Oaks on Market is basic hotel accomodation, with the added benefit of basic kitchen facilities. It is centrally located, clean and tidy. However it lets itself down through both its customer service, and its 1 bedroom apartments. Half (50%) of the 1 bedroom apartments are located on the back of the 3 elevator shafts, hence you have elevators going up and down 24/7. To this end I would not recommend selecting 1 bedroom accomodation here. If you are a family and want to stay here, go for the 2 bedroom apartment. For couples, I would recommend the studio - it is spacious, a far better layout than the 1 bedroom, and of course more reasonably priced. This leads me to customer service - when we requested to be removed from the '1-bedroom elevator apartment' we were given the run around, told that there was only one spare room on a low floor (see previous unfavourable reviews about low floor rooms), and treated with disdain by Cathel - one of the receptionists. As it transpired he was lying about the 'one spare room' - we rung central reservations only to be told there were a number of spare rooms. When asked if they have many issues with the 'elevator' rooms, Cathel further undermined the Oaks Smartstay brand by replying 'some people just complain all the time'. Quite frankly he is a liability to the businss and The Oaks Group should free-up his future for him!!
- Also Known As:
- Oaks On Market Hotel
- Oaks On Market Melbourne
- Oaks On Market Hotel Melbourne
- Official Description (provided by the hotel):
- Oaks on Market is centrally located and newly refurbished Melbourne accommodation, offering easy access to Melbourne’s attractions: shopping, theatres, dining and entertainment, as well as proximity to the legal and financial precincts. Oaks On Market comprises 280 luxuriously appointed Studio, 1 and 2 bedroom fully self-contained apartments. All rooms have brand new 32-inch flat screen TVs, sofas and contemporary artwork. Some rooms have views over the Yarra River and guests can also enjoy individual stereo systems, climate control, access to the indoor heated lap pool, fully equipped gym, spa and sauna. ... more less
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