When the other reviews say that they will not let you pick the keys up early, they mean it.
We were half an hour early and they still made us wait.
The room was average, we were on the 14th floor with a beautiful view of Collins street however the walls had handprints on them (black handprints on cream walls?) the curtains were broken and had dead flies stuck in the roll of them.
The kitchen was clean, the bed was comfortable and the washing machine was broken. The shower was big enough however the floor felt unstable.
My main concern was the door. The lock was broken on our door.
After coming back to the hotel at about 11pm one night, I tried to unlock the door but the key would not turn over. After a panic attack my partner worked out that the pins in the lock were out of place (??) and to open the door you need to put the key in all the way, then pull it out halfway and THEN turn the key to open the door.
Made me feel very unsafe and scared.
After reading the other reviews about how the cleaners took items from peoples baggage, I did not want my room to be serviced so i'm not sure what the cleaning was like however running into the cleaners in the hallway, they seemed friendly enough.
The front counter women were rude and you could tell they were just there counting down the clock to home time. I did not feel welcome.
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- Also Known As:
- Plum Serviced Apartments Collins Street Hotel Melbourne