This is not about any individual staff but the hotel policy.
The hotel charges a 2% fee when you book, even when it declares there is no cancellation penalty! It disguises this by stating there is a non-refundable 2% fee when you PAY by credit card. But if you reserve by a credit card, which is really a requirement, they would deduct the full room charge +2% at the time of booking. If you cancel the booking, even if it is immediately after booking, they will only refund the room charge - that is what they meant by non-refundable.
This hotel is out to cheat by exploiting your ignorance. In my case, I have confirmed with the bank that no commission was charged by the bank, yet the hotel insists on not returning the 2%. Don't just read the fine print - Read between the fine print - the hotel meant "non-refundable 2% fee when you BOOK by credit card"!
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- Also Known As:
- Sophia Hotel Melbourne