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“Life With The Lions” 3 of 5 stars
Review of Plum Serviced Apartments Collins Street

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Plum Serviced Apartments Collins Street
325 Collins Street, Melbourne, Victoria 3000, Australia (Formerly Collins Mark Apartments) (Melbourne CBD)   |  
Hotel amenities
Ranked #85 of 112 Specialty Lodging in Melbourne
Wales
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Life With The Lions”
3 of 5 stars Reviewed August 18, 2013

Excellent location in town centre but a real pain to have to pick up the keys somewhere else.
Nevertheless the apartment was ok. Everything needed was there but it was in desperate need of redecoration. It was as tired as I was after a long flight and journey (via Swanston St for the keys) from the airport. The free bus tour around the city was a bonus as was the tram loop.

Room Tip: None I can think of.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
    9
    13
    22
    15
    11
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10
18
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 3, 2013

Apartment was really large, with a kitchen, dining table and sofa and lounge area. Bedroom was a good size, as was the bathroom. Really great to have a washing machine. Large patio doors and a balcony were nice for relaxing. Apartment was clean and tidy. Location was absolutely perfect, walking distance to just about everything. We got a taxi from airport and I waited while we collected the keys which didn't take long and so wasn't very inconvenient. Lots of kitchen utensils provided and so on one evening decided to make some pasta. Half an hour after turning the hob on full I could hold my hand flat on the hob and it was barely warm. Had to cook using several kettles of boiling water instead. If you are going to provide cooking facilities make sure they work!!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gold coast
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 22, 2013

When the other reviews say that they will not let you pick the keys up early, they mean it.
We were half an hour early and they still made us wait.
The room was average, we were on the 14th floor with a beautiful view of Collins street however the walls had handprints on them (black handprints on cream walls?) the curtains were broken and had dead flies stuck in the roll of them.
The kitchen was clean, the bed was comfortable and the washing machine was broken. The shower was big enough however the floor felt unstable.

My main concern was the door. The lock was broken on our door.
After coming back to the hotel at about 11pm one night, I tried to unlock the door but the key would not turn over. After a panic attack my partner worked out that the pins in the lock were out of place (??) and to open the door you need to put the key in all the way, then pull it out halfway and THEN turn the key to open the door.
Made me feel very unsafe and scared.

After reading the other reviews about how the cleaners took items from peoples baggage, I did not want my room to be serviced so i'm not sure what the cleaning was like however running into the cleaners in the hallway, they seemed friendly enough.

The front counter women were rude and you could tell they were just there counting down the clock to home time. I did not feel welcome.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 5, 2013

First of all on Collins Street there is no reception. The room key has to be picked up from Carlton which is a bit of a walk with luggage.

The quality of the room was pretty good, neat, small and has just what you need. The bathroom is very tiny but modern looking. Not much natural light gets into the apartment though.

I used an entertainment card and received a discount for 3 nights.
On the second day, we were woken up to a phone call and knock on the door. We were then told that check out was on that day when in fact, I had booked for one more night.
Because I had received the discount, they thought I hadn't paid enough. No one contacted me about the mistake, so I thought it had been sorted.

On the day of check out, an extra $150 had been taken out of my account without my knowledge. I called them and they then again said I hadn't paid enough. I explained again and was told it would take 7 to 10 days for a refund.

I sent a long email and got a one sentence reply 4 days later saying the money would be refunded by the end of the week. No apologies made.

Overall, I did think the quality of apartments was good but the service was not.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 13, 2013 via mobile

Only annoyance is no reception have collect keys at other hotel, only a few minutes away.
Hotel is in a great spot, right near cafes, shops and trams..
Rooms are nice size with kitchen utilities. Tv needs to be fixed only getting one channel.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2013

Started off not so good as the apartment I booked was not as I was told it would be (can't do stairs and we were downstairs and had to walk up to the floor above for the lift) however when I pointed this out we were relocated to a super apartment on a level with the lift. It was immaculate and well appointed with a good variety of cooking equipment. Had an en-suite as well as another full bathroom and two bedrooms with really comfortable beds. Soundproof so no outside noise. Central to trams and main shopping area. Only drawback was having to uplift the key from two blocks away. Not good when you arrive in on a late night flight, but a small inconvenience for the comfort we gained.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2013

Stayed at Plum for 3 nights. Everything was absolutely immaculate with top of the range appliances, not to mention the best shower ever. Was very suprised to see after booking an extra bed and expecting a trundle bed to use in the lounge room instead an extra bedroom with single roller bed! Beds were also extremely comfortable. Great affordable price in absolute central location. Loved it and will be definitely staying again!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plum Serviced Apartments Collins Street

Address: 325 Collins Street, Melbourne, Victoria 3000, Australia (Formerly Collins Mark Apartments)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Kitchenette
Hotel Style:
Ranked #85 of 112 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Number of rooms: 31
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Also Known As:
Plum Serviced Apartments Collins Street Hotel Melbourne

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