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“Comfortable” 3 of 5 stars
Review of Oaks on Market

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Oaks on Market
4.0 of 5 Hotel   |   60 Market Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #69 of 172 hotels in Melbourne
Auckland, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Comfortable”
3 of 5 stars Reviewed January 23, 2014 via mobile

Comfortable with a decent location. Rooms are nicely decorated and quite large. Staff were friendly and there's a large area to store baggage if you arrive early or leave after check out. Only room for improvement is bathroom which has different shower taps for hot and cold water which were hard to get the temp right.

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksMarket, Manager at Oaks on Market, responded to this review, January 28, 2014
Dear Guest,

Thank you for taking the time to provide us your feedback; we are glad that you enjoyed our nice and spacious rooms and found our staff friendly.

Thanks again

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Chicago
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 22, 2014 via mobile

We were in Melbourne during the Open and had booked two separate stays. When we checked in for the second stay, there was no record of the booking. The reception clerk apologized for the inconvenience and was able to upgrade us to a one bedroom apartment that included breakfast at no additional charge. The room was lovely, although there were some down sides: WiFi was almost non-existent, even after paying $18 per 24 hours. Best reception is in the lobby, but how convenient is that? During the heatwave (111 degrees F), the AC in our room stopped working. Our room was 87 degrees F. When we discussed this with the desk staff, they acknowledged the problem and said the HVAC repair person was due to arrive that day. That was it.

The location of the hotel is great and the staff very knowledgable about the city and how to get around. Perhaps it was because of the large crowds during the Australian Open that the staff seemed somewhat overwhelmed.

If we return to Melbourne, we'll likely try another place.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksMarket, Manager at Oaks on Market, responded to this review, January 28, 2014
Dear Guest,

Thank you for your invaluable feedback; we are glad that you enjoyed the location of our building.

Please accept our sincere apologies for the inconvenience caused by the misplaced booking; and we hope that together with the hot weather it did not completely marred your stay.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 22, 2014

Stayed at this hotel in January during the first week of the Australian open Tennis. The weather was exteremely hot....44 degrees centigrade on one day and a little less for the other 3 days. The hotel was walking distance to the Crown casino complex which was a godsend as it was just too hot to sit at the tennis although we did go for two days till the heat really got to us. The free tram is at the end of Market street and it is a short walk into Melbourne. there are plenty of little cafes and restaurants close by. The rooms were cool (thankfully!!!) and clean. We requested a room with a bath which was also a godsend to soak in after hot days at the tennis. The checkin procedure was painless and we needed a few more coathangers than were supplied so requested these from housekeeping and they arrived very promptly
All in all I think this hotel is situated in a great location and I wouldnt hesitate to stay there again

Room Tip: the only minor drawback to the hotel is the steps to get in . If you are elderly or have physical pr...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksMarket, Manager at Oaks on Market, responded to this review, January 28, 2014
Dear Guest,

Thank you for your feedback; although our air-conditioning system was tested to its limits; we are glad that you managed to find some relief from last week torrid conditions.

Thanks again; and we look forward to welcome you back soon.

Kind regards
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Contributor
16 reviews 16 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 21, 2014

Its a good place to stay if you're on a business visit because of being located near the offices and main city. All the amenities are at walking distance and rooms are quite cozy. They got enough stuff to kill free time such as gym, sauna and pool.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksMarket, Manager at Oaks on Market, responded to this review, January 28, 2014
Dear Guest,

Thank you for your feedback; we are glad to read that you have found our rooms comfortable; and that you managed to kill some of your free by using our amenities.

Thanks again; and we look forward to welcome you back on your next trip.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
128 reviews 128 reviews
81 hotel reviews
Reviews in 54 cities Reviews in 54 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed January 21, 2014

The afternoon when we arrived, the small lift next to the steps to the hotel entrance was broken. For someone with a bad back, the last thing I want to do is to lift my own luggage up the steps to the hotel entrance. Luckily I traveled with my husband. I didn't see any hotel staff by the entrance. If you see my photo, you will understand what I am talking about.

Aside from that, the hotel room is quite spacious. We rented a studio room with a queen bed. The bathroom is spacious too. Wish they had washer and dryer there because obviously there's room for it.

The A/C cannot be set on auto so the fan will continue blowing even though you already set the thermostat to a certain temperature. It's noisy but it didn't interrupt my sleep. I am a light sleeper so it's still tolerable.

The water setting in the shower is very temperamental. Cannot quite set it to the right temperature. It's either super hot or super cold. I think I spent more than 15 minutes just to set it to the right temperature which is quite annoying. We stayed there for 6 nights.

They give free internet for 30 minutes every 24 hours which is not enough. We purchased internet for 24 hour and cost AUD$18. Definitely expensive. It's good for up to 3 devices so we could use wifi calls to call home.

Location is about 1.5 miles to Chinatown and probably almost a mile to the Casino. We walked everywhere as driving in Melbourne is not recommended. Between the trams and busy traffic, not to account high cost of parking, it's definitely better to just walk

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksMarket, Manager at Oaks on Market, responded to this review, January 28, 2014
Dear Guest,

Thank you for taking the time to offer us your feedback; we are glad that although there were some issues with some of the aspects of our property; you still managed to enjoy your stay. We will definitely share your review with all the departments involved; and hopefully we will able to offer you a better experience during your next stay.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2014

Stayed 3 nights at Oaks on Market during the Australian Open and found it a great base from which to explore the city. Just a stone's throw from Collins Street, shops, banks and laneways filled with atmospheric cafés and restaurants were easily accessible on foot. Both the AO shuttle and City Circle trams stop at the corner of Market & Flinders street, just a couple of minutes' stroll in the other direction. Staff were courteous, helpful and attentive to our all needs. Our 13th floor room was clean, spacious and quiet with a small kitchenette. We experienced no difficulty accessing complimentary hotel wifi. Good lap pool and adequate small gym in basement. We will definitely return.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksMarket, Manager at Oaks on Market, responded to this review, January 21, 2014
Dear Guest,

Thank you for your kind review; we are glad that you enjoyed our clean, spacious and quiet rooms. We are also pleased to read that you managed to take advantage of our complimentary wifi and experienced our great customer service.

Thank you again; and we look forward to welcome you back again soon.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 19, 2014

Good location, clean, I had a big room, my Mum had a good river view in her room - but niggling problems.
They only give you 30 minutes free wifi a day - why so stingy? Most places have complimentary wifi all day now. And every time I tried to log in I had problems and had to get override codes from reception - not good. It's a huge place and one day we came back for a rest from sightseeing around 2.30 and my room wasn't cleaned. I rang reception to check whether it should have been done and they just said they were very busy but would send someone up straight away, which they did. OK - but isn't 2.30 a bit late?
Also the TV - I couldn't get any electronic program guide as it wasn't set up properly for digital TV (as my Mum's was in her room). I asked them to fix it, they sent a handyman type up and he couldn't do it, and said someone would do it the next day. Never got sorted. Not a major problem but I was in each night and really would have liked to be able to find decent things to watch rather than having to endlessly flick through 30 TV stations.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksMarket, Manager at Oaks on Market, responded to this review, January 21, 2014
Dear Guest,

Thank you for your feedback; although there were some positives with your review; we were disappointed to read that there were also some negative aspects.

Our daily housekeeping service is carried out between 9.00am and 3.30pm, unfortunately due to the sheer size of our Hotel it is unfeasible to have all the services done in a lesser time frame. In future I would suggest for you to contact our reception and request a specific time so that you room will be ready upon your return.

Dear Guest, again thank you for your feedback; and please rest assure that we will endeavour to work towards any shortfall that you have experienced.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Oaks on Market

Address: 60 Market Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Business Hotel in Melbourne
#58 Family Hotel in Melbourne
#59 Luxury Hotel in Melbourne
#69 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oaks on Market 4*
Official Description (provided by the hotel):
Oaks on Market is centrally located and newly refurbished Melbourne accommodation, offering easy access to Melbourne’s attractions: shopping, theatres, dining and entertainment, as well as proximity to the legal and financial precincts. Oaks On Market comprises 280 luxuriously appointed Studio, 1 and 2 bedroom fully self-contained apartments. All rooms have brand new 32-inch flat screen TVs, sofas and contemporary artwork. Some rooms have views over the Yarra River and guests can also enjoy individual stereo systems, climate control, access to the indoor heated lap pool, fully equipped gym, spa and sauna. ... more   less 
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Also Known As:
Oaks On Market Melbourne
Oaks On Market Hotel Melbourne

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