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“Pretty simple” 3 of 5 stars
Review of Oaks on Market

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Oaks on Market
4.0 of 5 Hotel   |   60 Market Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #69 of 172 hotels in Melbourne
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Pretty simple”
3 of 5 stars Reviewed September 26, 2012

For $185/night on a Sat this is a pretty basic hotel. They did allow me to check in early, which was nice. The rooms are worn and the decor downstairs could do with a refresh. Is in a great, central location though

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, October 2, 2012
Thank you for taking the time to comment on your recent stay at Oaks on Market. We are glad you were able to check in early and found our hotel in a good location. We hope to welcome you back again soon.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hobart, Australia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 20, 2012

I have stayed at the Oaks from time to time over several years. the location is convenient if you have business at that end of the city, it is close to trams and a short walk to Flinders St Station. The rooms are a good size and clean. the decor is starting to show its age just slightly and some more attention to small details would help eg curtains not hanging quite properly, scuff marks etc, The fitness room in the basement including a reasonable size indoor pool is one of the big pros for this venue. The lifts are fairly frustrating. The breakfast is fairly ho-hum. If you can get this at a discount tariff, then it is worth staying here but if you have to pay full price there are probably other hotels that would be better for the price.

Stayed August 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, September 25, 2012
Thank you for taking the time to comment on your recent stay at Oaks on Market. It is great to read that you find the location of our hotel convenient to your needs while staying in Melbourne for business. We are pleased you think our rooms are good size and clean and you are able to take advantage of the gym and pool. We look forward to welcoming you back again in the future.
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sydney
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 14, 2012 via mobile

My first impression was sadly my best impression. Unclean rooms with soap scum build up, unclean dishes in the restaurant, below par food, this hotel is screaming out for new management. An unimaginative menu is let down by the cheap produce.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, September 16, 2012
We appreciate you taking the time to comment on your recent stay at Oaks on Market. It is disappointing to read of your experience while staying with us. I will pass your comments onto the Hotel Manager, Housekeeping Manager and Food and Beverage Team for their consideration. If you wish to discuss this matter further, please contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au.
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Australia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 7, 2012

We recently stayed 4 nights at the the Oaks and really enjoyed our stay. It is within easy walking distance of the CBD, Southbank and the Aquarium etc as well as being very close to both the free city circle tram and the free Melbourne tourist shuttle bus which makes it a great location for a visit. The staff were all very helpful and friendly and quickly replaced a tv in our room when it failed to work. The rooms were clean and my kids really enjoyed using the hotel pool which is open from 6 am until 10 pm. Overall we really enjoyed our stay and plan to stay there again on our next family trip to Melbourne

Room Tip: Ask for a room on the higher floors for better views and more sunshine.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks on Market, responded to this review, September 11, 2012
Many thanks for taking the time to comment on your recent stay at Oaks on Market. It is wonderful to read that we were able to play a part in making your family holiday to Melbourne an enjoyable one. We are pleased you were happy with your apartment and that our staff were able to assist with bringing a new TV. We look forward to welcoming you back again soon.
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Malaysia
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 28, 2012

We were happy getting what we requested for- adjoining rooms and at least one with two single beds. Rooms were spacious and clean but shower gel was not supplied, only soap. No bathroom slippers either.

Staff are not the friendly type but very efficient- looked overworked. Marco, the waiter at the Alexis restaurant, where we had our breakfasts, was very attentive.

Location is great. It is convenient yet not too close to where the action (noise) is. Highly recommended for short stays.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 24, 2012

Stayed for 9 days in mid August. A bit disappointed because there were no porters to assist with luggage. Its ok if traveling on business or traveling light, but as we were traveling from overseas and staying for 9 days had a bit of luggage. However, pleasant and polite receptionists who were always helpful. Me and a friend stayed in the 1 bedroomed apartment which was spacious and clean. However if you are a light sleeper do ask for a room away from the lifts or on a higher floor. Our apartment was across from the lifts and was quite noisy. We did ask for another room and were moved to a higher floor and even though it was still across from the lifts, being on a higher floor, room was MUCH quieter.This room was also spacious and clean, comfortable bed, flat screen TV. Nice bathroom, however there was a slight problem with the hot water in the shower. When putting water on (separate taps for shower), would take a while for the hot water to come on, and then when it came on got a heat blast! Kitchen was great and well equipped as we didn't want to eat out all the time. The apartment was serviced every day to an excellent standard. Other reviewers talked about problems with the air conditioning, but we had no trouble with it. In fact the apartment was lovely and warm as the Melbourne weather was a bit cold during our stay. The Oaks on Market had a gym and swimming pool, which were both well maintained. Overall a nice stay.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks on Market, responded to this review, August 29, 2012
Many thanks for taking the time to comment on your recent stay at Oaks on Market. It is great to read that you were able to move to a quieter room on a high level. We are pleased you found the room well equipped and spacious In regard to the porter service, as we are self contained apartments, we do not provide porter/concierge services, we apologise for any inconvenienced caused. We do hope you will choose to stay with Oaks Hotels and Resorts again.
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Perth, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 24, 2012

Stayed two nights recently at Oaks in one bedroom studio apartment. Very clean with large bathroom, no noise although I wasn't near the lifts. I did overhear someone at reception asking to be moved due to lift noise. Close to transport and shopping. I arrived around 9.00pm after an interstate flight, when I got to the room, opened the fridge intending to have a drink and the fridge is empty. If you want any 'mini-bar' supplies you need to order them from room service with minimum spend of $20. I ordered some room service and got 2 drinks with that, very prompt and food was ok. Put tray outside room as requested and it will still there at 8.00am the next morning - not a good look. Also like of information about hotel is disappointing, yes I got a document at checkin which gave me some basics - but didn't tell me anything about breakfast/resturants etc - nor was any of this information in the dining menu. Overall ok but have certainly stayed in better - brushing up on the small things will improve hotel and experience

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks on Market, responded to this review, August 29, 2012
Thank you for taking the time to comment on your recent stay at Oaks on Market. It is great to read that you found your apartment to be clean, quiet and spacious. I will pass your comments onto the Hotel Manager in regards to the mini bar, room service try and lack of information for immediate attention and consideration. We do hope you will choose to stay with Oaks Hotels and Resorts again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Oaks on Market

Address: 60 Market Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#57 Business Hotel in Melbourne
#58 Family Hotel in Melbourne
#59 Luxury Hotel in Melbourne
#69 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oaks on Market 4*
Official Description (provided by the hotel):
Oaks on Market is centrally located and newly refurbished Melbourne accommodation, offering easy access to Melbourne’s attractions: shopping, theatres, dining and entertainment, as well as proximity to the legal and financial precincts. Oaks On Market comprises 280 luxuriously appointed Studio, 1 and 2 bedroom fully self-contained apartments. All rooms have brand new 32-inch flat screen TVs, sofas and contemporary artwork. Some rooms have views over the Yarra River and guests can also enjoy individual stereo systems, climate control, access to the indoor heated lap pool, fully equipped gym, spa and sauna. ... more   less 
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Also Known As:
Oaks On Market Melbourne
Oaks On Market Hotel Melbourne

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