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“Close to conference centre and crown casino” 4 of 5 stars
Review of Plum Serviced Apartments Southbank

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Plum Serviced Apartments Southbank
285 City Road | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
Hotel amenities
Ranked #95 of 171 hotels in Melbourne
Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Close to conference centre and crown casino”
4 of 5 stars Reviewed September 24, 2012

I shared a 2 bedroom apartment with work colleagues. The apartment had a full kitchen, clothes washer and drier. The apartment was very clean. The Melbourne Convention Centre and Crown Casino is a short 5 minute walk. Convenient stores and Mc Donald's are nearby for supplies. The reception staff are very helpful and friendly. The only criticism is NO READING LAMPS by the beds. The apartment had double sliding doors to the small balcony which blocked out any traffic noise. I recommend these apartments and will definitely stay here again.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 people have reviewed this hotel

Traveler rating
    27
    64
    32
    13
    10
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44
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
1 review
3 of 5 stars Reviewed September 24, 2012 via mobile

Very disappointed with cleanliness of the room, had to get housekeeping to come and vacuum again. Also advice before arrival re: parking was incorrect.
The staff do seem very helpful and the location and view is pretty good.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2012

Thanks for a great stay!! Great location, great apartment and helpful staff!! Was very put off after I read some of the reviews but after staying at Southbank thinking those people must have stayed somewhere else.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 10, 2012

I booked a 1 bedroom apartment for 2 nights (Sat & Sun) as their studio apartments only have double beds but their 1 bedder apartments have queen beds. Upon check in, they advised they only had a double bed left, even though my confirmation says '1X Queen bed'. The hotel staff advised they will swap us into a room with a queen bed on sunday night and the room service person will drop off the key on sunday morning when he/she comes to clean the apartment. However, on sunday, no one came to drop off the key and no one came to clean the apartment. Upon checking out, I called the manager of Plum Apartment, Katherine to made a formal complaint. She was very rude and totally unapologetic, saying it was an oversight. I said that was not good enough and her remark was "What else do you want? You just want your money back? Well that is not going to happen'.
Coming from a Manager, that type of comment is totally unacceptable, unprofessional and unwarranted. That is not the way to treat your customers.
Aside from the rude and unhelpful staff, the apartment itself was rundown and dingy. The photos on the hotel website was pretty deceiving. Customers should note that there is no housekeeping on the wknd. The only saving grace is the location of the hotel.

Room Tip: Customers should note that there is no housekeeping on the wknd. The place to pick up the key is loc...
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  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 26, 2012

This accomodation is not too bad yes there is alot of noise and construction going on next door.The driveway is a disaster for parking Staff are very very un helpful the walls in the rooms are all marked and damaged but the biggest let down of all is THEFT of staff taking money from credit card and how extremly diificult it is to get an answer on why and how it happened i often laugh at petty reviews for trash cans not being emptied and things like that, this is a serious matter and still have not been credited the charge my bank is chasing up now as we could not find a staff member to resolve this matter, so take it from us easy going people DO NOT EVEN CONSIDER STAYING HERE its ridiculous,many friends and family have black banned the plum group and i hope you do to as to save yourself the disapointment in an unpleasant stay

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2012

IWe loved the Plum Apartments in Southbank, very clean and close to everything. Great markets close by. Helpful staff. Only negative that there was at times, a foul sewerage smell. Mentioned it to staff, said they were looking at the issue.

Room Tip: the one bedroom is just for two, it was great for us, as we didnt spend that much time in hotel. be...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2012

The staff, location and service were all great and our stay was really nice. Thanks for everything. The apartments were really handy to all amenities, lovey apartment and really helpful staff made it an ideal stay there.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plum Serviced Apartments Southbank

Address: 285 City Road | Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Kitchenette
Hotel Style:
Ranked #95 of 171 hotels in Melbourne
Price Range (Based on Average Rates): $$
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Also Known As:
Plum Serviced Apartments Southbank Hotel Melbourne
Plum Serviced Apartments Southbank Melbourne

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