobile

There were many things we were unhappy with. The main areas being the washing machine which took 6 hours to wash and dry and on the 3rd day stopped working at all. There is also only heating in the main area and the 2 bedrooms were freezing, our 3 month old is now sick! Then there was the uncleaned airvent above the bath/shower which kept dropping dirt/dust/lint and was putrid to look at. Also the front staff weren't overly helpful, but the cleaners were lovely. Won't be returning and won't be recommending which is a shame because we have had such great experiences at other Oaks.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, October 6, 2013
Whilst it is sad to hear of your experiences had here at Oaks on Lonsdale recently and that you would not return nor recommend, we do appreciate your feedback in order to identify any deficiencies in the service you received.

The heating in the apartments are located in the lounge areas and whilst we rarely hear of this being inadequate to heat the entire apartment, we certainly take your comments on board.

The bathroom airvent condition certainly sounds unacceptable and this will be addressed with the housekeeping contractors. Re-training may need to take place and I sincerely apologise for this lack of cleanliness.

I will also personally investigate the condition of the washer/dryer to ensure it is running as expected or arrange for the appropriate repairs to be undertaken. Occaisionally appliances do fail and when this does happen and we are made aware of it, we make it our priorty to recitfy as soon as we can so that normal operations can resume for your convenience.

I apologise that we have not met your expectations in this instance and once again I sincerely appreicate your commments as they are invaluable to us in striving to improve across all facets of quality service.

Regards, Hotel Manager
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Newcastle, Australia
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 22, 2013

Overall the hotel was good, the room was large and had plenty of seating. The kitchen was a good size with all the utensils needed and a dishwasher. However, the washing machine would not work properly. We put it on a simple wash cycle and after about an hour or so the machine just stopped. After turning it off and opening the door, I saw there was still water in the machine, so I put it on a rinse and spin cycle and we left for the day. When we came back at 4 the machine was still slowly churning our clothes around. I stopped it at this point since it obviously wasn't working and went down to reception to explain the problem. A man arrived not long after to look at the machine, it soon became clear he was not a repair man or anything as he just read the instruction on the top of the machine and put it on a dry cycle (this after I explained to him it had not washed the clothes and I was trying to get it to rinse them). He then left. After the machine whirring for about another half an hour and not doing anything, I took out our poor, over-soaked clothes and discovered that they were covered in soap still. I then had to hand wash them and try to hang them around the apartment to dry.
We later discovered, upon waking to a pool of water on the bench, that the kettle was leaky. After the lack of help with the washer I wasn't bothered to contact reception about this potential electrical hazard.

The front desk staff were not particularly friendly, the girl who checked us in was actually very abrupt. The housekeeping staff were very nice though.

Great location but don't expect the washer to work properly or to get the problem resolved.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 22, 2013
Thanks for your comments regarding your stay here at Oaks on Lonsdale. I am sorry to hear that your washing machine was not working as it should during your stay and it has been scheduled for repair by our contracted serviceman. Unfortuantely when an appliance is in need of repair, this can not always be fixed at the time though we endeavour to as quickly as is possible. It is disappoitning to hear that you are of the opinion that appliances within the apartments here won't be in working order upon checking in, nor that they will be fixed when reported as malfunctioning as I can assure you that this is a priority of ours. A quick call to reception would have certainly arranged a brand new kettle.

Regards, Hotel Manager
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Wagga Wagga, Australia
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 16 cities Reviews in 16 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed September 14, 2013

My first stay in Melbourne for sometime and the Oaks on Lonsdale is located perfectly. Easy walking distance to Chinatown, Parliament area, Hospitals,specialist medical area and theatre's. The one bedroom apartment was a good size, everything you need for a long or short stay in the kitchen, pay tv and working desk area plus a balcony. I found the king size extremely comfortable and a small TV in the bedroom was a bonus.

Staff very friendly and helpful. There is a bus stop directly outside the Hotel and the famous Melbourne trams just up the corner. I think there is parking on premise although I didn't bring a car.

The pictures are of Room 2201 on the 22nd floor and the nightly rate was very reasonable at $187 AUD per night. Highly recommend.

Room Tip: Always ask for a high floor for bonus views and less traffic noise.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 15, 2013
Thank you for your feedback regarding your stay with us at Oaks on Lonsdale. Pleased to hear you found our apartmetns comfortable and functional as well as location being convenient to you. We do have parking available onsite but it is always advisable to pre-book as this is subject to availability.

Kind regards, Hotel Manager
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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 8, 2013

We stayed for 4 days. We needed a 1 bedroom & kitchen as travelling with a toddler. It was a good space for us - very big and clean for crawling babies, nice to have a balcony from which we saw hot air balloons, sun setting & the city. House keeping was excellent. It was good location, walking distance to lots of city sights and right near Parliament train station.

There was some night club noise on the Saturday night that restarted at 6am!! on Sunday morning. That is hardly the hotels fault. Just one of the 'perks' of staying in the city.

We would stay again.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 9, 2013
I am so glad that you enjoyed your stay in Melbourne with us at Oaks on Lonsdale. Occaisionally guests of ours are lucky enough to have the view of the hot air balloons taking flight in the far eastern suburbs towards the Yarra Valley if they have booked a 1 Bedroom City View or 2 Bedroom executive. Sometimes there is even balloons flying over the CBD which can be seen from many different apartments around the building as we are lucky enough to have various unimpeded views.

I must say I am surprised to hear of your coments regarding the 'nightclub' noise starting at 6am as we are in an area of the CBD that does not have any late opening bars or nightclubs. I will investigate if any new openings have taken place to ensure licencing is being adhered to though as I would like this to be the very first and last time this issue is brought to our attention.

Thank you for your feedback and hope to see you and your family back at Oaks on Lonsdale again.

Regards, Hotel Manager
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Jakarta
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 3, 2013

This apartment is quite centrally located in the city and has a good access to public transportation. It provides enough of your longstay needs, eg. Kitchen and utensils, laundry machine and dryer. Need to go out for food, but there's coffeeshop just next door. Chinatown and the parliament house are within walking distance.

Room Tip: The 1 bedroom is a better choice :)
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 4, 2013
Great to hear you found our fully equipped apartments here at Oaks on Lonsdale perfect for your longer stay in Melbourne CBD. The full laundry and kitchen are perfect for people wishing to stay in and cater for themselves whilst having Chinatown only 100m walk away ensures those who wish to dine out, can easily do so. I hope we see you again soon and thank you for your feedback which is always greatly appreciated.

Regards, Hotel Manger
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Additional Information about Oaks on Lonsdale

Address: 23 -33 Lonsdale St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Kitchenette
Hotel Style:
#53 Family Hotel in Melbourne
#69 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks on Lonsdale 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Oaks on Lonsdale is located in one of Melbourne’s most sought after locations and offers ultra modern hotel rooms and apartments. Oaks on Lonsdale provides comfortable, contemporary studios and spacious one, two and three bedroom fully self contained apartments all complete with fully equipped kitchens fitted with stainless steel appliances and reverse cycle air-conditioning. ... more   less 
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Also Known As:
Oaks On Lonsdale Melbourne
Oaks On Lonsdale Hotel Melbourne

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