Poor customer service; when we arrived at the hotel we weren't even greeted properly - just left waiting for at 5-10 minutes while people on reception made phone calls. Then the card for the car park didn't work, so we had to walk back to the hotel to get a new one. We went out for a nice, relaxing afternoon then returned and got our room card from reception and - would you believe it - the card didn't work, so we had to return to reception again. The room was clean and comfortable, with adequate facilities. However, the window needs double glazing and the walls need to be more than paper thin, as we could hear all noise from outside during the night and people in the room next to us in the morning. We were so relieved when we checked out!!! But alas, that was not the end of the dramas. A couple of days AFTER we left the hotel, they mysteriously took $150 from our bank account!!!
We booked knowing that we were paying a discounted rate and therefore weren't expecting the Hilton, but come on, this hotel is a joke.
Maybe they should spend their advertising budget on improving the hotel.....
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- Also Known As:
- Sophia Hotel Melbourne