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“Nice apartment in the city” 3 of 5 stars
Review of Oaks on Lonsdale

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Oaks on Lonsdale
4.5 of 5 Hotel   |   23 -33 Lonsdale St, Melbourne, Victoria 3000, Australia   |  
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Ranked #55 of 172 hotels in Melbourne
Jakarta
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice apartment in the city”
3 of 5 stars Reviewed September 3, 2013

This apartment is quite centrally located in the city and has a good access to public transportation. It provides enough of your longstay needs, eg. Kitchen and utensils, laundry machine and dryer. Need to go out for food, but there's coffeeshop just next door. Chinatown and the parliament house are within walking distance.

Room Tip: The 1 bedroom is a better choice :)
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 4, 2013
Great to hear you found our fully equipped apartments here at Oaks on Lonsdale perfect for your longer stay in Melbourne CBD. The full laundry and kitchen are perfect for people wishing to stay in and cater for themselves whilst having Chinatown only 100m walk away ensures those who wish to dine out, can easily do so. I hope we see you again soon and thank you for your feedback which is always greatly appreciated.

Regards, Hotel Manger
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Perth
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2013

We were 3 girls staying in the two bedroom apartment. We requested single beds, which might I add were very comfortable as were the pillows. The kitchen was well equipped and the lounge area was comfortable for all of us to sprawl out on. The reverse cycle system kept the apartment warm.

We stayed on the 7th floor and it was quiet. The hotel was located close to one of the free tram stops. It was about a 5 minute walk to Bourke St. The hotel has luggage storage facilities also.

The only negative I could see are that to step into/out of the shower it was quite high which could be an issue if you have mobility/knee problems. There is a grab rail installed to assist but it is still quite steep.

There is a cafe right next door which make a nice coffee and big cooked breakfast for a good price.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 4, 2013
Thank you for your comments regarding your stay with us and I am glad you found the apartments catered to your requirements satisfactorily. Equally pleased to hear you found the location and surrounding facilities convenient.

Regards, Hotel Manager
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Perth, Australia
Top Contributor
118 reviews 118 reviews
29 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 31, 2013

Two couples stayed here on a weekend trip to Melbourne. The location was good in terms of lots of nice restaurants nearby and it is just a short walk to trams and trains and well located for a walk to the MMCG. The apartment was spacious and clean and reasonably spacious. However, there were single beds in both rooms and the one bathroom was separate rather than ensuite. It was also relatively expensive at $300 a night but that could have been about how we booked because I think it may be possible to get a better deal through some of the online booking sites.

Room Tip: We had a two bedroom apartment for two couples but both had two single beds - you may need to be spe...
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  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 1, 2013
Dear Guest

I am glad to hear you found our location ideal but disappointed to hear of you not receiving your requested bedding configuration in the apartment. A quick phone call to reception at the time you checked in would have enabled us to recitfy this immediately for you and either move you to a room with two king beds or change the bedding in your unit in a timely manner.

I do hope we see you again at Oaks on Lonsdale and thank you for your feedback.

Regards, Hotel Manager
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Penshurst NSW Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 29, 2013

Went to Melbourne to celebrate an aunt's "0" birthday with her family. The apartment was great for us as there were 5 women of very varying ages and having 2 bathrooms was fabulous. Accommodation was adequate for all of us & the view over Melbourne was just amazing. It was a shame that it was so bitterly cold that we could not use the balcony for drinks. The weather was just awful but the apartment was nice & warm & the air conditioning warmed the place up very quickly. Would not hesitate to stay there again. Close to free tram & IGA next door for nibbles and wine. The bonus was the cafe called "Sashimos Den" (hope I have the name right) which was in Puddle Lane - fabulous food, fabulous staff a real must visit if you are staying here. Only open for breakfast & lunch but wonderful.

Room Tip: We were on 22nd Floor - amazing views.
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, August 29, 2013
So pleased to hear of your greatly enjoyed weekend both here at Oaks on Lonsdale and Melbourne. Apologies for the weather but it does seem the worst is behind us and the guests staying over the next 6 months should be able to enjoy the wonderful views in comfort from the balconies.

Hope to see you again next year at the same time or for the next birthday weekend.

Regards, Hotel Manager
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Sydney, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 16, 2013

This hotel is located close by to St Vincents Hospital, which was suitable for me as I was attending a business conference.
Check in/out was conducted in a timely manner and our luggage was held without any issues following check out.

Two issues:
1. Requested 2 single beds , upon my arrival in the room, there was a queen. Upon closer inspection, this was actually two single beds held together by velco. Could the facility not have separated the beds as per my request? Therefore, we pulled apart the beds ourselves.

I send my compliments to house keeping the next day who saw our bedding configurations and changed our sheets to fit 2 single beds.

2. Upon changing our bedding configurations we noticed wine stains on our bed spread (probably wouldn't have noticed if we haven't been moving everything around). For the price we paid, although I recognise staying in the heart of Melbourne is not cheap across the board, I do expect a basic level of cleanliness

Aside from this,
The room was spacious (1 bedroom apartment), comfortable sofa and everything else was quite clean. The reception was prompt in addressing our concerns there was no hairdryer in the room as well despite being quite late at night.

Location wise: 15 minute walk to Federation square and felt quite safe walking around the area being a female

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, August 19, 2013
Thank you for your comments pertaining to your stay with us here at Oaks on Lonsdale. I apologise for you not receiving your requested bedding configuration in the apartment though we would have been more than happy to arrange this as a priority upon notifying the front desk team. Wine stains, or other, are not acceptable on any linen within the guest apartments and I am disappointed to know that you have come across these. This is certainly not what we expect as our usually high standards and the housekeeping department have been notified for remedy. I do hope we see you again at Oaks on Lonsdale and thank you once again for your feedback.

Regards, Hotel Manager
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Nambucca Heads, Australia
1 review
3 of 5 stars Reviewed August 12, 2013

Arrived early and was told we would get a phone call when room was ready. come 3pm and hour after check-in time still no call.. checked in and arrived in room that was not what i booked, so headed back down and got room changed after alot of time wasting.. room was good to start with pretty clean had what i booked in it.. the cleaning service each day was pretty bad on a 4 night stay.. got to 3rd night and room wasnt even serviced after stating serviced apartments on there website... Overall wasnt to bad, nicer service would be good and cleaning could be so much better..

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, August 19, 2013
Thanks for the feedback concerning your stay with us at Oaks on Lonsdale recently. It looks as though the communication regarding the availability of your apartment was non-existent and will be something that I will need to stress the importance of with the front desk team. This is vital to ensure that you can access the apartment as a matter of priority.

I am sorry that you were checked into the incorrect apartment but glad that the staff could recitfy the situation as quickly as they could.

It is disappointing to hear of the lask of housekeeping service on your final day which should have taken place and I will need to raise this with the housekeeping department to ensure that this does not repeat for any future guests. We cerainly are a serviced apartment property and daily servicing should happen as a matter of course. Non-servicing of guests apartments is taken very seriously.

Thanks once again for your feedback and I apologise sincerely for the sub-standard service you have received during this stay.

Kind regards, Hotel Manager
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Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 6, 2013

Stayed here in July for 3 nights. It has everything you need in a great location for a brilliant price. Rooms are large for a hotel in the CBD. Even had a washing machine and 2 TVs. The view was ok. Staff at the front desk were very friendly and efficient. Check in and check out was fast.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, August 6, 2013
We appreciate your comments concerning your recent stay with us here at Oaks on Lonsdale and hope to see you again soon.

Regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Oaks on Lonsdale

Also Known As:
Oaks On Lonsdale Hotel
Oaks On Lonsdale Melbourne
Oaks On Lonsdale Hotel Melbourne
Address: 23 -33 Lonsdale St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Kitchenette
Hotel Style:
#50 Luxury Hotel in Melbourne
#57 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks on Lonsdale 4.5*
Official Description (provided by the hotel):
Oaks on Lonsdale is located in one of Melbourne’s most sought after locations and offers ultra modern hotel rooms and apartments. Oaks on Lonsdale provides comfortable, contemporary studios and spacious one, two and three bedroom fully self contained apartments all complete with fully equipped kitchens fitted with stainless steel appliances and reverse cycle air-conditioning. ... more   less 
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