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“Wouldn't stay here again.” 3 of 5 stars
Review of Aria Serviced Apartments

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Aria Serviced Apartments
4.0 of 5 Hotel   |   285 City Road, Melbourne, Victoria 3006, Australia (Formerly Plum Serviced Apartments Southbank) (Southbank)   |  
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Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #105 of 172 Hotels in Melbourne
1 review
“Wouldn't stay here again.”
3 of 5 stars Reviewed September 24, 2012

Very disappointed with cleanliness of the room, had to get housekeeping to come and vacuum again. Also advice before arrival re: parking was incorrect.
The staff do seem very helpful and the location and view is pretty good.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
    36
    78
    42
    16
    17
See reviews for
62
36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Hobart, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2012

Thanks for a great stay!! Great location, great apartment and helpful staff!! Was very put off after I read some of the reviews but after staying at Southbank thinking those people must have stayed somewhere else.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 10, 2012

I booked a 1 bedroom apartment for 2 nights (Sat & Sun) as their studio apartments only have double beds but their 1 bedder apartments have queen beds. Upon check in, they advised they only had a double bed left, even though my confirmation says '1X Queen bed'. The hotel staff advised they will swap us into a room with a queen bed on sunday night and the room service person will drop off the key on sunday morning when he/she comes to clean the apartment. However, on sunday, no one came to drop off the key and no one came to clean the apartment. Upon checking out, I called the manager of Plum Apartment, Katherine to made a formal complaint. She was very rude and totally unapologetic, saying it was an oversight. I said that was not good enough and her remark was "What else do you want? You just want your money back? Well that is not going to happen'.
Coming from a Manager, that type of comment is totally unacceptable, unprofessional and unwarranted. That is not the way to treat your customers.
Aside from the rude and unhelpful staff, the apartment itself was rundown and dingy. The photos on the hotel website was pretty deceiving. Customers should note that there is no housekeeping on the wknd. The only saving grace is the location of the hotel.

Room Tip: Customers should note that there is no housekeeping on the wknd. The place to pick up the key is loc...
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  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 26, 2012

This accomodation is not too bad yes there is alot of noise and construction going on next door.The driveway is a disaster for parking Staff are very very un helpful the walls in the rooms are all marked and damaged but the biggest let down of all is THEFT of staff taking money from credit card and how extremly diificult it is to get an answer on why and how it happened i often laugh at petty reviews for trash cans not being emptied and things like that, this is a serious matter and still have not been credited the charge my bank is chasing up now as we could not find a staff member to resolve this matter, so take it from us easy going people DO NOT EVEN CONSIDER STAYING HERE its ridiculous,many friends and family have black banned the plum group and i hope you do to as to save yourself the disapointment in an unpleasant stay

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2012

IWe loved the Plum Apartments in Southbank, very clean and close to everything. Great markets close by. Helpful staff. Only negative that there was at times, a foul sewerage smell. Mentioned it to staff, said they were looking at the issue.

Room Tip: the one bedroom is just for two, it was great for us, as we didnt spend that much time in hotel. be...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 5, 2012

If you enjoy showering with mould everywhere and having it drip from the vents above you be my guest. Also all the finger prints and stains on the walls and blinds were very eye catching. Also there are only stairs to get to the lifts so 7 of us girls had to drag huge bags up the stairs with no help, I'm wondering where wheel chair access was?? Bed and pillows were comphy but was too scared to cover myself with the maingy blankets! Could not sleep due to highway right outside. Housekeeping??? There was none but they were quick to arrive when it was checkout time! Overall don't stay here if you value cleanliness and a warm good night sleep.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2012 via mobile

If you're looking for a value for money stay in Melbourne CBD, this is the place to stay! The prices are usually always reasonable, apartments clean and fairly modern. Very close to Crown and everything else in the southbank vicinity. Trams outside, Macca's across the road (for a quick easy meal) and great inner city views from your balcony (if you're facing that way). Car park really is the only obstacle with very narrow driveways/ramps making it hard to park or leave if you're not in a tiny car. Overall, can't complain and worth the money.

Stayed July 2011, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aria Serviced Apartments

Address: 285 City Road, Melbourne, Victoria 3006, Australia (Formerly Plum Serviced Apartments Southbank)
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#86 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Aria Serviced Apartments 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located in Southbank across the road from the Casino and within 150 m of the Melbourne Convention Centre, Aria Serviced apartments feature 1, 2 and 3 bedroom self-contained apartments that are well appointed & affordable in an excellent location with FREE WIFI. All apartments are fully self-contained and equipped with oven, microwave, gas cook top, fridge, freezer, dishwasher, washing machine and dryer. Added features include 24 hour Front Desk /Reception, Breakfast Vouchers, Room Service. Pool and gym access, car parking available. ... more   less 
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Also Known As:
Plum Serviced Apartments Southbank Hotel Melbourne
Plum Serviced Apartments Southbank Melbourne

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