I stayed at the Milano Apartments in June with a group of girlfriends. We organised with Milano to have 2 x two bedroom apartments on the same floor or close by. When we checked in they gave us keys to 1209 and 1210 but when we got up to room 1209 we walked in on someone as the room was already occupied. I went staright back down to reception and the girl appoligised and then said we would have to have 1 apartment on the 8th floor so we agreed as there was no other option. When we got up to this new room the housekeepers were still cleaning it. We then realised that we couldnt go and visit our friends on the 12th floor as our key o nly gave us access to the 8th floor - Very dissapointing as we were travelling together as a group. The girl on reception was not interested in helping us and we were most upset.
Later that night another receptionist came on and we asked to please give us a spare key on room 1210 so we could use the lift to visit them, she did.
The customer service at the Milano was appauling and they should of been going out of their way to make us happy after what we had experienced, nothing was offered until at the end we got our $15 parking fee wiped.
The apartments overall are in a good location and are an ok size for 1 or 2 nights although the walls in the hallways are very marked and carpets in halls needed a vacuum. We will not stay here agian purely because of the terrible customer service we received.
- Official Description (provided by the hotel):
- Milano Serviced Apartments is a unique and affordable alternative to hotels in Melbourne CBD for both leisure and corporate guests. We offer both deluxe and executive one and two bedroom self contained apartments that are stylishly furnished with an urban contemporary design. All our rates include complimentary access to swimming pool, spa, sauna, tennis court, BBQ area, gym and cinema room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cheap Tickets, Orbitz, Agoda, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Milano Serviced Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Milano Serviced Apartments Hotel Melbourne
- Clarion Melbourne
- Melbourne Clarion