The apartments were conveniently located, though the customer service was appalling.

The traffic lights in the one way car park weren't working and were unsafe.
The lift closed and had my 7 week old baby and mother stuck without a key to be able to get back to our floor or room.

Our bed was two singles pushed together and the floors were dirty.
The servicing consisted of staff changing some towels and taking the rubbish out. On arrival we had to wait after check in time for our room and on leaving we were charged an extra night.

I stayed here from the 26th-1st,
It was awesome and very comfortable


I recently just visited in a 1 bedroom apartment for 2 people, very spacious and relaxing, the apartments were right near everything..
only a couple of blocks away from crown casinos, south warf, DFO docklands wasn't very far away at all..although the reception staff said we could walk there when we took a taxi it seemed pretty far walk to get there so i would definitely recommend taxi's and trams

there is also coles and bakers delight only about 5-10 minute walk up the road which was really handy and convenient.

When we arrived at the apartments we checked out what we had in our apartment's looked through every cupboard and draws the knives and cutlery were a bit dirty but a dishwasher is good for that,

the next morning we realised our fridge and kettle wasn't working too well so we went down to speak to the manager and he got on it right away to send a maintenance guy up,

the beds were very comfortable my bedside light didn't work and the roller door in the bathroom wouldn't open/close properly.

You can also leave your key at reception so you don't loose it when you go sightseeing and can ask for it anytime as they are open 24/7, the night shift guy was very nice and gave us a lot of information what we needed to know,

also if your like me and don't bother reading the terms and conditions, it says that they take only 50% deposit when you first book and the next 50% when you arrive at the apartments, i freaked a little bit about this but they later explained,.

Room service- it says they only change over towels but we got fresh towels, change of bins, they packed our dishwasher and unpacked it if it was in ready,

There is so much to see and do in melbourne and i would have to say going to the Zoo was the best day. And i would recommend doing a Gaol Tour at the Old Melbourne Gaol (do the night it's really scary) and Neighbours Tour...

Places to eat- If i could go back i would eat at Lygon street (italian food) and also the crown casinos have over 100 restaurants so you wont go hungry.

Overall i would definitely stay here again,

Thanks to the staff that helped us while we were there i really appreciate it.

Hi we were a family of 5 and when we arrived our bedroom which was completely clean and fantastically fresh !!
However our room was only ready for 4 people as the fold out bed was not made up!

When we booked with Quickbeds we specifically requested that we were a party of 5 !!!!

We tried to ask the Plum apartement staff to help us out however as their staff had already finished for the day we were unable to get bed sheets for the 5th person in our party.

Not impressed at all !!!!!!!!!!!!!!!!!!!!!!!

Would not really consider using your services again as this to me was a simple request !

Thanks

Michelle

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my family and I spent 2 nights in this apartment and found it very comfortable indeed. the advantage of 2 bedrooms ,each with their own bathroom, was a real bonus.location was good with tram and bus transport outside establishment. supermarkets and takeaways were very handy.the apartments were clean with practically everything that was needed.