We booked 2 seperate 1 bedroom apartments. 1 for myself and my partner, 1 for our friend travelling from interstate. On arrival our friends room was unavailable due to maintanence issues! why we couldnt be told this before we arrived at PLum i'm not sure, her only options were a refund or be moved to another apartment building across town.
We went up to our room to find we had no toilet paper, no towels and filthy black marks down the walls, stains on the bedside tables from where drinks had been spilt. The TV reception was poor, which was due to interference from the modem for the wireless internet we were told. After unplugging the modem (meaning we couldnt use the wireless internet) tv reception improved for about an hour before dropping out completely. After we complained about this 3 or 4 times it was finally fixed on the last night of our stay after not having television for 2 whole days.
Our queen sized bed was 2 single beds pushed together, which meant everytime me or my partner rolled over we fell down the gap between the two beds.
Very poor service, value for money and definately wont be staying here again.
Was definately not worth the $300 for 2 nights.
- Official Description (provided by the hotel):
- Located in Melbourne's Southbank precinct, across the road from Crown Casino and within 3 mins walking distance of Melbourne Exhibition and Convention Centre, Aria Serviced Apartments feature 1, 2 and 3 bedroom boutique apartments in an excellent location with FREE WIFI. All apartments are fully self-contained and equipped with oven, microwave, gas cook top, fridge, freezer, dishwasher, washing machine and dryer. Added features include 24 hour Front Desk /Reception, Breakfast Vouchers, Room Service. Pool and gym access, car parking available. ... more less
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- Also Known As:
- Plum Serviced Apartments Southbank Hotel Melbourne
- Plum Serviced Apartments Southbank Melbourne