We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Average” 2 of 5 stars
Review of Plum Serviced Apartments Collins Street

Save Saved
You added Plum Serviced Apartments Collins Street to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Plum Serviced Apartments Collins Street
325 Collins Street, Melbourne, Victoria 3000, Australia (Formerly Collins Mark Apartments) (Melbourne CBD)   |  
Hotel amenities
Ranked #71 of 111 Specialty lodging in Melbourne
Adelaide, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Very Average”
2 of 5 stars Reviewed February 26, 2014

I didn't read any reviews when I booked. However I should of. The apartment was shabby and worn out. It needs some urgent sprucing up. Lots of fingerprints and marks on the wall, cobwebs, furniture showing its age and a non-functioning air-conditioner.

The only thing going for it was the location and the price. Lack of an on-site reception would be a problem for most but i didn't need to store my luggage once I checked out.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

62 people have reviewed this hotel

Traveler rating
    8
    12
    20
    14
    8
See reviews for
10
18
6
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Launceston, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 24, 2014

We stayed for a weekend.The celling above the shower was very moldy and rotten and It leaked when people above showered. Pretty disgusting.There were stains on carpet and a cockroach in the kitchen. friendly receptionist, but key pickup was from another hotel a few blocks away. It was good location and quite spacious, but there is no excuse for the mould, stains and pests. We will
Not stay again.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 29, 2014

Mixed feelings about our recent stay. We have stayed twice before at the Plum Serviced Apartments Collins Street. Location is fantastic. We were in Melbourne for the tennis and it's an easy walk from the apartment. We requested a corner apartment which we got, so that was a good start. On checking in, we were given 1 key. We asked for a second key, only to be told it has been lost or something. We said that we'd call back the next day to pick up a second key, only to be told that day that their policy was to issue 1 key only for 1 bedroom apartments. Be aware that this is not their policy (according to the manager). After sending an email, which was not very positive, we received a second key. We also notified the manager we didn't have towels on arrival and the batteries in the remote were flat. The instructions for how to get the TV to work were incorrect also. Even though we had a few hiccups, we'll stay at these apartments again. Just make sure you let reception know of any problems you have. One suggestion to management is to ensure reception staff give accurate and truthful information to guests. Also, it would be useful if they know a little more about these apartments. We asked if the apartment we'd been issued was the corner one, and the person on reception had no idea..

Room Tip: A corner apartment on the 14 floor is a really good size.
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyong, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 23, 2014

Hopeless organisation. I had booked 2 bookings -1 x double bed & 2 x single beds.
After nearly getting double billed we were shown our room (the double bed one) but there was someone still in it!
So... they found another room (far more inferior) and said they'd make it up to us.....

That was late last year and since then we've heard nothing.

I filled out the review form and handed it in the next morning but unfortunately it was the same guy that booked us in, so I have doubts that it would have made it to management.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2014

Although it's in a great location it's disgustingly dirty!!! We will never stay here again and warn everyone against it!
The room phone doesn't work so we had to ring to complain about the cleanliness from our mobile phone. The hairdryer is dirty and broken, the dishwasher, both showers and drains are all dirty aswell.
There are marks everywhere, and some holes, - the sofas, carpet, walls, tiles, windows, doors - it's all disgusting!

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 8, 2013

I stayed here with 2 of my friends in November. We stayed on floor 14 in a 2 bedroom. There are 2 layouts for the 2 bedroom apartments and we got the smaller one. Location is more than perfect and our view was absolutely amazing! It was perfect and we got a view range of nearly 180 degrees, However, the lobby is sparkling clean and modern but as soon as you enter the hall ways the lighting changes to a dark yellow and the walls as well. The walls are marked and dirty. Also, if you suffer from allergies DO NOT COME HERE! i have allergies and was sneezing and puffy for our whole stay. The lights and washing machine were broken and we couldn't wash our clothes. Our blankets also has food or something on them :S over all it's amazing location, amazing view, super dirty, dusty and a lot of stuff broken.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 5, 2013

The address in Collins Street is very central, although it´s quite tedious that you
have to check in and collect your keys elsewhere in town, which involves extra
taxi rides with all your luggage.
The appartments are spacious enough but ours had furniture that was quite tired
not to say dirty.
Our appartment was on the 15th floor so that we had to go from the 14th where the
lift stops up by a steep pair of stairs. Nice view though but alas, noisy neighbours.
The place was not really very clean inside. Though the jitchen was quite new, the
toaster was quite old and did not function as it should. Kitchen utensils were very
sparce. It was quite an experience to make an
omelet with just a slotted spoon..

Room Tip: Avoid stairs in or to your room. Ask for a view.
See more room tips
  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Travelers also viewed these Melbourne hotels
Southbank, Quie...
Show More
Southbank
Plum Serviced Apartments Southbank
Independent Hot...
Show More
Metro Apartments on Bank Place
Metro Apartments on Bank Place
#113 of 171 in Melbourne
3.5 of 5 stars 163 reviews
Condominium, In...
Show More
Carlton
Plum Carlton Serviced Apartments Melbourne
Show Prices
Show Prices
Show Prices
Fitness center...
Show More
Melbourne CBD
Adara Collins
Adara Collins
#40 of 111 in Melbourne
3.5 of 5 stars 92 reviews
Luxury, Fitness...
Show More
Melbourne CBD
Apartments @ Melbourne
Apartments @ Melbourne
#23 of 111 in Melbourne
4.0 of 5 stars 11 reviews
Independent Hot...
Show More
Melbourne CBD
City Edge on Elizabeth Apartment Hotel
Show Prices
Show Prices
Show Prices

Been to Plum Serviced Apartments Collins Street? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Plum Serviced Apartments Collins Street

Address: 325 Collins Street, Melbourne, Victoria 3000, Australia (Formerly Collins Mark Apartments)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Kitchenette
Hotel Style:
Ranked #71 of 111 Specialty lodging in Melbourne
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Travelocity, BookingOdigeoWL and Otel so you can book your Plum Serviced Apartments Collins Street reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Plum Serviced Apartments Collins Street Hotel Melbourne

Owners: What's your side of the story?

If you own or manage Plum Serviced Apartments Collins Street, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.